AirFly
FAQs for Twelve South AirFly products. Find information regarding, care, compatibility, troubleshooting, warranty, and more.
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AirFly Battery Care 🔋
AirFly is built for travel, which means it often spends time tucked away between flights or trips. Like many lithium-ion batteries, the one in AirFly can gradually lose capacity if it isn’t used regularly. But the good news? A little routine maintena
What is the difference between AirFly models?
All AirFly models let you wirelessly connect AirPods or Bluetooth headphones to devices with a headphone jack — like in-flight entertainment systems, gym equipment, or handheld gaming consoles. But each version is tailored to slightly different needs
Resetting AirFly 🔁
Reset the AirFly Pro: Turn the AirFly on and hold down the button on the side for 4 seconds. Make sure the AirFly Pro is not connected to power, and make sure it’s in TX mode. You’ll know it’s been successfully reset when the AirFly Pro begins blink
Troubleshooting AirFly connectivity issues 🛜
Most commonly, this is a matter of charging and/or properly syncing the wireless headphones or AirPods. These issues are generally very easy to fix. To troubleshoot:. 1. Reset your wireless headphones or AirPods. 2. Turn off Bluetooth on any nearby d
Is the AirFly compatible with non-Apple Bluetooth earbuds? 🍊
Yes, AirFly is compatible with all Bluetooth headphones, not just Apple AirPods. However:. All models work with a range of Bluetooth devices, providing a versatile connection solution. Still have questions? Don't worry - real people in a real office
AirFly with Hearing Aids 👂
If your hearing aids support standard Bluetooth (not Bluetooth Low Energy/BLE) and can enter pairing mode without using a smartphone app, they may be able to connect to AirFly. That said, because hearing aid technology can vary quite a bit between br
Pairing Second Headset 🎧
If you are having issues with pairing a second set of headsets with AirFly, it could be that the memory for Bluetooth devices may be full on one set of headphones. Headphones don’t have a lot of memory - typically just enough to remember 2-8 Bluetoot
AirFly Latency 🐢
If this is the case, try these steps to troubleshoot:. Lower the Output Volume: Reduce the volume on the source device to decrease the signal strength being sent through the 3.5mm jack. This can help mitigate latency issues. Check Source Device Setti
Controlling Volume with AirFly 🔊
AirFly SE and Pro 2:. Press the Volume Buttons up or down. To mute AirFly SE and Pro, double-click the Volume Down button. The light will blink amber continuously to let you know the Volume is muted. Double-click Volume Down again to unmute and retur
Can I use AirFly for calls, chatting, and microphones? 📞
No, AirFly devices cannot be used for two-way communication. AirFly allows you to wirelessly transmit audio from any device with a 3.5mm headphone jack to your Bluetooth headphones or AirPods. However, it does not support audio input, meaning it cann
What Audio Codecs/Formats are supported? 👩💻
AptX Low Latency (AptX-LL), aptX and SBC are supported by AirFly. Still have questions? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a message and we'll get back to you ASAP. 😎
What do the various lights on the AirFly mean? 💡
Flashes white twice – AirFly has been powered on. Flashing white and amber – AirFly is in pairing mode and waiting for the headphones to pair up with it. Flashing white twice every 5 seconds - AirFly is in Unconnected stand-by mode. This means AirFly
What is the maximum range of the AirFly? 📡
AirFly uses Bluetooth 5.0 or higher, so the range is up to 10 meters (33 feet). Please note, however, that the range depends on a number of outside factors, including the sensitivity of the receiver or physical obstacles in the transmission path. Tri
Will I need an adapter if the airplane has two-prong (or three-prong) audio jacks? 🛩️
If the airplane you're on has two-prong audio jacks, we recommend the Twelve South Deluxe International Airline Headphone Adapter for use with your AirFly. This adapter has two prongs that plug into the airplane’s in-flight entertainment system, and
AirFly Pro vs. AirFly SE Comparison 💁🏼♀️
Learn the key differences between AirFly Pro and AirFly SE by Twelve South.
Pairing AirFly with Samsung earbuds 🎧
Tip: 👉 Access Samsung's instructions to pair earbuds. Tried this and it isn't working? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a message and we'll get back to you ASAP. 😎