FAQs for Twelve South AirFly products. Find information regarding, care, compatibility, troubleshooting, warranty, and more.

AirFly

Find answers to your most common questions about the ALPAKA x Twelve South Micro Tote!

ALPAKA x Twelve South Micro Tote

FAQs for Twelve South Apple Watch bands. Find information regarding sizing, materials, care, compatibility, troubleshooting, warranty, and more.

Apple Watch Bands

FAQs for Twelve South BackPack. Find information regarding materials, care, compatibility, troubleshooting, warranty, and more.

BackPack for iMac & Studio Display

FAQs for Twelve South BookArc. Find information regarding sizing, materials, care, compatibility, troubleshooting, warranty, and more.

BookArc for MacBook

Discover everything you need to know about Twelve South's BookBook collection in our Help Center. Learn about features, compatibility, setup, and care for your BookBook products.

BookBook

Find everything you need to know about Twelve South's Butterfly and Butterfly SE chargers in our Help Center. Get information on features, setup, compatibility, and troubleshooting tips for your wireless charging needs.

ButterFly

FAQs for Twelve South's CableStay. Find information regarding materials, care, compatibility, troubleshooting, and more.

CableStay

Discover everything about Twelve South's Curve products in our Help Center. Learn about features, compatibility, setup, and tips for using your Curve stands for MacBooks and monitors.

Curve

FAQs for Twelve South Forte for iPhone. Find information regarding care, compatibility, troubleshooting, warranty, and more.

Forté for iPhone

Explore Twelve South's Help Center for all HiRise products. Find information on features, compatibility, setup instructions, and tips for using your HiRise stand or dock.

HiRise

Find answers to your questions about Twelve South's HoverBar products in our Help Center. Learn about features, compatibility, setup tips, and usage ideas for your HoverBar products.

HoverBar

iPhone 17 Cases

Luggage Tag

Answer all of your questions about MagFold Wallet Stand by Twelve South! Learn about materials, specs, use cases, warranty, and more.

MagFold Wallet Stand

Learn all about Twelve South's PlugBug in our Help Center. Get details on features, compatibility, setup instructions, and troubleshooting tips for your travel charger and USB power solution.

PlugBug

Find all the details about Twelve South's PowerBug models in our Help Center. Learn about PowerBug features, compatibility, troubleshooting tips and more.

PowerBug

FAQs for Twelve South PowerCapsule. Find information regarding materials, care, compatibility, troubleshooting, warranty, and more.

PowerCapsule

Find answers to all of your PowerClip questions right here!

PowerClip

FAQs for Twelve South PowerCord. Find information regarding sizing, materials, care, compatibility, troubleshooting, warranty, and more.

PowerCord

FAQs for Twelve South PowerPic. Find information regarding care, compatibility, troubleshooting, warranty, and more.

PowerPic

FAQs for Twelve South StayGo. Find information regarding care, compatibility, troubleshooting, warranty, and more.

StayGo

FAQs for Twelve South TimePorter. Find information regarding materials, care, compatibility, troubleshooting, warranty, and more.

TimePorter

FAQs for all products in the Twelve South Valet family. Find information regarding materials, care, compatibility, troubleshooting, and more.

Valet

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Track Order

Warranty Replacement

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Twelve South

Get detailed answers to your questions on Twelve South's Product Information Help Center page. Learn about product features, compatibility, setup guides, and care instructions.

Product FAQs

When will my order ship?

Does Twelve South ship orders on the weekends and holidays?

What are the Shipping Holidays at Twelve South?

When will I receive my tracking number?

How can I track my order?

When will my order be delivered to an address outside of the U.S.?

Is expedited shipping available?

What should I do if package tracking says it was delivered but was not?

Which carrier is used for Free Economy Shipping?

What if my 2nd Day or Next Day Air shipment arrives late?

May I change the delivery address for my package?

Will my order be reshipped if the carrier returned it to Twelve South?

Are the import fees (VATs, duties, and brokerage fees) included in the shipping fee?

How do I pay the VATs and duties on my purchase?

Holiday Shipping and Returns Policy

Shipping & Tracking

AirFly Battery Care 🔋

What is the difference between AirFly models?

Resetting AirFly 🔁

Troubleshooting AirFly connectivity issues 🛜

Is the AirFly compatible with non-Apple Bluetooth earbuds? 🍊

AirFly with Hearing Aids 👂

Pairing Second Headset 🎧

AirFly Latency 🐢

Controlling Volume with AirFly 🔊

Can I use AirFly for calls, chatting, and microphones? 📞

What Audio Codecs/Formats are supported? 👩‍💻

What do the various lights on the AirFly mean? 💡

What is the maximum range of the AirFly? 📡

Will I need an adapter if the airplane has two-prong (or three-prong) audio jacks? 🛩️

AirFly Pro vs. AirFly SE Comparison 💁🏼‍♀️

Pairing AirFly with Samsung earbuds 🎧

What is AirFly Drive?

How do I set up AirFly Drive in my vehicle?

Which port do I plug AirFly Drive into?

What’s in the box with AirFly Drive?

Do I need the included adapter?

Is my car compatible with AirFly Drive?

Can I use AirFly Drive with two phones?

Will AirFly Drive stay connected automatically?

Does AirFly Drive require an app?

What is AirFly Drive made of, and how big is it?

How do I clean and care for AirFly Drive?

Does AirFly Drive get automatic software updates?

Why did AirFly Drive disconnect or fail to reconnect?

How is AirFly Drive different from AirFly Pro or other AirFly products?

AirFly Drive

Pairing AirFly Duo with second set of headsets/earbuds

AirFly Duo

How do I turn on AirFly Pro 2?

How do I pair my Bluetooth wireless headphones with AirFly Pro 2?

How to connect two sets of headphones for shared listening?

How do I switch between transmitting (TX) and receiving (RX) audio modes?

What’s the battery life, and how long does it take to fully charge?

How long does it take to fully charge AirFly Pro 2?

How to mute and unmute AirFly Pro 2?

Do I have to re-pair my headphones every time?

Why doesn’t my two-prong airline adapter fit into the AirFly Pro 2?

How do I pair my AirPods (4th generation) with AirFly Pro 2? There's no pairing button on the case.

Which Bluetooth audio codecs are supported by AirFly Pro and Pro 2?

AirFly Pro 2 and AirFly Pro 2 Deluxe

How to Pair AirFly Pro with Bose Headphones or Earbuds

How to Pair AirFly Pro for the First Time

How to Reset AirFly Pro

AirFly Pro and Pro Deluxe

Pairing AirFly SE with AirPods & Headpones

AirFly SE Bose Quickstart Guide

AirFly SE

What is the Twelve South x Alpaka Micro Tote, and who makes it?

What fits inside the Twelve South x Alpaka Micro Tote?

How do I carry the Alpaka Micro Tote, and does it come with a strap?

What material is the Twelve South x Alpaka Micro Tote made from?

Is the Twelve South x Alpaka Micro Tote a limited release? Will it be restocked?

What are the Twelve South Apple Watch bands made from?

Do they fit all wrist sizes?

Which Apple Watch sizes are supported?

Are the bands comfortable for all-day wear?

Are the bands easy to clean?

Do the bands match other Twelve South products?

What makes the bands look unique?

Where can I buy Twelve South's Apple Watch bands?

Which computers is BackPack compatible with?

Are BookArc inserts available separately from the stand?

Can I use a PC in BookArc for MacBook?

Is there a front & back to BookArc for MacBook? If so, how do I install the insert in the stand?

Can I use BookArc if I have a case on my MacBook?

Is there a keyboard that fits in the pocket in the front cover?

Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook?

Why does the leather of my new BookBook look and feel different than my previous BookBook?

BookBook Case for iPad

What kind of leather is used?

Can I store my iPhone in the mesh pocket?

Will my PlugBug World fit?

Can I fit my iPad inside?

Will my MacBook power adapter fit?

BookBook CaddySack

What is BookBook for iPhone 17?

Which iPhone models does BookBook for iPhone 17 fit?

What colors are available?

What materials are used in BookBook for iPhone 17?

Why does BookBook for iPhone 17 look like a real book?

Can I charge wirelessly with BookBook?

What’s special about the removable shell?

How many cards fit inside?

How does BookBook stay closed?

Can BookBook fold into a stand?

Does BookBook protect my iPhone?

What’s included with BookBook?

BookBook for iPhone 17

What is ButterFly?

What devices are compatible with ButterFly?

Can ButterFly charge AirPods?

What is the maximum charging speed for ButterFly?

Can I charge my iPhone and Apple Watch at the same time with ButterFly?

Does ButterFly include a power adapter?

Does ButterFly work internationally?

Does ButterFly work as a stand?

Does ButterFly fold flat for travel?

Is Butterfly compatible with StandBy mode in iOS17?

Can I use my own USB-C charger with ButterFly?

Is ButterFly product MFi Certified?

ButterFly (Original)

What is ButterFly SE?

What devices are compatible with ButterFly SE?

What is the maximum charging speed for ButterFly SE?

Can I charge my iPhone and Apple Watch at the same time with ButterFly SE?

Does ButterFly SE require a separate power adapter?

Does ButterFly SE work with Android phones?

Is ButterFly SE backward compatible with standard Qi devices?

Does ButterFly SE fold flat for travel?

Does ButterFly SE work as a stand?

Can ButterFly SE charge my AirPods?

ButterFly SE 15W

What is ButterFly SE 25W?

What devices are compatible with ButterFly SE 25W?

Does ButterFly SE 25W charge at full 25W with all phones?

What power adapter does ButterFly SE 25W require?

Can I charge my iPhone and Apple Watch at the same time with ButterFly SE 25W?

Does ButterFly SE 25W work with Android phones?

Does ButterFly SE 25W fold flat for travel?

What cable is included with ButterFly SE 25W?

Does ButterFly SE 25W work as a stand?

ButterFly SE 25W

What is CableStay?

What's included in the box with CableStay?

How does CableStay work?

Will CableStay scratch my desk?

Can I use CableStay with cables other than the included one?