FAQs for Twelve South AirFly products. Find information regarding, care, compatibility, troubleshooting, warranty, and more.

AirFly

FAQs for Twelve South Apple Watch bands. Find information regarding sizing, materials, care, compatibility, troubleshooting, warranty, and more.

Apple Watch Bands

FAQs for Twelve South BackPack. Find information regarding materials, care, compatibility, troubleshooting, warranty, and more.

BackPack for iMac & Studio Display

FAQs for Twelve South BookArc. Find information regarding sizing, materials, care, compatibility, troubleshooting, warranty, and more.

BookArc for MacBook

Discover everything you need to know about Twelve South's BookBook collection in our Help Center. Learn about features, compatibility, setup, and care for your BookBook products.

BookBook

Find everything you need to know about Twelve South's Butterfly and Butterfly SE chargers in our Help Center. Get information on features, setup, compatibility, and troubleshooting tips for your wireless charging needs.

ButterFly

Discover everything about Twelve South's Curve products in our Help Center. Learn about features, compatibility, setup, and tips for using your Curve stands for MacBooks and monitors.

Curve

FAQs for Twelve South Forte for iPhone. Find information regarding care, compatibility, troubleshooting, warranty, and more.

Forté for iPhone

Explore Twelve South's Help Center for all HiRise products. Find information on features, compatibility, setup instructions, and tips for using your HiRise stand or dock.

HiRise

Find answers to your questions about Twelve South's HoverBar products in our Help Center. Learn about features, compatibility, setup tips, and usage ideas for your HoverBar products.

HoverBar

iPhone 17 Cases

Answer all of your questions about MagFold Wallet Stand by Twelve South! Learn about materials, specs, use cases, warranty, and more.

MagFold Wallet Stand

Learn all about Twelve South's PlugBug in our Help Center. Get details on features, compatibility, setup instructions, and troubleshooting tips for your travel charger and USB power solution.

PlugBug

Find all the details about Twelve South's PowerBug in our Help Center. Learn about PowerBug features, compatibility, pairing instructions, and troubleshooting tips.

PowerBug

FAQs for Twelve South PowerCord. Find information regarding sizing, materials, care, compatibility, troubleshooting, warranty, and more.

PowerCord

FAQs for Twelve South PowerPic. Find information regarding care, compatibility, troubleshooting, warranty, and more.

PowerPic

FAQs for Twelve South StayGo. Find information regarding care, compatibility, troubleshooting, warranty, and more.

StayGo

FAQs for Twelve South TimePorter. Find information regarding materials, care, compatibility, troubleshooting, warranty, and more.

TimePorter

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Warranty Replacement

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Twelve South

Get detailed answers to your questions on Twelve South's Product Information Help Center page. Learn about product features, compatibility, setup guides, and care instructions.

Product FAQs

When will my order ship?

Does Twelve South ship orders on the weekends and holidays?

What are the Shipping Holidays at Twelve South?

When will I receive my tracking number?

How can I track my order?

When will my order be delivered to an address outside of the U.S.?

Is expedited shipping available?

What should I do if package tracking says it was delivered but was not?

Which carrier is used for Free Economy Shipping?

What if my 2nd Day or Next Day Air shipment arrives late?

May I change the delivery address for my package?

Will my order be reshipped if the carrier returned it to Twelve South?

Are the import fees (VATs, duties, and brokerage fees) included in the shipping fee?

How do I pay the VATs and duties on my purchase?

Holiday Shipping and Returns Policy

Shipping & Tracking

AirFly Battery Care 🔋

What is the difference between AirFly models?

Resetting AirFly 🔁

Troubleshooting AirFly connectivity issues 🛜

Is the AirFly compatible with non-Apple Bluetooth earbuds? 🍊

AirFly with Hearing Aids 👂

Pairing Second Headset 🎧

AirFly Latency 🐢

Controlling Volume with AirFly 🔊

Can I use AirFly for calls, chatting, and microphones? 📞

What Audio Codecs/Formats are supported? 👩‍💻

What do the various lights on the AirFly mean? 💡

What is the maximum range of the AirFly? 📡

Will I need an adapter if the airplane has two-prong (or three-prong) audio jacks? 🛩️

AirFly Pro vs. AirFly SE Comparison 💁🏼‍♀️

Pairing AirFly with Samsung earbuds 🎧

How do I turn on AirFly Pro 2?

How do I pair my Bluetooth wireless headphones with AirFly Pro 2?

How to connect two sets of headphones for shared listening?

How do I switch between transmitting (TX) and receiving (RX) audio modes?

What’s the battery life, and how long does it take to fully charge?

How long does it take to fully charge AirFly Pro 2?

How to mute and unmute AirFly Pro 2?

Do I have to re-pair my headphones every time?

Why doesn’t my two-prong airline adapter fit into the AirFly Pro 2?

How do I pair my AirPods (4th generation) with AirFly Pro 2? There's no pairing button on the case.

Q: Which Bluetooth audio codecs are supported by AirFly Pro and Pro 2?

AirFly Pro 2 and AirFly Pro 2 Deluxe

How to Pair AirFly Pro with Bose Headphones or Earbuds

How to Pair AirFly Pro for the First Time

How to Reset AirFly Pro

AirFly Pro and Pro Deluxe

Pairing AirFly SE with AirPods & Headpones

AirFly SE Bose Quickstart Guide

AirFly SE

Pairing AirFly Duo with second set of headsets/earbuds

AirFly Duo

What are the Twelve South Apple Watch bands made from?

Do they fit all wrist sizes?

Which Apple Watch sizes are supported?

What colors are the watch bands available in?

Are the bands comfortable for all-day wear?

Are the bands easy to clean?

Do the bands match other Twelve South products?

What makes the bands look unique?

Where can I buy Twelve South's Apple Watch bands?

Do the bands come with a warranty?

Is BackPack compatible with all Studio Displays?

Are BookArc inserts available separately from the stand?

Can I use a PC in BookArc for MacBook?

Is there a front & back to BookArc for MacBook? If so, how do I install the insert in the stand?

Can I use BookArc if I have a case on my MacBook?

Is there a keyboard that fits in the pocket in the front cover?

Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook?

Can I carry my Apple Pencil in BookBook Case for iPad?

Why does the leather of my new BookBook look and feel different than my previous BookBook?

BookBook Case for iPad Device Compatibility

BookBook Case for iPad

What kind of leather is used?

Can I store my iPhone in the mesh pocket?

Will my PlugBug World fit?

Can I fit my iPad inside?

Will my MacBook power adapter fit?

BookBook CaddySack

BookBook for iPad 9/Air 3 Device Compatibility

BookBook for iPad 9/Air 3

What is BookBook for iPhone 17?

Which iPhone models does BookBook for iPhone 17 fit?

What colors are available?

What materials are used in BookBook for iPhone 17?

Why does BookBook for iPhone 17 look like a real book?

Can I charge wirelessly with BookBook?

What’s special about the removable shell?

How many cards fit inside?

How does BookBook stay closed?

Can BookBook fold into a stand?

Does BookBook protect my iPhone?

What’s included with BookBook?

BookBook for iPhone 17

Is ButterFly product MFi Certified?

Is Butterfly compatible with StandBy mode in iOS17?

Can ButterFly charge AirPods?

Can I use my own USB-C charger with ButterFly?

What is the difference between ButterFly and ButterFly SE

What is Curve Nano?

Is Curve Nano compatible with my phone?

Does Curve Nano charge my phone?

How strong is the magnetic connection?

Can I use Curve Nano in both portrait and landscape?

Does Curve Nano fold or collapse for travel?

What’s included in the box?

What is Curve Nano made from?

What colors is Curve Nano available in?

Is Curve Nano compatible with phone cases?

Does Curve Nano come with a warranty?

Curve Nano

What is Curve Mini?

What devices is Curve Mini compatible with?

Can I use Curve Mini in both portrait and landscape?

Does Curve Mini charge my iPad or tablet?

What’s Curve Mini made from?

Does Curve Mini fold or collapse for travel?

How do I adjust the height or angle?

What colors does Curve Mini come in?

What's included in the box?

Does Curve Mini come with a warranty?

Curve Mini

Is Forté compatible with my phone?

Assembling Forté

Is this product MFi Certified?

Can I charge my phone on HiRise 3 Deluxe with a case or cover on?

How much power does HiRise 3 Deluxe need to charge my devices?

Where can I buy HiRise 3 Deluxe outside of the USA?

Is HiRise 3 Deluxe compatible with StandBy mode in iOS17?

Will there be any indication when it is charging and not?

Will this be compatible with iPhone 15 Pro or have issues because of the camera frame?