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Twelve South

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Twelve South Customer Support

When will my order ship?

Does Twelve South ship orders on the weekends and holidays?

What are the Shipping Holidays at Twelve South?

When will I receive my tracking number?

How can I track my order?

When will my order be delivered to an address outside of the U.S.?

Is expedited shipping available?

What should I do if package tracking says it was delivered but was not?

Which carrier is used for Free Economy Shipping?

What if my 2nd Day or Next Day Air shipment arrives late?

May I change the delivery address for my package?

Will my order be reshipped if the carrier returned it to Twelve South?

Are the import fees (VATs, duties, and brokerage fees) included in the shipping fee?

How do I pay the VATs and duties on my purchase?

Shipping & Tracking

Pairing AirFly with Samsung earbuds

AirFly Not Transmitting Audio

Resetting AirFly

Audio in one side only

Can I use AirFly for calls, chatting, and microphones?

AirFly with Hearing Aids

AirFly Latency

Controlling Volume with AirFly

What Audio Codecs/Formats are supported?

What do the various lights on the AirFly mean?

What is the maximum range of the AirFly?

Will I need an adapter if the airplane has two-prong (or three-prong) audio jacks?

My AirFly is paired but it’s not transmitting audio.  How do I fix this?

How do I troubleshoot and pair my AirFly product with my AirPods or other Bluetooth headphones?

Is the AirFly compatible with non-Apple Bluetooth earbuds and can it control volume?

Pairing AirFly Pro with AirPods or Headphones in Transmit (TX) Mode

Pairing AirFly Pro in Receive (RX) Mode

AirFly Pro Bose Quickstart Guide

AirFly Pro and Pro Deluxe

Pairing AirFly SE with AirPods & Headpones

AirFly SE Bose Quickstart Guide

AirFly SE

Pairing AirFly Duo with second set of headsets/earbuds

AirFly Duo

AirFly

Owner's Manual

Is BackPack compatible with all Studio Displays?

BackPack for iMac & Studio Display

Are BookArc inserts available separately from the stand?

Can I use a PC in BookArc?

Is there a front & back to BookArc? If so, how do I install the insert in the stand?

Can I use BookArc if I have a case on my MacBook?

BookArc

Is there a keyboard that fits in the pocket in the front cover?

Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook?

Can I carry my Apple Pencil in BookBook Case for iPad?

Why does the leather of my new BookBook look and feel different than my previous BookBook?

BookBook Case for iPad Device Compatibility

BookBook Case for iPad

What kind of leather is used?

Can I store my iPhone in the mesh pocket?

Will my PlugBug World fit?

Can I fit my iPad inside?

Will my MacBook power adapter fit?

BookBook CaddySack

BookBook for iPad 9/Air 3 Device Compatibility

BookBook for iPad 9/Air 3

BookBook

Is ButterFly product MFi Certified?

Is Butterfly compatible with StandBy mode in iOS17?

Can ButterFly charge AirPods?

Can I use my own USB-C charger with ButterFly?

What is the difference between ButterFly and ButterFly SE

ButterFly

Is Forté compatible with my phone?

Assembling Forté

Forté for iPhone

Is this product MFi Certified?

Can I charge my devices with a case or cover on?

How much power does HiRise 3 Deluxe need to charge my devices?

Where can I buy HiRise 3 Deluxe outside of the USA?

Is HiRise 3 Deluxe compatible with StandBy mode in iOS17?

Will there be any indication when it is charging and not?

Will this be compatible with iPhone 15 Pro or have issues because of the camera frame?

What are charging speeds for HiRise 3 Deluxe?

HiRise 3 Deluxe

HiRise 3 FAQs

HiRise 3

HiRise

HoverBar Duo Installation Guide

How much does the stand weigh with the clamp and with the base?

What is the maximum thickness that the clamp can accommodate?

HoverBar Duo

Can I use HoverBar Tower with my iPhone?

Is HoverBar Tower stable enough for a 12.9-inch iPad Pro?

Can I make the Tower shorter?

HoverBar Tower

HoverBar

MagicBridge

Where will PlugBug Duo work?

Does PlugBug Duo work with the MacBook extension cable?

Does each USB port provide 2.1A charging or is this the total power supplies?

PlugBug Duo

PlugBug with FindMy

PlugBug

PowerPic FAQs

PowerPic

StayGo Has No Power

Quick Troubleshooting - StayGo

StayGo and Ventura 2K v 4K HDMI

StayGo FAQs

StayGo

How to install TimePorter?

How many command strips are included in the box?

How to remove a 3M strip?

TimePorter

Product FAQs

What is your Return and Warranty Exchange policy?

How to start a warranty replacement claim

How to start a return

How to start an international warranty or return

How do I get a refund?

Do I need to return a defective product to receive a warranty replacement?

What should I do if I have not received my refund for a returned item?

Returns & Warranty Replacements

How can I modify or cancel an order I made a mistake on?

What if the product I am searching for is discontinued?

How do I apply promo/discount codes?

Where do I get promo codes/discounts and product news?

My promo code isn’t working

Forgot to add a promo code (but already purchased)

How do Shop Pay installments work?

How do I purchase a gift card?

What if an item from my order is damaged or missing?

How do I update the billing information on my order?

Wholesale/Bulk/Custom Orders

How do I use a gift card for my purchase?

Orders & Payment

AirFly Duo Manuals

AirFly Pro Manuals

AirFly SE Manuals

ButterFly Manuals

ButterFly SE Manuals

HiRise 2 Deluxe Manuals

HiRise 3 Deluxe Manuals

HiRise Pro for MacBook Manuals

PlugBug 50 EU/UK Manuals

PlugBug 120 EU/UK Manuals

PlugBug 50 Travel Manuals

PlugBug 120 Travel Manuals

StayGo Manuals

StayGo Mini Manuals

Product Manuals

Declarations of Conformity

Find answers to your questions on Twelve South's Shipping and Tracking Help Center page. Learn about shipping methods, delivery times, order tracking, and international shipping options.

Get detailed answers to your questions on Twelve South's Product Information Help Center page. Learn about product features, compatibility, setup guides, and care instructions.

Learn about Twelve South's Returns and Warranty Replacements policies on our Help Center page. Find step-by-step guidance on returns, exchanges, and warranty claims for your products.

Find answers to your questions about orders and payments on Twelve South's Help Center page. Learn about payment methods, order changes, cancellations, and receipts.

Find Product Manuals in various languages for all Twelve South products.

Find Declarations of Conformity for all Twelve South products.