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Shipping FAQs

When will my order ship?

Orders submitted before 2 PM U.S. Eastern Time, Monday through Friday (except U.S. Holidays) generally ship the same day. Orders submitted on the weekends, U.S. holidays, and after 2 PM U.S. Eastern Time on business days generally ship the next busin

Does Twelve South ship orders on the weekends and holidays?

No. The Twelve South warehouse is closed on Saturdays and Sundays. We ship until 2 PM Eastern Time (U.S.) Monday - Friday except the holidays listed below:New Year's Day (January 1st)Memorial DayIndependence Day (July 4th)Labor DayThanksgiving DayF

What are the Shipping Holidays at Twelve South?

The Twelve South warehouse is closed for the following holidays:New Year's Day (January 1st)Memorial DayIndependence Day (July 4th)Labor DayThanksgiving DayFriday After ThanksgivingChristmas Eve (December 24th)Christmas Day (December 25th)New Year's

When will I receive my tracking number?

Your tracking number will be emailed in the evening when the order is shipped.  Orders submitted before 2 PM Eastern Time (U.S.) on business days will generally ship the same day.  Orders submitted after 2 PM Eastern Time (U.S.) on business days, on

How can I track my order?

Orders shipped via the Free Economy option are shipped either via FedEx or FedEx Smart Post/USPS.  You can track your shipment either by clicking the tracking number in the email we send, or alternately, you can enter your tracking number on www.fede

When will my order be delivered to an address outside of the U.S.?

Delivery times for orders shipping outside of the U.S. vary from country to country and depend not only on the distance to the destination but also on how long it takes the packages to be cleared and released by Customs in the destination country.  H

Is expedited shipping available?

Yes! You can make a selection for expedited shipping at the time of checkout. Based on your order value you might have to pay an additional amount.PLEASE NOTE: No matter which shipping method is selected:-    No Saturday or Sunday delivery can be gua

What should I do if package tracking says it was delivered but was not?

In most cases, missing packages show up on their own within one to three business days. This can happen for a variety of reasons (e.g., the delivery driver prematurely marks the package as delivered, or an incorrect recipient brings it by or gives it

Which carrier is used for Free Economy Shipping?

Twelve South uses either FedEx Ground or FedEx SmartPost for free ground shipping. The selection of the carrier is at the discretion of Twelve South and is determined by the weight of the package, delivery address, and daily carrier rates.  Please no

What if my 2nd Day or Next Day Air shipment arrives late?

Expedited (2nd Day and Next Day Air) orders placed prior to 2 PM Eastern Time on business days will ship the same day, and those placed after 2 PM on business days, on weekends, and on holidays will ship the following business day.  If Next Day Air i

May I change the delivery address for my package?

Twelve South will not be able to correct or change the delivery address for an order once it has been shipped. For orders shipping outside of the U.S., please track your package on or and after the first unsuccessful deliver

Will my order be reshipped if the carrier returned it to Twelve South?

No. Orders returned by the carrier as undeliverable will be canceled and a refund in the amount of the product will be issued to the credit card used to make the purchase. Please feel free to re-submit your order at your convenience.Please note:  S

Are the import fees (VATs, duties, and brokerage fees) included in the shipping fee?

In the case of orders shipping outside the US, the cost of shipping is paid when the order is submitted, however, the customer is responsible for paying the import fees - including duties, VATs, and brokerage fees - charged by Customs in the destinat

How do I pay the VATs and duties on my purchase?

Except for the UK, items being shipped outside the United States will be subject to customary import fees (including duties, VATs, tariffs, and brokerage fees) imposed by the country into which the product is being imported and the carrier (DHL or Fe