Find answers to your questions on Twelve South's Shipping and Tracking Help Center page. Learn about shipping methods, delivery times, order tracking, and international shipping options.
Orders submitted before 2 PM U.S. Eastern Time, Monday through Friday (except U.S. Holidays) generally ship the same day. Orders submitted on the weekends, U.S. holidays, and after 2 PM U.S. Eastern Time on business days generally ship the next busin
No. The Twelve South warehouse is closed on Saturdays and Sundays. We ship until 2 PM Eastern Time (U.S.) Monday - Friday except the holidays listed below:New Year's Day (January 1st)Memorial DayIndependence Day (July 4th)Labor DayThanksgiving DayF
The Twelve South warehouse is closed for the following holidays:New Year's Day (January 1st)Memorial DayIndependence Day (July 4th)Labor DayThanksgiving DayFriday After ThanksgivingChristmas Eve (December 24th)Christmas Day (December 25th)New Year's
Your tracking number will be emailed in the evening when the order is shipped. Orders submitted before 2 PM Eastern Time (U.S.) on business days will generally ship the same day. Orders submitted after 2 PM Eastern Time (U.S.) on business days, on
Orders shipped via the Free Economy option are shipped either via FedEx or FedEx Smart Post/USPS. You can track your shipment either by clicking the tracking number in the email we send, or alternately, you can enter your tracking number on www.fede
Delivery times for orders shipping outside of the U.S. vary from country to country and depend not only on the distance to the destination but also on how long it takes the packages to be cleared and released by Customs in the destination country. H
Yes! You can make a selection for expedited shipping at the time of checkout. Based on your order value you might have to pay an additional amount.PLEASE NOTE: No matter which shipping method is selected:- No Saturday or Sunday delivery can be gua
In most cases, missing packages show up on their own within one to three business days. This can happen for a variety of reasons (e.g., the delivery driver prematurely marks the package as delivered, or an incorrect recipient brings it by or gives it
Twelve South uses either FedEx Ground or FedEx SmartPost for free ground shipping. The selection of the carrier is at the discretion of Twelve South and is determined by the weight of the package, delivery address, and daily carrier rates. Please no
Expedited (2nd Day and Next Day Air) orders placed prior to 2 PM Eastern Time on business days will ship the same day, and those placed after 2 PM on business days, on weekends, and on holidays will ship the following business day. If Next Day Air i
Twelve South will not be able to correct or change the delivery address for an order once it has been shipped. For orders shipping outside of the U.S., please track your package on www.fedex.com or www.dhl.com and after the first unsuccessful deliver
No. Orders returned by the carrier as undeliverable will be canceled and a refund in the amount of the product will be issued to the credit card used to make the purchase. Please feel free to re-submit your order at your convenience.Please note: S
In the case of orders shipping outside the US, the cost of shipping is paid when the order is submitted, however, the customer is responsible for paying the import fees - including duties, VATs, and brokerage fees - charged by Customs in the destinat
Except for the UK, items being shipped outside the United States will be subject to customary import fees (including duties, VATs, tariffs, and brokerage fees) imposed by the country into which the product is being imported and the carrier (DHL or Fe