What should I do if package tracking says it was delivered but was not?Updated 3 months ago
We recommend checking:
- at the garage or any alternate doors to the residence
- between a door and a screen door
- behind, under, or on porch furniture or rugs
- your neighbor's house (if you know them)
- with other members of your household who might have picked the package up and put it somewhere but failed to tell you
- In the case of apartments, the package room and leasing office.
If you explore all of these possibilities and still do not locate your package, please Contact Us and we'll start a trace investigation with the carrier.