Returns & Warranty Replacements
Learn about Twelve South's Returns and Warranty Replacements policies on our Help Center page. Find step-by-step guidance on returns, exchanges, and warranty claims for your products.
What is your Return and Warranty Exchange policy?
Refund to Original Payment Method. You may return any item(s) purchased from directly from TwelveSouth.com for a refund within 30 days of purchase. A prepaid return label will be provided for you and the cost of the label will be deducted from your r
How to start a warranty replacement claim
All Twelve South products have a one-year warranty covering defects in workmanship or materials. For warranty service, products must have been purchased within the last year from Twelve South or an authorized Twelve South retailer. In order to reques
How to start a return
You may return any item(s) purchased from directly from TwelveSouth.com for a refund within 30 days of purchase. A prepaid return label will be provided for you and the cost of the label will be deducted from your refund. Any shipping fees associated
How to start an international warranty or return
For international customers, the warranty and returns process includes shipping a replacement to you if there's a qualified defect, and covering all related expenses, such as shipping and import fees. In such cases, you do not need to return the orig
How do I get a refund?
To initiate a refund, you’ll first need to start a return through our Returns Portal. Simply visit our Returns page, enter your order details, and follow the prompts to complete your return request. Once your returned item(s) are received at our ware
Do I need to return a defective product to receive a warranty replacement?
No, you do not need to return the defective product to receive a warranty replacement. Once your claim is approved, we will issue a replacement that will be shipped out to you. You will receive an order confirmation email followed by another email wi
What should I do if I have not received my refund for a returned item?
If you have returned an item and have not received a refund yet, please contact our customer support team with the details of your return, including the tracking number that shows it was received by us. There may be a delay in our system, but we will