Returns & Warranty Replacements
Learn about Twelve South's Returns and Warranty Replacements policies on our Help Center page. Find step-by-step guidance on returns, exchanges, and warranty claims for your products.
What is your Return and Warranty Exchange policy?
Each Twelve South product is designed with intention and backed by our commitment to do right by our customers. We stand behind our products and will work to ensure you have the best experience possible. This page outlines Twelve South's warranty cov
How to start a warranty replacement claim
To request a warranty replacement for products purchased through twelvesouth.com or an authorized retailer, please completely fill out and submit the Warranty Replacement Form. You will be asked to provide:. Proof of Purchase: Twelve South order numb
How to start a return
Placing a return is incredibly easy, and you can do it all by yourself! Start here. All you need is your Twelve South order number (beginning with "4004") and your shipping ZIP code or email. Return Policy. We aim to make returns clear, fair, and str
How do I get a refund?
To request a refund, submit a return. After your item is received and inspected, your refund will be issued to the original payment method within 10 business days.Have more questions? Learn about Twelve South's complete Warranty Exchange and Return
Do I need to return a defective product to receive a warranty replacement?
No, you do not need to return the defective product to receive a warranty replacement. Once your claim is approved, we will issue a replacement that will be shipped out to you. You will receive an order confirmation email followed by another email wi
What should I do if I have not received my refund for a returned item?
If it has been more than 10 business days since you shipped a returned item back to us, and you have not received a refund yet, please contact our customer support team at [email protected] with the details of your return. Please include the tr