Learn about Twelve South's Returns and Warranty Replacements policies on our Help Center page. Find step-by-step guidance on returns, exchanges, and warranty claims for your products.
Refund to Original Payment Method. You may return any item(s) purchased from directly from TwelveSouth.com for a refund within 30 days of purchase. A prepaid return label will be provided for you and the cost of the label will be deducted from your r
All Twelve South products have a one-year warranty covering defects in workmanship or materials. For warranty service, products must have been purchased within the last year from Twelve South or an authorized Twelve South retailer. In order to reques
You may return any item(s) purchased from directly from TwelveSouth.com for a refund within 30 days of purchase. A prepaid return label will be provided for you and the cost of the label will be deducted from your refund. Any shipping fees associated
For international customers, the warranty and returns process includes shipping a replacement to you if there's a qualified defect, and covering all related expenses, such as shipping and import fees. In such cases, you do not need to return the orig
To initiate a refund, you’ll first need to start a return through our Returns Portal. Simply visit our Returns page, enter your order details, and follow the prompts to complete your return request. Once your returned item(s) are received at our ware
No, you do not need to return the defective product to receive a warranty replacement. Once your claim is approved, we will issue a replacement that will be shipped out to you. You will receive an order confirmation email followed by another email wi
If you have returned an item and have not received a refund yet, please contact our customer support team with the details of your return, including the tracking number that shows it was received by us. There may be a delay in our system, but we will