How to start a warranty replacement claimUpdated 16 days ago

To request a warranty replacement for products purchased through twelvesouth.com or an authorized retailer, please completely fill out and submit the Warranty Replacement Form. You will be asked to provide: 

• Proof of Purchase: Twelve South order number OR an itemized receipt from an authorized reseller.  

• Visual Evidence: Clear photo or video documenting the defect. 

‼️ IMPORTANT: Purchases made through authorized resellers (Amazon, Apple, etc.) must be returned or exchanged within the reseller’s return window. Twelve South’s warranty applies only after that period. Products purchased through resale or secondary marketplaces, including Amazon Resale, are not covered.

What Happens Next

• Please allow our Customer Success team up to 3 business days to process your request and follow up via email.👍

• You do not need to return the defective item unless otherwise stated.

• If approved, a replacement is ordered immediately and tracking is automatically provided via email once processed.