How to start an international warranty or returnUpdated 15 days ago

For international customers, the warranty and returns process includes shipping a replacement to you if there's a qualified defect, and covering all related expenses, such as shipping and import fees. In such cases, you do not need to return the original product, and you will receive an order confirmation email followed by a tracking number. If the carrier mistakenly asks you to pay import fees, please inform us immediately as we will correct their mistake. Unfortunately, we can not reimburse import fees that have been paid directly by you.

EU Warranty and EU Return policies can be found here.

AU Warranty and AU Return policies can be found here.