How to start a returnUpdated 16 days ago

Placing a return is incredibly easy, and you can do it all by yourself! Start here. All you need is your Twelve South order number (beginning with "4004") and your shipping ZIP code or email. 

Return Policy

We aim to make returns clear, fair, and stress-free. Items are eligible for return and refund for any reason within 30 days of purchase from twelvesouth.com. Note that purchases made from any other retailer will not be issued a refund by Twelve South. 

Return Window

• Returns are accepted within 30 days of the purchase date, for any reason.
   

Free Returns for Defective Items

• All defective items qualify for free return shipping, and a full refund or replacement. 
  
  

Standard Returns (Non-Defective)

• Customer is responsible for return shipping. Label will be provided by Twelve South, and cost will be deducted from customer’s refund.  

• Product return must include all original packaging and accessories.  

Refunds 

• Refunds are issued to the original payment method within 10 business days of warehouse inspection. 

• Original shipping fees are always non-refundable. 

• Duties and taxes on international orders are not refundable. 

International Returns

• Prepaid return labels are only provided for U.S. returns. 

• Customers outside the U.S. handle their own shipping and fees. 

Authorized Reseller Returns

• Returns and refunds for items purchased through authorized retailers must be processed with that retailer. Twelve South does not offer returns and refunds for items purchased from any other retailer.