PowerCapsule
FAQs for Twelve South PowerCapsule. Find information regarding materials, care, compatibility, troubleshooting, warranty, and more.
What is PowerCapsule?
PowerCapsule is a magnetic wireless battery pack with Qi2 charging and a USB C port for wired charging. It is designed to deliver fast, efficient power on the go while staying compact and travel friendly.
What is the difference between the 5k mAh and 10k mAh versions?
Both PowerCapsule models support Qi2 wireless charging up to 15W. The 5k mAh model is optimized for lighter daily carry and quick top ups. The 10k mAh model provides extended battery life and higher wired output for power users. Key differences:. • 5
How do I turn PowerCapsule on and off?
Press the power button once to turn PowerCapsule on and begin charging. If no device is detected, PowerCapsule automatically turns off after 12 seconds. To manually power it off, double press the power button.
How fast does PowerCapsule charge my phone wirelessly?
Both PowerCapsule models support Qi2 wireless charging up to 15W. Charging speed may vary based on your phone model, alignment, and battery condition.
Can I charge two devices at the same time?
Yes. PowerCapsule supports simultaneous charging using 1 wireless Qi2 charger plus 1 USB C wired charger. When charging two devices at once, power is shared:. • USB C up to 10W. • Wireless up to 5W. • Combined max output 15W
How do I know how much battery PowerCapsule has left?
PowerCapsule's white LED indicators show battery level:. • 1 blinking LED: 0 to 25 percent. • 1 solid + 1 blinking: 26 to 50 percent. • 2 solid + 1 blinking: 51 to 75 percent. • 3 solid + 1 blinking: 76 to 99 percent. • 4 solid LEDs: fully charged
What does the blue LED mean?
PowerCapsule's blue LED shows charging status:. • Solid blue: wireless charging active. • Blue off: wireless charging inactive. • Blinking blue: foreign object detected. If blinking, remove the device and check for cards, metal, or debris between the
What material is PowerCapsule made from?
PowerCapsule features a premium synthetic material derived from cactus, paired with a zinc alloy frame and durable polycarbonate housing for a refined, long-lasting finish.
What devices are compatible with PowerCapsule?
PowerCapsule works with Qi2 compatible smartphones, standard Qi wireless charging devices, and USB C powered devices within supported output limits. Magnetic alignment is optimized for compatible phones to ensure secure placement and efficient chargi
How do I recharge PowerCapsule?
To charge PowerCapsule, use the included USB C to USB C cable and connect to a compatible power adapter. Input specs:. • 5,000mAh: up to 9V 2.22A. • 10,000mAh: up to 20V 1.5A
Can I use PowerCapsule with a phone case?
Yes. Most thin cases work well with PowerCapsule. As with any magnetic phone device, very thick cases or cases with metal plates may interfere with magnetic alignment or wireless charging.
Why did PowerCapsule stop charging suddenly?
PowerCapsule includes built in safety protections. Charging may stop due to:. • Foreign object detection. • Short circuit protection. • Excessive heat. If all LEDs blink rapidly and shut off, disconnect the device, turn PowerCapsule off, wait 5 secon
Can I take PowerCapsule on an airplane?
Yes. Both PowerCapsule models are airline compliant and safe for carry on travel. Always follow airline guidelines for lithium batteries.
How much does PowerCapsule weigh?
PowerCapsule weights are as follows: