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Warranty

How to start a warranty claim?

All Twelve South products have a one-year warranty covering defects in workmanship or materials. For warranty service, products must have been purchased within the last year from Twelve South or an authorized Twelve South retailer. In order to reques

Do I need to return a defective product to receive a warranty replacement?

No, you do not need to return the defective product to receive a warranty replacement. Once your claim is approved, we will issue a replacement that will be shipped out to you. You will receive an order confirmation email followed by another email wi