Find answers to your questions about orders and payments on Twelve South's Help Center page. Learn about payment methods, order changes, cancellations, and receipts.
Due to our ultra-fast shipping, we’re unable to make changes to an order once it’s been submitted. However, if you need to make adjustments, you can request to cancel your current order and place a new one with the correct details. To request a cance
If you are searching for a product that has been discontinued and is not longer available in our stock, unfortunately, we will not be able to fulfill your order for that specific item. For any further assistance or if you have more questions, our cus
To apply a promo or discount code, proceed to checkout and enter your code in the 'Discount code or gift card' field. Click 'Apply' to see your new total before finalizing your order. Only one code can be used per order.
Sign up for TwelveSouth's news and product updates to keep as up-to-date as possible on all we are releasing, and have access to exclusive discounts and deals!
If the promo code is not expired, simply send a screenshot of it along with a brief explanation of the situation to [email protected].
Uh oh! Unfortunately, we are unable to retroactively apply a promo code to an order. To receive your discount, you can return your order and re-order with the promo code.
Shop Pay installments allow you to split your purchase into 4 equal payments, made every two weeks. To use this payment option, simply select Shop Pay at checkout and follow the prompts to set up your installment plan. You'll need to provide some bas
To purchase a Twelve South gift card, simply head to our website and select the dollar amount from the dropdown menu. Gift cards are electronic, and range from $25 to $300.
If an item from your order is damaged or missing, please reach out to [email protected] as soon as possible. We’ll work with you to resolve the issue by either sending a replacement or issuing a refund, depending on the situation. Be sure to pr
Due to our fast processing times, we’re unable to update billing information once an order has been submitted. However, if you need to make changes, you can request to cancel the current order and place a new one with the correct billing details. To
Let us help you create the ultimate workspace at a great price. To qualify for a business buying discount, please first let us know a little bit more about you and your company. Once reviewed, we'll be in touch with a special discount for your order
To use a gift card on your purchase, simply enter the gift card code at checkout. On the payment page, there will be an option to apply a gift card or promo code—just type in the code, and the value will be applied to your order. If your gift card co