Can't find an answer? Send us an email and we'll be happy to assist you!

Track Order

Warranty Replacement

Back To Shop

Twelve South

<p>If the promo code is not expired, simply send a screenshot of it along with a brief explanation of the situation to <strong>support@twelvesouth.com</strong>.</p>

If the promo code is not expired, simply send a screenshot of it along with a brief explanation of the situation to support@twelvesouth.com.

My promo code isn’t working

Orders & Payment

When will my order ship?

Does Twelve South ship orders on the weekends and holidays?

What are the Shipping Holidays at Twelve South?

When will I receive my tracking number?

How can I track my order?

When will my order be delivered to an address outside of the U.S.?

Is expedited shipping available?

What should I do if package tracking says it was delivered but was not?

Which carrier is used for Free Economy Shipping?

What if my 2nd Day or Next Day Air shipment arrives late?

May I change the delivery address for my package?

Will my order be reshipped if the carrier returned it to Twelve South?

Are the import fees (VATs, duties, and brokerage fees) included in the shipping fee?

How do I pay the VATs and duties on my purchase?

Shipping & Tracking

Troubleshooting AirFly connectivity issues 🛜

Resetting AirFly 🔁

AirFly Latency 🐢

Is the AirFly compatible with non-Apple Bluetooth earbuds? 🍊

Pairing Second Headset 🎧

Can I use AirFly for calls, chatting, and microphones? 📞

Controlling Volume with AirFly 🔊

AirFly with Hearing Aids 👂

What Audio Codecs/Formats are supported? 👩‍💻

What do the various lights on the AirFly mean? 💡

What is the maximum range of the AirFly? 📡

Will I need an adapter if the airplane has two-prong (or three-prong) audio jacks? 🛩️

AirFly Pro vs. AirFly SE Comparison 💁🏼‍♀️

Pairing AirFly with Samsung earbuds 🎧

How do I turn on AirFly Pro 2?

How do I pair my Bluetooth wireless headphones with AirFly Pro 2?

How to connect two sets of headphones for shared listening?

How do I switch between transmitting (TX) and receiving (RX) audio modes?

What’s the battery life, and how long does it take to fully charge?

How long does it take to fully charge AirFly Pro 2?

How to mute and unmute AirFly Pro 2?

Do I have to re-pair my headphones every time?

AirFly Pro 2 and AirFly Pro 2 Deluxe

How to Pair AirFly Pro with Bose Headphones or Earbuds

How to Pair AirFly Pro for the First Time

How to Reset AirFly Pro

AirFly Pro and Pro Deluxe

Pairing AirFly SE with AirPods & Headpones

AirFly SE Bose Quickstart Guide

AirFly SE

Pairing AirFly Duo with second set of headsets/earbuds

AirFly Duo

AirFly

Owner's Manual

Is BackPack compatible with all Studio Displays?

BackPack for iMac & Studio Display

Are BookArc inserts available separately from the stand?

Can I use a PC in BookArc?

Is there a front & back to BookArc? If so, how do I install the insert in the stand?

Can I use BookArc if I have a case on my MacBook?

BookArc

Is there a keyboard that fits in the pocket in the front cover?

Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook?

Can I carry my Apple Pencil in BookBook Case for iPad?

Why does the leather of my new BookBook look and feel different than my previous BookBook?

BookBook Case for iPad Device Compatibility

BookBook Case for iPad

What kind of leather is used?

Can I store my iPhone in the mesh pocket?

Will my PlugBug World fit?

Can I fit my iPad inside?

Will my MacBook power adapter fit?

BookBook CaddySack

BookBook for iPad 9/Air 3 Device Compatibility

BookBook for iPad 9/Air 3

BookBook

Is ButterFly product MFi Certified?

Is Butterfly compatible with StandBy mode in iOS17?

Can ButterFly charge AirPods?

Can I use my own USB-C charger with ButterFly?

What is the difference between ButterFly and ButterFly SE

ButterFly

Is Forté compatible with my phone?

Assembling Forté

Forté for iPhone

Is this product MFi Certified?

Can I charge my devices with a case or cover on?

How much power does HiRise 3 Deluxe need to charge my devices?

Where can I buy HiRise 3 Deluxe outside of the USA?

Is HiRise 3 Deluxe compatible with StandBy mode in iOS17?

Will there be any indication when it is charging and not?

Will this be compatible with iPhone 15 Pro or have issues because of the camera frame?

What are charging speeds for HiRise 3 Deluxe?

HiRise 3 Deluxe

HiRise 3 FAQs

HiRise 3

HiRise

HoverBar Duo Installation Guide

How much does the stand weigh with the clamp and with the base?

What is the maximum thickness that the clamp can accommodate?

HoverBar Duo

Can I use HoverBar Tower with my iPhone?

Is HoverBar Tower stable enough for a 12.9-inch iPad Pro?

Can I make the Tower shorter?

HoverBar Tower

HoverBar

MagicBridge

Where will PlugBug Duo work?

Does PlugBug Duo work with the MacBook extension cable?

Does each USB port provide 2.1A charging or is this the total power supplies?

PlugBug Duo

PlugBug with FindMy

PlugBug

PowerPic FAQs

PowerPic

StayGo Has No Power

Quick Troubleshooting - StayGo

StayGo and Ventura 2K v 4K HDMI

StayGo FAQs

StayGo

How to install TimePorter?

How many command strips are included in the box?

How to remove a 3M strip?

TimePorter

Product FAQs

What is your Return and Warranty Exchange policy?

How to start a warranty replacement claim

How to start a return

How to start an international warranty or return

How do I get a refund?

Do I need to return a defective product to receive a warranty replacement?

What should I do if I have not received my refund for a returned item?

Returns & Warranty Replacements

How can I modify or cancel an order I made a mistake on?

What if the product I am searching for is discontinued?

How do I apply promo/discount codes?

Where do I get promo codes/discounts and product news?

Forgot to add a promo code (but already purchased)

How do Shop Pay installments work?

How do I purchase a gift card?

What if an item from my order is damaged or missing?

How do I update the billing information on my order?

Wholesale/Bulk/Custom Orders

How do I use a gift card for my purchase?

AirFly Pro 2 Manuals

AirFly Pro Manuals

AirFly SE Manuals

AirFly Duo Manuals

ButterFly Manuals

ButterFly SE Manuals

HiRise 2 Deluxe Manuals

HiRise 3 Deluxe Manuals

HiRise 3 Deluxe Qi2 Manuals

HiRise Pro for MacBook Manuals

PlugBug 50 EU/UK Manuals

PlugBug 120 EU/UK Manuals

PlugBug 50 Travel Manuals

PlugBug 120 Travel Manuals

StayGo Manuals

StayGo Mini Manuals

Product Manuals

Declarations of Conformity

AirFly Pro 2 PSTI Legislation

Compliance Hub

My promo code isn’t workingUpdated 4 months ago