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Warranty Replacement

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Twelve South

If your device isn&apos;t charging as fast as expected with <a href="https://support.twelvesouth.com/en-US" target="_blank" rel="noopener noreferrer">PowerBug</a>:<ul id="isPasted"><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif;">Your device may not support 35W charging </li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif;">Try a certified, high-quality USB-C cable </li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif;">If charging two devices at once, output is split between wireless (15W) and USB-C (20W)</li></ul> <iframe width="100%" src="https://www.youtube.com/embed/lfTRDvOEU4U?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

If your device isn't charging as fast as expected with PowerBug:. Your device may not support 35W charging. Try a certified, high-quality USB-C cable. If charging two devices at once, output is split between wireless (15W) and USB-C (20W).

Why is my device charging slowly?

Product FAQs

PowerBug

When will my order ship?

Does Twelve South ship orders on the weekends and holidays?

What are the Shipping Holidays at Twelve South?

When will I receive my tracking number?

How can I track my order?

When will my order be delivered to an address outside of the U.S.?

Is expedited shipping available?

What should I do if package tracking says it was delivered but was not?

Which carrier is used for Free Economy Shipping?

What if my 2nd Day or Next Day Air shipment arrives late?

May I change the delivery address for my package?

Will my order be reshipped if the carrier returned it to Twelve South?

Are the import fees (VATs, duties, and brokerage fees) included in the shipping fee?

How do I pay the VATs and duties on my purchase?

Shipping & Tracking

AirFly Battery Care 🔋

What is the difference between AirFly models?

Resetting AirFly 🔁

Troubleshooting AirFly connectivity issues 🛜

Is the AirFly compatible with non-Apple Bluetooth earbuds? 🍊

Pairing Second Headset 🎧

AirFly Latency 🐢

Controlling Volume with AirFly 🔊

Can I use AirFly for calls, chatting, and microphones? 📞

AirFly with Hearing Aids 👂

What Audio Codecs/Formats are supported? 👩‍💻

What do the various lights on the AirFly mean? 💡

What is the maximum range of the AirFly? 📡

Will I need an adapter if the airplane has two-prong (or three-prong) audio jacks? 🛩️

AirFly Pro vs. AirFly SE Comparison 💁🏼‍♀️

Pairing AirFly with Samsung earbuds 🎧

How do I turn on AirFly Pro 2?

How do I pair my Bluetooth wireless headphones with AirFly Pro 2?

How to connect two sets of headphones for shared listening?

How do I switch between transmitting (TX) and receiving (RX) audio modes?

What’s the battery life, and how long does it take to fully charge?

How long does it take to fully charge AirFly Pro 2?

How to mute and unmute AirFly Pro 2?

Do I have to re-pair my headphones every time?

Why doesn’t my two-prong airline adapter fit into the AirFly Pro 2?

How do I pair my AirPods (4th generation) with AirFly Pro 2? There's no pairing button on the case.

Q: Which Bluetooth audio codecs are supported by AirFly Pro and Pro 2?

AirFly Pro 2 and AirFly Pro 2 Deluxe

How to Pair AirFly Pro with Bose Headphones or Earbuds

How to Pair AirFly Pro for the First Time

How to Reset AirFly Pro

AirFly Pro and Pro Deluxe

Pairing AirFly SE with AirPods & Headpones

AirFly SE Bose Quickstart Guide

AirFly SE

Pairing AirFly Duo with second set of headsets/earbuds

AirFly Duo

AirFly

Owner's Manual

Is BackPack compatible with all Studio Displays?

BackPack for iMac & Studio Display

Are BookArc inserts available separately from the stand?

Can I use a PC in BookArc?

Is there a front & back to BookArc? If so, how do I install the insert in the stand?

Can I use BookArc if I have a case on my MacBook?

BookArc

Is there a keyboard that fits in the pocket in the front cover?

Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook?

Can I carry my Apple Pencil in BookBook Case for iPad?

Why does the leather of my new BookBook look and feel different than my previous BookBook?

BookBook Case for iPad Device Compatibility

BookBook Case for iPad

What kind of leather is used?

Can I store my iPhone in the mesh pocket?

Will my PlugBug World fit?

Can I fit my iPad inside?

Will my MacBook power adapter fit?

BookBook CaddySack

BookBook for iPad 9/Air 3 Device Compatibility

BookBook for iPad 9/Air 3

BookBook

Is ButterFly product MFi Certified?

Is Butterfly compatible with StandBy mode in iOS17?

Can ButterFly charge AirPods?

Can I use my own USB-C charger with ButterFly?

What is the difference between ButterFly and ButterFly SE

ButterFly

What is Curve Nano?

Is Curve Nano compatible with my phone?

Does Curve Nano charge my phone?

How strong is the magnetic connection?

Can I use Curve Nano in both portrait and landscape?

Does Curve Nano fold or collapse for travel?

What’s included in the box?

What is Curve Nano made from?

What colors is Curve Nano available in?

Is it compatible with phone cases?

Does Curve Nano come with a warranty?

Curve Nano

What is Curve Mini?

What devices is Curve Mini compatible with?

Can I use Curve Mini in both portrait and landscape?

Does Curve Mini charge my iPad or tablet?

What’s Curve Mini made from?

Does Curve Mini fold or collapse for travel?

How do I adjust the height or angle?

What colors does Curve Mini come in?

What's included in the box?

Does Curve Mini come with a warranty?

Curve Mini

Curve

Is Forté compatible with my phone?

Assembling Forté

Forté for iPhone

Is this product MFi Certified?

Can I charge my devices with a case or cover on?

How much power does HiRise 3 Deluxe need to charge my devices?

Where can I buy HiRise 3 Deluxe outside of the USA?

Is HiRise 3 Deluxe compatible with StandBy mode in iOS17?

Will there be any indication when it is charging and not?

Will this be compatible with iPhone 15 Pro or have issues because of the camera frame?

What are charging speeds for HiRise 3 Deluxe?

HiRise 3 Deluxe

HiRise 3 FAQs

HiRise 3

HiRise

HoverBar Duo Installation Guide

How much does the stand weigh with the clamp and with the base?

What is the maximum thickness that the clamp can accommodate?

HoverBar Duo

Can I use HoverBar Tower with my iPhone?

Is HoverBar Tower stable enough for a 12.9-inch iPad Pro?

Can I make the Tower shorter?

HoverBar Tower

HoverBar

MagicBridge

Where will PlugBug Duo work?

Does PlugBug Duo work with the MacBook extension cable?

Does each USB port provide 2.1A charging or is this the total power supplies?

PlugBug Duo

How do I replace the Apple AirTag battery in PlugBug?

PlugBug with FindMy

PlugBug

What is PowerBug?

Which devices are compatible with PowerBug?

How do I use PowerBug?

Can PowerBug charge two devices at once?

Does PowerBug support Qi2 fast charging?

Does PowerBug support StandBy Mode on iPhone?

My phone isn’t charging wirelessly. What should I check?

Is PowerBug safe to use with all devices?

Can I use PowerBug internationally?

What warranty does PowerBug include?

What is PowerCord?

What devices can PowerCord charge?

How much power does PowerCord deliver?

Does PowerCord work with iPhones?

How long is PowerCord's built-in cable?

Does PowerCord support fast charging?

Can PowerCord's cable be removed or replaced?

Is PowerCord safe for my devices?

Where can I use PowerCord?

What plug types does PowerCord come with?

PowerCord

PowerPic FAQs

PowerPic

StayGo Has No Power

Quick Troubleshooting - StayGo

StayGo and Ventura 2K v 4K HDMI

StayGo FAQs

StayGo

How to install TimePorter?

How many command strips are included in the box?

How to remove a 3M strip?

TimePorter

What is your Return and Warranty Exchange policy?

How to start a warranty replacement claim

How to start a return

How to start an international warranty or return

How do I get a refund?

Do I need to return a defective product to receive a warranty replacement?

What should I do if I have not received my refund for a returned item?

Returns & Warranty Replacements

How can I modify or cancel an order I made a mistake on?

What if the product I am searching for is discontinued or "retired to the vault"?

Why is my device charging slowly?Updated an hour ago