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Warranty Replacement

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Twelve South

<p>To troubleshoot:</p><ul class="decimal_type" id="isPasted"><li>Confirm your phone is Qi2.2 or MagSafe compatible</li><li>Realign your phone so the magnetic coil connects cleanly</li><li>Remove any non-MagSafe cases or accessories</li><li>Ensure PowerBug 25W is fully inserted into a working outlet</li></ul><p><span contenteditable="false" draggable="true" class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable"><iframe width="100%" src="https://www.youtube.com/embed/hxj-xJbG8yc??si=TqKO4dCsxxbmWjXa&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p>

My phone isn't charging wirelessly with PowerBug 25W, what should I check?

Product FAQs

PowerBug

PowerBug 25W (Qi2.2)

When will my order ship?

Does Twelve South ship orders on the weekends and holidays?

What are the Shipping Holidays at Twelve South?

When will I receive my tracking number?

How can I track my order?

When will my order be delivered to an address outside of the U.S.?

Is expedited shipping available?

What should I do if package tracking says it was delivered but was not?

Which carrier is used for Free Economy Shipping?

What if my 2nd Day or Next Day Air shipment arrives late?

May I change the delivery address for my package?

Will my order be reshipped if the carrier returned it to Twelve South?

Are the import fees (VATs, duties, and brokerage fees) included in the shipping fee?

How do I pay the VATs and duties on my purchase?

Holiday Shipping and Returns Policy

Shipping & Tracking

AirFly Battery Care 🔋

What is the difference between AirFly models?

Resetting AirFly 🔁

Troubleshooting AirFly connectivity issues 🛜

Is the AirFly compatible with non-Apple Bluetooth earbuds? 🍊

AirFly with Hearing Aids 👂

Pairing Second Headset 🎧

AirFly Latency 🐢

Controlling Volume with AirFly 🔊

Can I use AirFly for calls, chatting, and microphones? 📞

What Audio Codecs/Formats are supported? 👩‍💻

What do the various lights on the AirFly mean? 💡

What is the maximum range of the AirFly? 📡

Will I need an adapter if the airplane has two-prong (or three-prong) audio jacks? 🛩️

AirFly Pro vs. AirFly SE Comparison 💁🏼‍♀️

Pairing AirFly with Samsung earbuds 🎧

How do I turn on AirFly Pro 2?

How do I pair my Bluetooth wireless headphones with AirFly Pro 2?

How to connect two sets of headphones for shared listening?

How do I switch between transmitting (TX) and receiving (RX) audio modes?

What’s the battery life, and how long does it take to fully charge?

How long does it take to fully charge AirFly Pro 2?

How to mute and unmute AirFly Pro 2?

Do I have to re-pair my headphones every time?

Why doesn’t my two-prong airline adapter fit into the AirFly Pro 2?

How do I pair my AirPods (4th generation) with AirFly Pro 2? There's no pairing button on the case.

Which Bluetooth audio codecs are supported by AirFly Pro and Pro 2?

AirFly Pro 2 and AirFly Pro 2 Deluxe

How to Pair AirFly Pro with Bose Headphones or Earbuds

How to Pair AirFly Pro for the First Time

How to Reset AirFly Pro

AirFly Pro and Pro Deluxe

Pairing AirFly SE with AirPods & Headpones

AirFly SE Bose Quickstart Guide

AirFly SE

Pairing AirFly Duo with second set of headsets/earbuds

AirFly Duo

AirFly

What is the Twelve South x Alpaka Micro Tote, and who makes it?

What fits inside the Twelve South x Alpaka Micro Tote?

How do I carry the Alpaka Micro Tote, and does it come with a strap?

What material is the Twelve South x Alpaka Micro Tote made from?

Is the Twelve South x Alpaka Micro Tote a limited release? Will it be restocked?

ALPAKA x Twelve South Micro Tote

What are the Twelve South Apple Watch bands made from?

Do they fit all wrist sizes?

Which Apple Watch sizes are supported?

Are the bands comfortable for all-day wear?

Are the bands easy to clean?

Do the bands match other Twelve South products?

What makes the bands look unique?

Where can I buy Twelve South's Apple Watch bands?

Apple Watch Bands

Which computers is BackPack compatible with?

BackPack for iMac & Studio Display

Are BookArc inserts available separately from the stand?

Can I use a PC in BookArc for MacBook?

Is there a front & back to BookArc for MacBook? If so, how do I install the insert in the stand?

Can I use BookArc if I have a case on my MacBook?

BookArc for MacBook

Is there a keyboard that fits in the pocket in the front cover?

Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook?

Why does the leather of my new BookBook look and feel different than my previous BookBook?

BookBook Case for iPad

What kind of leather is used?

Can I store my iPhone in the mesh pocket?

Will my PlugBug World fit?

Can I fit my iPad inside?

Will my MacBook power adapter fit?

BookBook CaddySack

What is BookBook for iPhone 17?

Which iPhone models does BookBook for iPhone 17 fit?

What colors are available?

What materials are used in BookBook for iPhone 17?

Why does BookBook for iPhone 17 look like a real book?

Can I charge wirelessly with BookBook?

What’s special about the removable shell?

How many cards fit inside?

How does BookBook stay closed?

Can BookBook fold into a stand?

Does BookBook protect my iPhone?

What’s included with BookBook?

BookBook for iPhone 17

BookBook

What is ButterFly?

What devices are compatible with ButterFly?

Can ButterFly charge AirPods?

What is the maximum charging speed for ButterFly?

Can I charge my iPhone and Apple Watch at the same time with ButterFly?

Does ButterFly include a power adapter?

Does ButterFly work internationally?

Does ButterFly work as a stand?

Does ButterFly fold flat for travel?

Is Butterfly compatible with StandBy mode in iOS17?

Can I use my own USB-C charger with ButterFly?

Is ButterFly product MFi Certified?

ButterFly (Original)

What is ButterFly SE?

What devices are compatible with ButterFly SE?

What is the maximum charging speed for ButterFly SE?

Can I charge my iPhone and Apple Watch at the same time with ButterFly SE?

Does ButterFly SE require a separate power adapter?

Does ButterFly SE work with Android phones?

Is ButterFly SE backward compatible with standard Qi devices?

Does ButterFly SE fold flat for travel?

Does ButterFly SE work as a stand?

Can ButterFly SE charge my AirPods?

ButterFly SE 15W

What is ButterFly SE 25W?

What devices are compatible with ButterFly SE 25W?

Does ButterFly SE 25W charge at full 25W with all phones?

What power adapter does ButterFly SE 25W require?

Can I charge my iPhone and Apple Watch at the same time with ButterFly SE 25W?

Does ButterFly SE 25W work with Android phones?

Does ButterFly SE 25W fold flat for travel?

What cable is included with ButterFly SE 25W?

Does ButterFly SE 25W work as a stand?

ButterFly SE 25W

ButterFly

What is CableStay?

What's included in the box with CableStay?

How does CableStay work?

Will CableStay scratch my desk?

Can I use CableStay with cables other than the included one?

What devices is CableStay compatible with?

How fast can CableStay charge my devices?

How long is CableStay's cable?

What materials is CableStay made of?

How durable is CableStay's cable?

What are the electrical specs of CableStay's cable?

Is CableStay certified and safety compliant?

Is CableStay travel-friendly?

How do I clean CableStay?

How does CableStay fit into a Twelve South desk setup?

What kinds of spaces does CableStay work best in?

Is CableStay's packaging recyclable?

CableStay

How can I adjust the tension on my Curve Flex stand?

What is Curve Nano?

Is Curve Nano compatible with my phone?

Does Curve Nano charge my phone?

How strong is the magnetic connection?

Can I use Curve Nano in both portrait and landscape?

Does Curve Nano fold or collapse for travel?

What’s included in the box?

What is Curve Nano made from?

Is Curve Nano compatible with phone cases?

Curve Nano

What is Curve Mini?

What devices is Curve Mini compatible with?

Can I use Curve Mini in both portrait and landscape?

Does Curve Mini charge my iPad or tablet?

What’s Curve Mini made from?

Does Curve Mini fold or collapse for travel?

How do I adjust the height or angle?

What's included in the Curve Mini box?

Curve Mini

Curve

Is Forté compatible with my phone?

Assembling Forté

Forté for iPhone

Is this product MFi Certified?

Can I charge my phone on HiRise 3 Deluxe with a case or cover on?

How much power does HiRise 3 Deluxe need to charge my devices?

Where can I buy HiRise 3 Deluxe outside of the USA?

Is HiRise 3 Deluxe compatible with StandBy mode in iOS17?

Will there be any indication when it is charging and not?

Will this be compatible with iPhone 15 Pro or have issues because of the camera frame?

My phone isn't charging wirelessly with PowerBug 25W, what should I check?Updated an hour ago