Twelve South logo
Twelve South logo

All articles

How do I return PowerClip?Updated a month ago

PowerClip contains an integrated lithium ion battery, which is regulated as a Class 9 hazardous material under DOT and USPS shipping guidelines. Because of this, there are specific packaging and labeling requirements that must be followed when returning the product.

Because lithium ion battery shipments are regulated, following these steps helps prevent delays, refusals, or additional shipping charges. If you are unsure about your packaging, please reach out before sending your return and we will guide you through the process.

Was this article helpful?
Yes
No