Bulk/Custom Orders

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Twelve South

Wholesale Inquiry

When will my order ship?

Does Twelve South ship orders on the weekends and holidays?

What are the Shipping Holidays at Twelve South?

When will I receive my tracking number?

How can I track my order?

When will my order be delivered to an address outside of the U.S.?

Is expedited shipping available?

What should I do if package tracking says it was delivered but was not?

Which carrier is used for Free Economy Shipping?

What if my 2nd Day or Next Day Air shipment arrives late?

May I change the delivery address for my package?

Will my order be reshipped if the carrier returned it to Twelve South?

Are the import fees (VATs, duties, and brokerage fees) included in the shipping fee?

How do I pay the VATs and duties on my purchase?

Shipping FAQs

Is this product MFi Certified?

Can I charge my devices with a case or cover on?

How much power does HiRise 3 Deluxe need to charge my devices?

Where can I buy HiRise 3 Deluxe outside of the USA?

Is HiRise 3 Deluxe compatible with StandBy mode in iOS17?

Will there be any indication when it is charging and not?

Will this be compatible with iPhone 15 Pro or have issues because of the camera frame?

What will the charging speeds be?

HiRise 3 Deluxe

StayGo Has No Power

Quick Troubleshooting - StayGo

StayGo and Ventura 2K v 4K HDMI

StayGo FAQs

StayGo

Is Forté compatible with my phone?

Assembling Forté

Forté for iPhone

HiRise 3 FAQs

HiRise 3 Wireless Charging Stand

PowerPic FAQs

PowerPic mod Wireless Charger

Where will PlugBug Duo work?

Does PlugBug Duo work with the MacBook extension cable?

Does each USB port provide 2.1A charging or is this the total power supplies?

PlugBug Duo

Is ButterFly product MFi Certified?

Is Butterfly compatible with StandBy mode in iOS17?

Can ButterFly charge AirPods?

Can I use my own USB-C charger with ButterFly?

ButterFly 2-in-1 MagSafe Charger

Hubs & Chargers

Owner's Manual

Are BookArc inserts available separately from the stand?

Can I use a PC in BookArc?

Is there a front & back to BookArc? If so, how do I install the insert in the stand?

Can I use it if I have a shell on my MacBook?

I have an original BookArc. Are replacement inserts available?

BookArc

HoverBar Duo Installation Guide

HoverBar Duo FAQs

HoverBar Duo

Is BackPack compatible with all Studio Displays?

BackPack for iMac & Studio Display

Can I use HoverBar Tower with my iPhone?

Is HoverBar Tower stable enough for a 12.9-inch iPad Pro?

Can I make the Tower shorter?

HoverBar Tower

How to install TimePorter?

How many command strips are included in the box?

How to remove a 3M strip?

TimePorter

Stands and Shelves

My BookBook arrived with scratches, scuffs, and spots on the leather. Is this normal?

Is there a keyboard that fits in the pocket in the front cover?

Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook?

Can I carry my Apple Pencil in BookBook Case for iPad?

Why does the leather of my new BookBook look and feel different than my previous BookBook?

BookBook Case for iPad Device Compatibility

BookBook Case for iPad

What kind of leather is used?

Can I store my iPhone in the mesh pocket?

Will my PlugBug World fit?

Can I fit my iPad inside?

Will my MacBook power adapter fit?

BookBook CaddySack

BookBook for iPad 9/Air 3 Device Compatibility

BookBook for iPad 9/Air 3

Cases and Covers

Pairing AirFly SE with AirPods

Pairing AirFly PRO with AirPods in TX Mode

Pairing AirFly PRO with AirPods in RX Mode

Pairing AirFly Duo with second set of headsets/earbuds

AirFly SE Bose Quickstart Guide

AirFly Pro Bose Quickstart Guide

Pairing AirFly with Samsung earbuds

AirFly Not Transmitting Audio

Resetting AirFly

Audio in one side only

AirFly for Telephony

AirFly with Hearing Aids

AirFly Latency

Controlling Volume with AirFly

What Audio Codecs/Formats are supported?

What do the various lights on the AirFly mean?

What is the Maximum Audio Range on the AirFly?

Will I need an adapter if the airplane has two-prong (or three-prong) audio jacks?