I just placed my order online. May I change the shipping address?
I just placed my order on TwelveSouth.com. May I cancel it?
I placed an order on TwelveSouth.com. How do I return my product for a refund?
How do I make an exchange if I accidentally ordered the wrong product?
Order Changes, Corrections, Cancelations
May I change the address for my order?
May I change the items in my order?
May I cancel my order?
If I refuse the order at the time of del...
How do I know which device I have?
Placing an Order
May I use PayPal for my purchase?
May I use Apple Pay for my purchase?
Purchase order, money order, or check?
Why is my order being declined?
Billing and Refunds
When can I expect my refund to post to m...
I placed one order, but two (or more) ch...
How long will it take for a refund to be...
My credit card has expired. How am I go...
Will my original shipping be refunded if...
Who’s Twelve South
Where to Buy
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