I just placed my order on TwelveSouth.com. When will it ship?
How do I return or exchange a product purchased from TwelveSouth.com?
Can I use Qi (wireless) charging with BookBook for iPhone?
Does Twelve South accept outside or unsolicited product ideas?
BookBook for iPad
BookArc for MacBook
Journal for iPhone
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Placing and Updating Your Order
May I use PayPal to pay for my purchase?
Purchase order, money order or check?
May I change the items in my order?
Pre-Orders & Out of Stock Items
When will my card be charged?
When will my pre-order ship?
What will happen if my card is declined?
May I make changes to my pre-order?
Shipping, Tracking & Delivery
When will my order ship?
What is Free Ground shipping?
When can I expect delivery of my order?
Can I have my order shipped to a PO box?
Returns, Exchanges & Warranty Claims
What is your return policy?
How do I make a return for a refund?
How do I request a warranty replacement?
How do I exchange a product?
Ask Us Anything
Contact us at
Who’s Twelve South
Where to Buy
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