Here at Twelve South, support is verb
I just placed my order on TwelveSouth.com. When will it ship?
How do I return or exchange a product purchased from TwelveSouth.com?
Will you ever make a BookBook for iPad Pro 10.5-inch?
Does Twelve South accept outside or unsolicited product ideas?
Will BookBook for Mac Fit with a shell?
Which SurfacePad fits the 2017 iPad?
Will BackPack damage my display stand?
How does BaseLift attach to my MacBook?
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Placing and Updating Your Order
May I use PayPal to pay for my purchase?
Purchase order, money order or check?
May I change the items in my order?
Pre-Orders & Out of Stock Items
When will my card be charged?
When will my pre-order ship?
What will happen if my card is declined?
May I make changes to my pre-order?
Shipping, Tracking & Delivery
When will my order ship?
What is Free Ground shipping?
When can I expect delivery of my order?
Can I have my order shipped to a PO box?
Returns, Exchanges & Warranty Claims
What is your return policy?
How do I make a return for a refund?
How do I request a warranty replacement?
How do I exchange a product?
Ask Us Anything
Who’s Twelve South
Twelve South Store
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