# twelvesouth > Public Help Center articles for twelvesouth. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [When will my order ship?](https://support.twelvesouth.com/en-US/when-will-my-order-ship-315860.md): Orders submitted before 2 PM U.S. Eastern Time, Monday through Friday (except U.S. Holidays), generally ship the same day. Orders submitted on the weekends, U.S. holidays, and after 2 PM U.S. Eastern Time on business days generally ship the next busi - [Does Twelve South ship orders on the weekends and holidays?](https://support.twelvesouth.com/en-US/does-twelve-south-ship-orders-on-the-weekends-and-holidays-315861.md): No. The Twelve South warehouse is closed on Saturdays and Sundays. We ship until 2 PM Eastern Time (U.S.) Monday - Friday except the holidays listed below:New Year's Day (January 1st)Twelve South's warehouse will also be closed on January 2nd and 3rd - [What are the Shipping Holidays at Twelve South?](https://support.twelvesouth.com/en-US/what-are-the-shipping-holidays-at-twelve-south-315862.md): The Twelve South warehouse is closed for the following holidays:New Year's Day (January 1st). Additionally, Twelve South's warehouse will be closed on January 2nd and 3rd, 2025. Memorial DayIndependence Day (July 4th)Labor DayThanksgiving DayFriday A - [When will I receive my tracking number?](https://support.twelvesouth.com/en-US/when-will-i-receive-my-tracking-number-315863.md): Your tracking number will automatically be emailed shortly after the order is shipped. Orders submitted before 2 PM Eastern Time (U.S.) on business days will generally ship the same day. Orders submitted after 2 PM Eastern Time (U.S.) on business d - [How can I track my order?](https://support.twelvesouth.com/en-US/how-can-i-track-my-order-315864.md): Orders shipped via the Free Economy option are shipped either via FedEx or FedEx Smart Post/USPS. You can track your shipment either by clicking the tracking number in the email we send, or alternately, you can enter your tracking number on www.fede - [When will my order be delivered to an address outside of the U.S.?](https://support.twelvesouth.com/en-US/when-will-my-order-be-delivered-to-an-address-outside-of-the-us-315865.md): Delivery times for orders shipping outside of the U.S. vary from country to country and depend not only on the distance to the destination but also on how long it takes the packages to be cleared and released by Customs in the destination country. H - [Is expedited shipping available?](https://support.twelvesouth.com/en-US/is-expedited-shipping-available-315866.md): Yes! You can make a selection for expedited shipping at the time of checkout. Based on your order value you might have to pay an additional amount.PLEASE NOTE: No matter which shipping method is selected:- No Saturday or Sunday delivery can be gua - [What should I do if package tracking says it was delivered but was not?](https://support.twelvesouth.com/en-US/what-should-i-do-if-package-tracking-says-it-was-delivered-but-was-not-315867.md): In most cases, missing packages show up on their own within one to three business days. This can happen for a variety of reasons (e.g., the delivery driver prematurely marks the package as delivered, or an incorrect recipient brings it by or gives it - [Which carrier is used for Free Economy Shipping?](https://support.twelvesouth.com/en-US/which-carrier-is-used-for-free-economy-shipping-315868.md): Twelve South uses either FedEx for free ground shipping. The selection of the carrier is at the discretion of Twelve South and is determined by the weight of the package, delivery address, and daily carrier rates. Please note that FedEx SmartPost pa - [What if my 2nd Day or Next Day Air shipment arrives late?](https://support.twelvesouth.com/en-US/what-if-my-2nd-day-or-next-day-air-shipment-arrives-late-315870.md): Expedited (2nd Day and Next Day Air) orders placed prior to 2 PM Eastern Time on business days will ship the same day, and those placed after 2 PM on business days, on weekends, and on holidays will ship the following business day. If Next Day Air i - [May I change the delivery address for my package?](https://support.twelvesouth.com/en-US/may-i-change-the-delivery-address-for-my-package-315871.md): Customers have 30 minutes after placing an order to edit, update, or cancel the order. After this time, Twelve South will not be able to correct or change the delivery address for an order. For orders shipping outside of the U.S., please track your p - [Will my order be reshipped if the carrier returned it to Twelve South?](https://support.twelvesouth.com/en-US/will-my-order-be-reshipped-if-the-carrier-returned-it-to-twelve-south-315872.md): No. Orders returned by the carrier as undeliverable will be canceled and a refund in the amount of the product will be issued to the credit card used to make the purchase. Please feel free to re-submit your order at your convenience.Please note: S - [Are the import fees (VATs, duties, and brokerage fees) included in the shipping fee?](https://support.twelvesouth.com/en-US/are-the-import-fees-(vats-duties-and-brokerage-fees)-included-in-the-shipping-fee-315874.md): In the case of orders shipping outside the US, the cost of shipping is paid when the order is submitted, however, the customer is responsible for paying the import fees - including duties, VATs, and brokerage fees - charged by Customs in the destinat - [How do I pay the VATs and duties on my purchase?](https://support.twelvesouth.com/en-US/how-do-i-pay-the-vats-and-duties-on-my-purchase-315875.md): Except for the UK, items being shipped outside the United States will be subject to customary import fees (including duties, VATs, tariffs, and brokerage fees) imposed by the country into which the product is being imported and the carrier (DHL or Fe - [Holiday Shipping and Returns Policy](https://support.twelvesouth.com/en-US/holiday-shipping-and-returns-policy-3385843.md): Holiday Shipping and Returns Policy. To ensure gifts arrive on time for the holidays, please note the following order deadlines for Free and Economy Shipping (optional priority shipping can be purchased for any order). We also offer an extended holid - [AirFly Battery Care 🔋](https://support.twelvesouth.com/en-US/airfly-battery-care-2085539.md): AirFly is built for travel, which means it often spends time tucked away between flights or trips. Like many lithium-ion batteries, the one in AirFly can gradually lose capacity if it isn’t used regularly. But the good news? A little routine maintena - [What is the difference between AirFly models?](https://support.twelvesouth.com/en-US/what-is-the-difference-between-airfly-models-2120099.md) - [Resetting AirFly 🔁](https://support.twelvesouth.com/en-US/resetting-airfly-288260.md): Reset the AirFly Pro: Turn the AirFly on and hold down the button on the side for 4 seconds. Make sure the AirFly Pro is not connected to power, and make sure it’s in TX mode. You’ll know it’s been successfully reset when the AirFly Pro begins blink - [Troubleshooting AirFly connectivity issues 🛜](https://support.twelvesouth.com/en-US/troubleshooting-airfly-connectivity-issues-%F0%9F%9B%9C-897657.md): Tried this and it isn't working? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a message and we'll get back to you ASAP. 😎 - [Is the AirFly compatible with non-Apple Bluetooth earbuds? 🍊](https://support.twelvesouth.com/en-US/is-the-airfly-compatible-with-non-apple-bluetooth-earbuds-897659.md): Yes, AirFly is compatible with all Bluetooth headphones, not just Apple AirPods. However:. All models work with a range of Bluetooth devices, providing a versatile connection solution. Still have questions? Don't worry - real people in a real office - [AirFly with Hearing Aids 👂](https://support.twelvesouth.com/en-US/airfly-with-hearing-aids-288258.md): If your hearing aids support standard Bluetooth (not Bluetooth Low Energy/BLE) and can enter pairing mode without using a smartphone app, they may be able to connect to AirFly. That said, because hearing aid technology can vary quite a bit between br - [Pairing Second Headset 🎧](https://support.twelvesouth.com/en-US/pairing-second-headset-288253.md): If you are having issues with pairing a second set of headsets with AirFly, it could be that the memory for Bluetooth devices may be full on one set of headphones. Headphones don’t have a lot of memory - typically just enough to remember 2-8 Bluetoot - [AirFly Latency 🐢](https://support.twelvesouth.com/en-US/airfly-latency-288259.md): If this is the case, try these steps to troubleshoot:. Lower the Output Volume: Reduce the volume on the source device to decrease the signal strength being sent through the 3.5mm jack. This can help mitigate latency issues. Check Source Device Setti - [Controlling Volume with AirFly 🔊](https://support.twelvesouth.com/en-US/controlling-volume-with-airfly-310576.md): AirFly SE and Pro 2:. Press the Volume Buttons up or down. To mute AirFly SE and Pro, double-click the Volume Down button. The light will blink amber continuously to let you know the Volume is muted. Double-click Volume Down again to unmute and retur - [Can I use AirFly for calls, chatting, and microphones? 📞](https://support.twelvesouth.com/en-US/can-i-use-airfly-for-calls-chatting-and-microphones-288257.md): No, AirFly devices cannot be used for two-way communication. AirFly allows you to wirelessly transmit audio from any device with a 3.5mm headphone jack to your Bluetooth headphones or AirPods. However, it does not support audio input, meaning it cann - [What Audio Codecs/Formats are supported? 👩‍💻](https://support.twelvesouth.com/en-US/what-audio-codecsformats-are-supported-317555.md): AptX Low Latency (AptX-LL), aptX and SBC are supported by AirFly. Still have questions? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a message and we'll get back to you ASAP. 😎 - [What do the various lights on the AirFly mean? 💡](https://support.twelvesouth.com/en-US/what-do-the-various-lights-on-the-airfly-mean-317556.md): Flashes white twice – AirFly has been powered on. Flashing white and amber – AirFly is in pairing mode and waiting for the headphones to pair up with it. Flashing white twice every 5 seconds - AirFly is in Unconnected stand-by mode. This means AirFly - [What is the maximum range of the AirFly? 📡](https://support.twelvesouth.com/en-US/what-is-the-maximum-range-of-the-airfly-317557.md): AirFly uses Bluetooth 5.0 or higher, so the range is up to 10 meters (33 feet). Please note, however, that the range depends on a number of outside factors, including the sensitivity of the receiver or physical obstacles in the transmission path. Tri - [Will I need an adapter if the airplane has two-prong (or three-prong) audio jacks? 🛩️](https://support.twelvesouth.com/en-US/will-i-need-an-adapter-if-the-airplane-has-two-prong-(or-three-prong)-audio-jacks-355453.md): If the airplane you're on has two-prong audio jacks, we recommend the Twelve South Deluxe International Airline Headphone Adapter for use with your AirFly. This adapter has two prongs that plug into the airplane’s in-flight entertainment system, and - [AirFly Pro vs. AirFly SE Comparison 💁🏼‍♀️](https://support.twelvesouth.com/en-US/airfly-pro-vs-airfly-se-comparison-1198700.md): Learn the key differences between AirFly Pro and AirFly SE by Twelve South. - [Pairing AirFly with Samsung earbuds 🎧](https://support.twelvesouth.com/en-US/pairing-airfly-with-samsung-earbuds-403784.md): AirFly takes a few seconds to pair with the Samsung earbuds. Please see below the steps to pair AirFly with your earbuds.1. Ensure with 100% certainty that earbuds are not connected to any other device. It can be very useful to turn off Bluetooth on - [How do I turn on AirFly Pro 2?](https://support.twelvesouth.com/en-US/how-do-i-turn-on-airfly-pro-2-1215455.md): To turn on AirFly Pro 2: - [How do I pair my Bluetooth wireless headphones with AirFly Pro 2?](https://support.twelvesouth.com/en-US/how-do-i-pair-my-bluetooth-wireless-headphones-with-airfly-pro-2-1215458.md): AirFly Pro 2 enters pairing mode automatically when first turned on (PAIR 1 light blinks amber and white). If it doesn’t:. AirFly will begin searching and pair automatically once it detects your headphones (like AirPods). Troubleshooting tip:If pairi - [How to connect two sets of headphones for shared listening?](https://support.twelvesouth.com/en-US/how-to-connect-two-sets-of-headphones-for-shared-listening-1215459.md): To connect two sets of headphones for shared listening: - [How do I switch between transmitting (TX) and receiving (RX) audio modes?](https://support.twelvesouth.com/en-US/how-do-i-switch-between-transmitting-(tx)-and-receiving-(rx)-audio-modes-1215461.md): To switch AirFly between transmitting (TX) and receiving (RX) audio modes, use the TX/RX toggle button on the side of the device. - [What’s the battery life, and how long does it take to fully charge?](https://support.twelvesouth.com/en-US/what%E2%80%99s-the-battery-life-and-how-long-does-it-take-to-fully-charge-1215463.md): AirFly Pro 2 Battery Life is 25+ hours - [How long does it take to fully charge AirFly Pro 2?](https://support.twelvesouth.com/en-US/how-long-does-it-take-to-fully-charge-airfly-pro-2-1215464.md): AirFly Pro 2 fully charges within 2 hours. - [How to mute and unmute AirFly Pro 2?](https://support.twelvesouth.com/en-US/how-to-mute-and-unmute-airfly-pro-2-1215466.md): Double-click the “-” button to mute and unmute AirFly Pro 2. - [Do I have to re-pair my headphones every time?](https://support.twelvesouth.com/en-US/do-i-have-to-re-pair-my-headphones-every-time-1215468.md): No. Once paired, AirFly Pro 2 will automatically reconnect to the last two devices it was connected to. - [Why doesn’t my two-prong airline adapter fit into the AirFly Pro 2?](https://support.twelvesouth.com/en-US/why-doesn%E2%80%99t-my-two-prong-airline-adapter-fit-into-the-airfly-pro-2-1298676.md): If your two-prong airline adapter feels like it doesn’t fit properly, it’s likely because the connection isn’t fully seated yet. The headphone jack on AirFly Pro 2 is designed to be a snug fit—please press AirFly firmly into the adapter until you hea - [How do I pair my AirPods (4th generation) with AirFly Pro 2? There's no pairing button on the case.](https://support.twelvesouth.com/en-US/how-do-i-pair-my-airpods-(4th-generation)-with-airfly-pro-2-theres-no-pairing-button-on-the-case-1298799.md): Tried this and it isn't working? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a message and we'll get back to you ASAP. 😎 - [Which Bluetooth audio codecs are supported by AirFly Pro and Pro 2?](https://support.twelvesouth.com/en-US/q-which-bluetooth-audio-codecs-are-supported-by-airfly-pro-and-pro-2-1757406.md): AirFly Pro supports the following Bluetooth audio codecs:. AirFly Pro 2 supports the following Bluetooth audio codecs:. This means you'll get high-quality audio streaming and minimal latency depending on the capabilities of your connected headphones - [How to Pair AirFly Pro with Bose Headphones or Earbuds](https://support.twelvesouth.com/en-US/how-to-pair-airfly-pro-with-bose-headphones-or-earbuds-403767.md): This guide shows you how to pair AirFly Pro with Bose brand headphones and earbuds. - [How to Pair AirFly Pro for the First Time](https://support.twelvesouth.com/en-US/how-to-pair-airfly-pro-for-the-first-time-1198665.md): Welcome to AirFly Pro! Follow this short video guide to pair it for the very first time. - [How to Reset AirFly Pro](https://support.twelvesouth.com/en-US/how-to-reset-airfly-pro-1198685.md): Learn how to reset your AirFly Pro in seconds, so you can pair it with your headphones in a flash! - [Pairing AirFly SE with AirPods & Headpones](https://support.twelvesouth.com/en-US/pairing-airfly-se-with-airpods-and-headpones-403770.md): Tried this and it isn't working? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a message and we'll get back to you ASAP. 😎 - [AirFly SE Bose Quickstart Guide](https://support.twelvesouth.com/en-US/airfly-se-bose-quickstart-guide-403765.md): Pairing AirFly with Bose Earbuds. Pairing AirFly with Bose Headphones. Tried this and it isn't working? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a message and we'll get back to you ASAP. 😎 - [Pairing AirFly Duo with second set of headsets/earbuds](https://support.twelvesouth.com/en-US/pairing-airfly-duo-with-second-set-of-headsetsearbuds-288251.md): Once the first set is paired, try plugging AirFly Duo into a 3.5 mm headphone jack, and start playing audio. Then try pairing the second pair of headphones. Then you will see the light flash amber and white which indicates AirFly is ready to pair wit - [What is the Twelve South x Alpaka Micro Tote, and who makes it?](https://support.twelvesouth.com/en-US/what-is-the-twelve-south-x-alpaka-micro-tote-and-who-makes-it-6096749.md): The Micro Tote is a limited-edition mini carry accessory co-designed by Twelve South and Alpaka. Twelve South is known for premium tech accessories, and Alpaka specializes in minimalist, durable everyday carry gear built with technical fabrics. Toget - [What fits inside the Twelve South x Alpaka Micro Tote?](https://support.twelvesouth.com/en-US/what-fits-inside-the-twelve-south-x-alpaka-micro-tote-6096758.md): The Micro Tote is designed to fit a Twelve South PowerClip or an AirSnap case inside its single zipper pocket. The bag measures 10.5cm (W) × 8cm (H) × 3.5cm (D), so it's small enough to hold in your palm, sized precisely for one essential item you al - [How do I carry the Alpaka Micro Tote, and does it come with a strap?](https://support.twelvesouth.com/en-US/how-do-i-carry-the-alpaka-micro-tote-and-does-it-come-with-a-strap-6096772.md): Yes, The Micro Tote includes two carry options:. Both options are built into the bag design and do not require additional accessories. - [What material is the Twelve South x Alpaka Micro Tote made from?](https://support.twelvesouth.com/en-US/what-material-is-the-twelve-south-x-alpaka-micro-tote-made-from-6096774.md): The Micro Tote exterior uses X-PAC® technical fabric, a high-performance material favored in outdoor and ultralight carry gear for its durability and weather resistance. The specific X-PAC variant varies by colorway:. The interior lining is Axoflux X - [Is the Twelve South x Alpaka Micro Tote a limited release? Will it be restocked?](https://support.twelvesouth.com/en-US/is-the-twelve-south-x-alpaka-micro-tote-a-limited-release-will-it-be-restocked-6096776.md): Yes, the Micro Tote is a limited-edition collaboration between Twelve South and Alpaka, available in 5 colors. Limited-edition collab products are not guaranteed to restock once sold out. If you're considering a purchase, we recommend not waiting. - [What are the Twelve South Apple Watch bands made from?](https://support.twelvesouth.com/en-US/what-are-the-twelve-south-apple-watch-bands-made-from-2423329.md): Our watch bands crafted from premium liquid silicone for a silky-smooth feel, with tonal hardware details for a refined finish. - [Do they fit all wrist sizes?](https://support.twelvesouth.com/en-US/do-they-fit-all-wrist-sizes-2423332.md): Yes. The bands feature inclusive sizing with multiple adjustment holes, making them one-size-fits-most. - [Which Apple Watch sizes are supported?](https://support.twelvesouth.com/en-US/which-apple-watch-sizes-are-supported-2423335.md): All Apple Watch sizes are supported. Twelve South bands come in two size ranges. Choose based on your Apple Watch case size (engraved on the back of your watch, or in the Watch app under Settings → General → About → Case Size):. Small: 38 mm, 40 mm, - [Are the bands comfortable for all-day wear?](https://support.twelvesouth.com/en-US/are-the-bands-comfortable-for-all-day-wear-2423337.md): Yes. Lightweight, flexible silicone bands mold comfortably to your wrist, and the scratch-resistant hardware is designed to last. - [Are the bands easy to clean?](https://support.twelvesouth.com/en-US/are-the-bands-easy-to-clean-2423339.md): Absolutely. The liquid silicone material wipes clean in seconds, keeping your band fresh. - [Do the bands match other Twelve South products?](https://support.twelvesouth.com/en-US/do-the-bands-match-other-twelve-south-products-2423342.md): Yes. The bands are color-matched to Twelve South’s iPhone 17 cases for a perfectly coordinated look. - [What makes the bands look unique?](https://support.twelvesouth.com/en-US/what-makes-the-bands-look-unique-2423343.md): Subtle two-tone band notches add a signature design detail while tonal coated hardware provides a premium finish. - [Where can I buy Twelve South's Apple Watch bands?](https://support.twelvesouth.com/en-US/where-can-i-buy-twelve-souths-apple-watch-bands-2423344.md): Exclusively at twelvesouth.com. - [Which computers is BackPack compatible with?](https://support.twelvesouth.com/en-US/is-backpack-compatible-with-all-studio-displays-317553.md): BackPack works with all 24 inch M1 iMac models and the Apple Studio Display with the tilt adjustable stand, and installs without tools. Please note that BackPack is only compatible with the tilt adjustable stand. It is not compatible with the tilt an - [Are BookArc inserts available separately from the stand?](https://support.twelvesouth.com/en-US/are-bookarc-inserts-available-separately-from-the-stand-291261.md): Yes! The following replacement inserts are available for the current version of BookArc for MacBook: Insert B adds compatibility for the following devices to the current BookArc (2015 and later):. Insert C adds compatibility for the following devices - [Can I use a PC in BookArc for MacBook?](https://support.twelvesouth.com/en-US/can-i-use-a-pc-in-bookarc-for-macbook-291353.md): Possibly. We don't test our products with devices other than the Apple devices for which they're designed. However, it's possible you may be able to use BookArc with a PC if it is not thicker than 0.71 inches. All inserts can be purchased here and ar - [Is there a front & back to BookArc for MacBook? If so, how do I install the insert in the stand?](https://support.twelvesouth.com/en-US/is-there-a-front-and-back-to-bookarc-for-macbook-if-so-how-do-i-install-the-insert-in-the-stand-317542.md): Yes, there is a front and back to BookArc. To ensure the very best fit with your MacBook, follow the guide below to properly install a BookArc Insert:. Tried this and it isn't working? Don't worry - real people in a real office in Charleston, SC are - [Can I use BookArc if I have a case on my MacBook?](https://support.twelvesouth.com/en-US/can-i-use-bookarc-if-i-have-a-case-on-my-macbook-317545.md): Probably not. However, you might be able to use the insert for one of the thicker MacBooks, depending on how thick your shell is. All inserts can be purchased here and are designed for devices with the following thicknesses:. PLEASE NOTE: If your Mac - [Is there a keyboard that fits in the pocket in the front cover?](https://support.twelvesouth.com/en-US/is-there-a-keyboard-that-fits-in-the-pocket-in-the-front-cover-317561.md): Yes, we recommend the Logitech Keys-To-Go. - [Does Twelve South have recommendations for cleaning or conditioning the leather of my BookBook?](https://support.twelvesouth.com/en-US/does-twelve-south-have-recommendations-for-cleaning-or-conditioning-the-leather-of-my-bookbook-317562.md): Although some customers do like to use products to clean or condition the leather, we don't 'recommend' it because we increasingly like our own BookBooks as they become more scratched and stained. We feel they look more authentically distressed and v - [Why does the leather of my new BookBook look and feel different than my previous BookBook?](https://support.twelvesouth.com/en-US/why-does-the-leather-of-my-new-bookbook-look-and-feel-different-than-my-previous-bookbook-317563.md): The difference in the feel and appearance between a new and used BookBook is normal and is not indicative of a different quality of leather. Leather is a natural product and as such, will have variations. Additionally, most new BookBooks will arriv - [What kind of leather is used?](https://support.twelvesouth.com/en-US/what-kind-of-leather-is-used-323024.md): CaddySack is made of cow leather. There are no pig products in any of the Twelve South cases. - [Can I store my iPhone in the mesh pocket?](https://support.twelvesouth.com/en-US/can-i-store-my-iphone-in-the-mesh-pocket-323026.md): No, the small mesh pocket is not large enough for an iPhone. - [Will my PlugBug World fit?](https://support.twelvesouth.com/en-US/will-my-plugbug-world-fit-323027.md): Yes, PlugBug World fits.Please note: the UK adapter plug will need to be removed from the body of the PlugBug and stored in CaddySack separately. - [Can I fit my iPad inside?](https://support.twelvesouth.com/en-US/can-i-fit-my-ipad-inside-323028.md): No, the CaddySack is not large enough to fit an iPad inside. This is true even of the iPad Mini. - [Will my MacBook power adapter fit?](https://support.twelvesouth.com/en-US/will-my-macbook-power-adapter-fit-323033.md): Yes, even the 85W Apple power adapter will fit in CaddySack. - [What is BookBook for iPhone 17?](https://support.twelvesouth.com/en-US/what-is-bookbook-for-iphone-17-2527139.md): BookBook is our iconic wallet-folio case that disguises your iPhone 17 as a vintage hardcover book. Handcrafted from premium leather, it protects your phone while also keeping your everyday essentials—cards, ID, and more—beautifully organized. - [Which iPhone models does BookBook for iPhone 17 fit?](https://support.twelvesouth.com/en-US/which-iphone-models-does-bookbook-for-iphone-17-fit-2527140.md): BookBook is available for iPhone 17 Pro and iPhone 17 Pro Max, and is also compatible with iPhone16 Pro and 16 Pro Max. BookBook is not compatible with iPhone 17. - [What colors are available?](https://support.twelvesouth.com/en-US/what-colors-are-available-2527141.md): BookBook for iPhone 17 is currently available in Brown. - [What materials are used in BookBook for iPhone 17?](https://support.twelvesouth.com/en-US/what-materials-are-used-in-bookbook-for-iphone-17-2527142.md): BookBook's exterior is full-grain leather with debossed ridges, foil-stamped details, and painted spine accents to give it the look of a real book. Inside, a soft microfiber lining cushions your phone and cards. - [Why does BookBook for iPhone 17 look like a real book?](https://support.twelvesouth.com/en-US/why-does-bookbook-for-iphone-17-look-like-a-real-book-2527144.md): Every detail is intentional: embossed ridges, foil stamping, and hand-painted red and blue spine panels make BookBook instantly recognizable while blending seamlessly into your shelf or bag. - [Can I charge wirelessly with BookBook?](https://support.twelvesouth.com/en-US/can-i-charge-wirelessly-with-bookbook-2527150.md): Yes. BookBook's removable inner shell is MagSafe-compatible, so you can charge wirelessly or use MagSafe accessories. For the strongest connection, remove the shell from the outer folio first. - [What’s special about the removable shell?](https://support.twelvesouth.com/en-US/what%E2%80%99s-special-about-the-removable-shell-2527196.md): BookBook's magnetic leather-wrapped shell gives you two ways to carry your iPhone. Use it inside the outer folio for full wallet protection, or pop it out when you want a slimmer case. - [How many cards fit inside?](https://support.twelvesouth.com/en-US/how-many-cards-fit-inside-2527206.md): BookBook holds four cards—perfect for licenses, credit cards, or a commuter pass. - [How does BookBook stay closed?](https://support.twelvesouth.com/en-US/how-does-bookbook-stay-closed-2527230.md): A discreet magnetic tab keeps BookBook's outer folio securely shut when not in use. - [Can BookBook fold into a stand?](https://support.twelvesouth.com/en-US/can-bookbook-fold-into-a-stand-2527231.md): Yes. BookBook has dual crease lines on the back that let you fold the folio into sturdy viewing positions. Use the wider crease for landscape mode when streaming or video calling, and the smaller crease for upright portrait viewing. It’s a built-in s - [Does BookBook protect my iPhone?](https://support.twelvesouth.com/en-US/does-bookbook-protect-my-iphone-2527232.md): Yes. BookBook's inner shell shields your iPhone from bumps and drops, while the outer folio cover protects your screen. Precision-machined metal buttons make every press feel solid and responsive. - [What’s included with BookBook?](https://support.twelvesouth.com/en-US/what%E2%80%99s-included-with-bookbook-2527234.md): Every BookBook comes with: - [What is ButterFly?](https://support.twelvesouth.com/en-US/what-is-butterfly-6556720.md): ButterFly is a 2-in-1 MagSafe charger designed for travel. It features a MagSafe charging pad for your iPhone (up to 15W) and a magnetic Apple Watch fast charger (up to 5W), so you can charge both devices simultaneously. It folds to roughly the size - [What devices are compatible with ButterFly?](https://support.twelvesouth.com/en-US/what-devices-are-compatible-with-butterfly-6556729.md): ButterFly is compatible with all MagSafe enabled iPhones, all Apple Watch models including Ultra and SE, AirPods Pro (1st and 2nd gen), and AirPods (3rd gen) and AirPods with a Wireless Charging Case. AirPods Pro (2nd gen) can also charge on the Appl - [Can ButterFly charge AirPods?](https://support.twelvesouth.com/en-US/can-butterfly-charge-airpods-403754.md): Yes!. Twelve South's Butterfly and ButterFly SE can charge your AirPods Wireless Charging Case, too. Just lay your AirPods Case on ButterFly's MagSafe charger to power up your favorite earbuds. AirPods Pro (2nd gen) can also use ButterFly's Apple Wat - [What is the maximum charging speed for ButterFly?](https://support.twelvesouth.com/en-US/what-is-the-maximum-charging-speed-for-butterfly-6556731.md): ButterFly charges MagSafe compatible iPhones at up to 15W and Apple Watch at up to 5W. - [Can I charge my iPhone and Apple Watch at the same time with ButterFly?](https://support.twelvesouth.com/en-US/can-i-charge-my-iphone-and-apple-watch-at-the-same-time-with-butterfly-6556733.md): Yes. ButterFly charges both simultaneously, up to 15W for your iPhone and up to 5W for your Apple Watch. - [Does ButterFly include a power adapter?](https://support.twelvesouth.com/en-US/does-butterfly-include-a-power-adapter-6556736.md): Yes. ButterFly includes a 30W USB-C power adapter with four international plug adapters (North America, Continental Europe, UK/Hong Kong/Singapore, and Australia/New Zealand), a 1m USB-C to USB-C cable, and a travel bag. - [Does ButterFly work internationally?](https://support.twelvesouth.com/en-US/does-butterfly-work-internationally-6556737.md): Yes. ButterFly includes four international plug adapters covering North America, Continental Europe, UK/Hong Kong/Singapore, and Australia/New Zealand. - [Does ButterFly work as a stand?](https://support.twelvesouth.com/en-US/does-butterfly-work-as-a-stand-6556742.md): Yes. ButterFly doubles as a hands-free display stand for iPhone, which supports StandBy Mode. The Apple Watch charger can also be tilted vertically for Nightstand Mode. - [Does ButterFly fold flat for travel?](https://support.twelvesouth.com/en-US/does-butterfly-fold-flat-for-travel-6556746.md): Yes. ButterFly folds to approximately the size of an AirPods Pro case, making it easy to pack. The included travel bag keeps the charger, cable, and adapters together. - [Is Butterfly compatible with StandBy mode in iOS17?](https://support.twelvesouth.com/en-US/is-butterfly-compatible-with-standby-mode-in-ios17-403753.md): Yes. ButterFly chargers are compatible with StandBy mode in iOS 17. ButterFly morphs into a hands-free display stand for iPhone, so you can stream shows, join video chats, and display widgets and information while docked, making it an excellent desk - [Can I use my own USB-C charger with ButterFly?](https://support.twelvesouth.com/en-US/can-i-use-my-own-usb-c-charger-with-butterfly-403756.md): Yes. You can use your own USB-C charger with ButterFly devices, as long as it meets the required power output. ButterFly works with chargers that can deliver at least 30W of power for optimal performance. However, for the fastest charging speeds and - [Is ButterFly product MFi Certified?](https://support.twelvesouth.com/en-US/is-butterfly-product-mfi-certified-403750.md): Yes. Both the Butterfly and Butterfly SE chargers are both MFi certified! The MagSafe charger provides 15W fast charging for iPhone, and the Apple Watch charger supports fast charging for compatible models. Still have a question? Don't worry - real p - [What is ButterFly SE?](https://support.twelvesouth.com/en-US/what-is-butterfly-se-6556250.md): ButterFly SE is a 2-in-1 wireless charger that plugs directly into a wall outlet. It features a Qi2 wireless charging pad for your phone (up to 15W) and a magnetic Apple Watch charger (up to 5W), so you can charge both devices simultaneously without - [What devices are compatible with ButterFly SE?](https://support.twelvesouth.com/en-US/what-devices-are-compatible-with-butterfly-se-6556252.md): ButterFly SE is compatible with any Qi2-enabled iPhone and all Apple Watch models that support magnetic charging. It is also backward compatible with standard Qi devices, which will charge at their supported rate. - [What is the maximum charging speed for ButterFly SE?](https://support.twelvesouth.com/en-US/what-is-the-maximum-charging-speed-for-butterfly-se-6556253.md): ButterFly SE charges Qi2 compatible phones at up to 15W and Apple Watch at up to 5W. Standard Qi devices will charge at their own maximum supported rate. - [Can I charge my iPhone and Apple Watch at the same time with ButterFly SE?](https://support.twelvesouth.com/en-US/can-i-charge-my-iphone-and-apple-watch-at-the-same-time-with-butterfly-se-6556258.md): Yes. ButterFly SE charges both simultaneously, up to 15W for your phone and up to 5W for your Apple Watch. - [Does ButterFly SE require a separate power adapter?](https://support.twelvesouth.com/en-US/does-butterfly-se-require-a-separate-power-adapter-6556260.md): Yes. ButterFly SE requires a USB-C power adapter, which is not included. A braided USB-C to USB-C cable, color matched to the charger, is included in the box. - [Does ButterFly SE work with Android phones?](https://support.twelvesouth.com/en-US/does-butterfly-se-work-with-android-phones-6556262.md): ButterFly SE is compatible with any Qi or Qi2 enabled Android device on the phone charging pad. The Apple Watch charger side is designed for Apple Watch only. - [Is ButterFly SE backward compatible with standard Qi devices?](https://support.twelvesouth.com/en-US/is-butterfly-se-backward-compatible-with-standard-qi-devices-6556265.md): Yes. ButterFly SE is backward compatible with standard Qi devices, which will charge at their own maximum supported rate. - [Does ButterFly SE fold flat for travel?](https://support.twelvesouth.com/en-US/does-butterfly-se-fold-flat-for-travel-6556269.md): Yes. ButterFly SE folds flat for easy packing. The included USB-C cable means there are no loose cables to manage while traveling. - [Does ButterFly SE work as a stand?](https://support.twelvesouth.com/en-US/does-butterfly-se-work-as-a-stand-6556758.md): Yes. ButterFly SE doubles as a hands-free display stand for iPhone, which supports StandBy Mode. The Apple Watch charger can also be tilted vertically for Nightstand Mode. - [Can ButterFly SE charge my AirPods?](https://support.twelvesouth.com/en-US/can-butterfly-se-charge-my-airpods-6556763.md): Yes. Place your AirPods Wireless Charging Case on ButterFly SE's Qi2 pad to charge. AirPods Pro (2nd gen) can also charge on the Apple Watch side, which lets you charge your AirPods Pro and iPhone at the same time. - [What is ButterFly SE 25W?](https://support.twelvesouth.com/en-US/what-is-butterfly-se-25w-6556771.md): ButterFly SE 25W is a foldable 2-in-1 Qi2.2 travel charger that charges your iPhone and Apple Watch simultaneously. It features a Qi2.2 wireless charging pad (up to 25W) and a magnetic Apple Watch charger (up to 5W). A 30W or higher USB-C power adapt - [What devices are compatible with ButterFly SE 25W?](https://support.twelvesouth.com/en-US/what-devices-are-compatible-with-butterfly-se-25w-6556773.md): ButterFly SE 25W is compatible with any Qi2.2 or Qi2 enabled iPhone and all Apple Watch models that support magnetic charging. It is also backward compatible with standard Qi devices, which will charge at their supported rate. - [Does ButterFly SE 25W charge at full 25W with all phones?](https://support.twelvesouth.com/en-US/does-butterfly-se-25w-charge-at-full-25w-with-all-phones-6556796.md): No. The 25W output requires a Qi2.2 compatible device. Qi2 devices charge at up to 15W, and standard Qi devices charge at lower rates. ButterFly SE 25W automatically delivers the fastest speed your device supports. - [What power adapter does ButterFly SE 25W require?](https://support.twelvesouth.com/en-US/what-power-adapter-does-butterfly-se-25w-require-6556797.md): ButterFly SE 25W requires a 30W or higher USB-C power adapter, which is not included. A 5ft (1.5m) braided USB-C to USB-C cable, color matched to the charger, is included in the box. - [Can I charge my iPhone and Apple Watch at the same time with ButterFly SE 25W?](https://support.twelvesouth.com/en-US/can-i-charge-my-iphone-and-apple-watch-at-the-same-time-with-butterfly-se-25w-6556798.md): Yes. ButterFly SE 25W charges both simultaneously. Up to 25W for your iPhone via Qi2.2 and up to 5W for your Apple Watch. - [Does ButterFly SE 25W work with Android phones?](https://support.twelvesouth.com/en-US/does-butterfly-se-25w-work-with-android-phones-6556800.md): ButterFly SE 25W is compatible with any Qi or Qi2 enabled Android device on the phone charging pad. The Apple Watch charger side is designed for Apple Watch only. - [Does ButterFly SE 25W fold flat for travel?](https://support.twelvesouth.com/en-US/does-butterfly-se-25w-fold-flat-for-travel-6556801.md): Yes. ButterFly SE 25W folds flat for easy packing. The included USB-C cable means there are no loose cables to manage while traveling. - [What cable is included with ButterFly SE 25W?](https://support.twelvesouth.com/en-US/what-cable-is-included-with-butterfly-se-25w-6556803.md): ButterFly SE 25W includes a 5ft (1.5m) braided USB-C to USB-C cable, color matched to the charger. - [Does ButterFly SE 25W work as a stand?](https://support.twelvesouth.com/en-US/does-butterfly-se-25w-work-as-a-stand-6556818.md): Yes. ButterFly SE 25W doubles as a hands-free display stand for iPhone, which supports StandBy Mode. The Apple Watch charger can also be tilted vertically for Nightstand Mode. - [Can ButterFly SE charge my AirPods?](https://support.twelvesouth.com/en-US/can-butterfly-se-charge-my-airpods-6556823.md): Yes. Place your AirPods Wireless Charging Case on ButterFly SE 25W's Qi2.2 pad to charge. AirPods Pro (2nd gen) can also charge on the Apple Watch side, which lets you charge your AirPods Pro and iPhone at the same time. - [What is CableStay?](https://support.twelvesouth.com/en-US/what-is-cablestay-5111942.md): CableStay is a USB-C charging cable paired with a weighted cable anchor designed to keep your charging cable right where you left it, on your desk or nightstand, not behind it. It combines practical cable management with premium materials and thought - [What's included in the box with CableStay?](https://support.twelvesouth.com/en-US/whats-included-in-the-box-with-cablestay-5111943.md): Every CableStay includes a 1.5 m (5 ft) woven, silicone-coated USB-C to USB-C cable, a weighted cable anchor, and a user guide with cable care instructions. A compatible 60W (or higher) USB-C charger is required and sold separately. - [How does CableStay work?](https://support.twelvesouth.com/en-US/how-does-cablestay-work-5111976.md): CableStay's included, color-matched and braided cable slides freely through the bottom of the weighted anchor. The anchor's silicone base grips your desk surface, preventing the cable from slipping off the edge, while still allowing natural movement - [Will CableStay scratch my desk?](https://support.twelvesouth.com/en-US/will-cablestay-scratch-my-desk-5111977.md): No. The base of CableStay features a soft silicone surface designed to sit securely on your desk without scratching or marking the surface. - [Can I use CableStay with cables other than the included one?](https://support.twelvesouth.com/en-US/can-i-use-cablestay-with-cables-other-than-the-included-one-5111983.md): Yes. CableStay's anchor can be used to manage other USB cables on your desk, not just the included, color-matched, braided USB-C cable. Multiple cables of varying thicknesses can fit under CableStay. - [What devices is CableStay compatible with?](https://support.twelvesouth.com/en-US/what-devices-is-cablestay-compatible-with-5111986.md): CableStay's USB-C to USB-C cable supports USB Power Delivery and is compatible with any USB-C device, including most phones, tablets, and laptops. - [How fast can CableStay charge my devices?](https://support.twelvesouth.com/en-US/how-fast-can-cablestay-charge-my-devices-5111991.md): CableStay supports up to 60W USB-C Power Delivery — enough to fast-charge iPhone, iPad, and Mac accessories. A compatible 60W (or higher) USB-C charger is required and sold separately. - [How long is CableStay's cable?](https://support.twelvesouth.com/en-US/how-long-is-cablestays-cable-5111993.md): CableStay's included, color-matched and braided cable is 1.5 m (approximately 5 feet) long. - [What materials is CableStay made of?](https://support.twelvesouth.com/en-US/what-materials-is-cablestay-made-of-5111997.md): CableStay's cable features a braided nylon jacket with a silicone coating for a soft, smooth touch and easy cleaning. The connectors have aluminum shells with TPU and PC overmolds at the strain relief points for added durability. The finish is matte - [How durable is CableStay's cable?](https://support.twelvesouth.com/en-US/how-durable-is-cablestays-cable-5112012.md): CableStay is built to hold up to daily use. The braided nylon and silicone construction is designed for long-term flexibility and resistance to wear, and the silicone coating helps prevent discoloration from everyday exposure to sweat and sunlight. - [What are the electrical specs of CableStay's cable?](https://support.twelvesouth.com/en-US/what-are-the-electrical-specs-of-cablestays-cable-5112013.md): CableStay's cable meets USB-C standards and supports full Power Delivery operation, delivering up to 60W for fast, reliable charging across compatible devices. - [Is CableStay certified and safety compliant?](https://support.twelvesouth.com/en-US/is-cablestay-certified-and-safety-compliant-5112017.md): Yes. The USB-C cable is fully UL and CE certified. CableStay is globally compliant and certified, and meets RoHS, WEEE, REACH, and California Proposition 65 requirements. - [Is CableStay travel-friendly?](https://support.twelvesouth.com/en-US/is-cablestay-travel-friendly-5112019.md): Absolutely. CableStay's cable and anchor are compact and lightweight. The cable works great on its own when you're away from your desk. Just pack it and go! - [How do I clean CableStay?](https://support.twelvesouth.com/en-US/how-do-i-clean-cablestay-5112022.md): CableStay's silicone-coated cable and silicone anchor surface can be wiped down with a slightly damp cloth. Avoid harsh solvents or abrasive cleaners. The silicone surface is designed to resist sweat and UV discoloration over time. - [How does CableStay fit into a Twelve South desk setup?](https://support.twelvesouth.com/en-US/how-does-cablestay-fit-into-a-twelve-south-desk-setup-5112030.md): CableStay brings a playful energy to the Twelve South ecosystem with bold colors and tactile textures that stands out against the more refined, understated products in our lineup. Rather than blending in, it's designed to be the fun detail that makes - [What kinds of spaces does CableStay work best in?](https://support.twelvesouth.com/en-US/what-kinds-of-spaces-does-cablestay-work-best-in-5112033.md): CableStay is at home on a desk, nightstand, or any surface where you charge your devices daily. It's especially well-suited for minimal, design-forward setups where cable clutter stands out — and where a small, intentional object can make a real diff - [Is CableStay's packaging recyclable?](https://support.twelvesouth.com/en-US/is-cablestays-packaging-recyclable-5112039.md): Yes. CableStay packaging is 100% recyclable with no mixed plastics. - [How can I adjust the tension on my Curve Flex stand?](https://support.twelvesouth.com/en-US/tension-curve-flex-5895393.md): If your Curve Flex stand begins to feel a bit loose over time, you can easily restore the original firmness. Each of the four joints includes an internal tension screw that is visible on the inside of the hinge. Use the included Allen wrench, or any - [What is Curve Nano?](https://support.twelvesouth.com/en-US/what-is-curve-nano-1859808.md): Curve Nano is a compact, magnetic phone stand that folds flat for travel and tilts smoothly to your ideal viewing angle. It holds your phone securely in portrait or landscape using an integrated magnet array and a grippy silicone ring — perfect for F - [Is Curve Nano compatible with my phone?](https://support.twelvesouth.com/en-US/is-curve-nano-compatible-with-my-phone-1859810.md): Curve Nano works with any phone that supports MagSafe or Qi2, including iPhone 12 and newer. Many non-iPhone models can also be used with third-party accessories that enable MagSafe mounting capabilities. - [Does Curve Nano charge my phone?](https://support.twelvesouth.com/en-US/does-curve-nano-charge-my-phone-1859811.md): Curve Nano is a magnetic stand, not a wireless charger — so it doesn’t charge your phone directly. However, its open design gives you full access to your charging port, making it easy to use with a USB-C cable while your phone is mounted. - [How strong is the magnetic connection?](https://support.twelvesouth.com/en-US/how-strong-is-the-magnetic-connection-1859812.md): Very secure. Curve Nano uses a hidden magnet array designed for a confident, stable hold, even when tapping or swiping. A soft silicone top ring adds grip and prevents slipping or spinning during use. - [Can I use Curve Nano in both portrait and landscape?](https://support.twelvesouth.com/en-US/can-i-use-curve-nano-in-both-portrait-and-landscape-1859813.md): Absolutely. Curve Nano's precision hinge smoothly adjusts for multiple angles, and the magnetic mount holds your phone firmly in either orientation for hands-free flexibility. - [Does Curve Nano fold or collapse for travel?](https://support.twelvesouth.com/en-US/does-curve-nano-fold-or-collapse-for-travel-1859814.md): Yes! Curve Nano folds completely flat and slips into its included travel sleeve. Toss it in your bag or tech pouch without worrying about scratches or snags. - [What’s included in the box?](https://support.twelvesouth.com/en-US/what%E2%80%99s-included-in-the-box-1859815.md): Each Curve Nano includes:. The stand. A curated protective travel case. A quick start guide - [What is Curve Nano made from?](https://support.twelvesouth.com/en-US/what-is-curve-nano-made-from-1859817.md): Curve Nano's body is crafted from lightweight, durable aluminum with a soft-touch finish. The base includes non-slip padding for added stability on smooth or uneven surfaces. - [Is Curve Nano compatible with phone cases?](https://support.twelvesouth.com/en-US/is-curve-nano-compatible-with-phone-cases-1859819.md): Curve Nano is designed to work seamlessly with any MagSafe-compatible or Qi2-ready case. Thin and medium-profile cases generally work best for magnetic alignment and stability. - [What is Curve Mini?](https://support.twelvesouth.com/en-US/what-is-curve-mini-1859823.md): Curve Mini is a compact, fold-flat stand designed to lift your iPad or tablet up to 6 inches for more ergonomic viewing. It's ideal for sketching, video calls, typing with a wireless keyboard, or just propping up your device hands-free. Built from li - [What devices is Curve Mini compatible with?](https://support.twelvesouth.com/en-US/what-devices-is-curve-mini-compatible-with-1859825.md): Curve Mini is designed for use with any iPad, including the iPad Pro, iPad Air, and iPad mini, as well as most tablets or e-readers. As long as your device sits flat on a desktop and fits within the stand’s surface area, Curve Mini will hold it secur - [Can I use Curve Mini in both portrait and landscape?](https://support.twelvesouth.com/en-US/can-i-use-curve-mini-in-both-portrait-and-landscape-1859826.md): Yes. Curve Mini is designed for full flexibility. You can place your device in portrait for video calls or rotate it to landscape for drawing, typing, or streaming content. - [Does Curve Mini charge my iPad or tablet?](https://support.twelvesouth.com/en-US/does-curve-mini-charge-my-ipad-or-tablet-1859827.md): Curve Mini does not include charging components. However, its open sides and elevated design give you easy access to your charging port or a wireless keyboard connection while your device is in use. - [What’s Curve Mini made from?](https://support.twelvesouth.com/en-US/what%E2%80%99s-curve-mini-made-from-1859829.md): Curve Mini is crafted from durable aluminum and reinforced with a weighted base for extra stability. The contact surfaces are lined with soft silicone to protect your device and keep it from slipping during use. - [Does Curve Mini fold or collapse for travel?](https://support.twelvesouth.com/en-US/does-curve-mini-fold-or-collapse-for-travel-1859830.md): Yes! Curve Mini folds completely flat and fits inside the included travel sleeve — so you can safely stow it without worrying about scratches or damage. - [How do I adjust the height or angle?](https://support.twelvesouth.com/en-US/how-do-i-adjust-the-height-or-angle-1859831.md): To adjust Curve Mini, simply unfold the base and raise the top and bottom sections to your desired height, then the support feet flip out to keep your device in place. You can also raise just the top portion to use it as a low-angle drawing stand. - [What's included in the Curve Mini box?](https://support.twelvesouth.com/en-US/whats-included-in-the-box-1859886.md): Curve Mini comes with:. The Curve Mini stand. A curated protective travel sleeve. A quick start guide - [Is Forté compatible with my phone?](https://support.twelvesouth.com/en-US/is-forte-compatible-with-my-phone-291383.md): Forté is compatible with devices with every iPhone since (and including) iPhone 12. It is also compatible with any AirPods or AirPods Pro with a Wireless Charging Case. Still have questions? Don't worry - real people in a real office in Charleston, S - [Assembling Forté](https://support.twelvesouth.com/en-US/assembling-forte-291357.md): Still have questions? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a message and we'll get back to you ASAP. 😎 - [Is this product MFi Certified?](https://support.twelvesouth.com/en-US/is-this-product-mfi-certified-322989.md): Yes, the HiRise 3 Deluxe is MFi-certified (Made for iPhone), meaning it has been rigorously tested and approved by Apple to meet their high-quality standards for accessories that interact with Apple devices. Here’s a breakdown of what this means for - [Can I charge my phone on HiRise 3 Deluxe with a case or cover on?](https://support.twelvesouth.com/en-US/can-i-charge-my-phone-on-hirise-3-deluxe-with-a-case-or-cover-on-322990.md): Yes - with a MagSafe-compatible case. Notably, all Apple-branded cases are equipped with MagSafe compatibility. Many 3rd party cases are MagSafe compatible as well. If you are not sure about your case, it’s best to consult with your case manufacturer - [How much power does HiRise 3 Deluxe need to charge my devices?](https://support.twelvesouth.com/en-US/how-much-power-does-hirise-3-deluxe-need-to-charge-my-devices-322991.md): No BYOP here… HiRise 3 Deluxe includes its own 40W Power Supply with a 1.5m cable and 4 International Plug Adapters (US, UK, EU, and AU). This ensures that HiRise 3 Deluxe has all the power it needs to wirelessly charge all your devices simultaneousl - [Where can I buy HiRise 3 Deluxe outside of the USA?](https://support.twelvesouth.com/en-US/where-can-i-buy-hirise-3-deluxe-outside-of-the-usa-322992.md): The easiest places to purchase HiRise 3 Deluxe internationally are TwelveSouth.EU, TwelveSouth.AU, and the Apple Store (international). Still have questions? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a mes - [Is HiRise 3 Deluxe compatible with StandBy mode in iOS17?](https://support.twelvesouth.com/en-US/is-hirise-3-deluxe-compatible-with-standby-mode-in-ios17-322993.md): Yes - HiRise 3 Deluxe is the *perfect* stand for StandBy mode in iOS17!. It holds your iPhone screen 6 inches above your bedside table, adjusts the angle of your iPhone screen by 35% degrees, and most importantly, holds your iPhone secure so you can - [Will there be any indication when it is charging and not?](https://support.twelvesouth.com/en-US/will-there-be-any-indication-when-it-is-charging-and-not-322994.md): HiRise 3 Deluxe does not have a charging indicator light. We recommend monitoring charging status from each of the device screens - they are the most accurate source. - [Will this be compatible with iPhone 15 Pro or have issues because of the camera frame?](https://support.twelvesouth.com/en-US/will-this-be-compatible-with-iphone-15-pro-or-have-issues-because-of-the-camera-frame-322996.md): Yes. If you're concerned about fit, using a MagSafe-certified case can enhance the experience. The HiRise 3 Deluxe is compatible with the iPhone 15 Pro, and the camera frame should not cause any issues for charging. Here's why:. Still have questions? - [What are charging speeds for HiRise 3 Deluxe?](https://support.twelvesouth.com/en-US/what-are-charging-speeds-for-hirise-3-deluxe-322997.md): If you're considering the HiRise 3 Deluxe for a triple-use setup, rest assured that it delivers the fastest charging speeds possible for iPhone, AirPods Pro, and Apple Watch when used with the correct adapters and cables. HiRise 3 Deluxe charging spe - [HiRise 3 FAQs](https://support.twelvesouth.com/en-US/hirise-3-faqs-292591.md): 1. How fast will HiRise 3 charge all three devices?. HiRise 3 will simultaneously charge your iPhone, AirPods, and Apple Watch to 100% in about 2.5 hours. (Exact charging times will vary slightly based on the iPhone model). 2. Can HiRise 3 charge - [HoverBar Duo Installation Guide](https://support.twelvesouth.com/en-US/hoverbar-duo-installation-guide-292609.md): How to Install HoverBar Duo. Attach iPad Clip. Install Shelf Clamp. Still have questions? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a message and we'll get back to you ASAP. 😎 - [How much does the stand weigh with the clamp and with the base?](https://support.twelvesouth.com/en-US/how-much-does-the-stand-weigh-with-the-clamp-and-with-the-base-292610.md): HoverBar Duo weighs 2.51 pounds when taken out of the box. (3.55 pounds when still inside the box). Still have questions? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a message and we'll get back to you ASAP. - [What is the maximum thickness that the clamp can accommodate?](https://support.twelvesouth.com/en-US/what-is-the-maximum-thickness-that-the-clamp-can-accommodate-978552.md): HoverBar Duo Specs;. iPad Clip Maximum Width: 220mm (8.68 inches)iPad Clip Minimum Height: 127mm (5 inches). Shelf Clamp Maximum Width: 34mm (1.4 inches)Shelf Clamp Minimum Width: 10mm (0.4 inches). Fully extended arm length: 15 inches. Still have qu - [Can I use HoverBar Tower with my iPhone?](https://support.twelvesouth.com/en-US/can-i-use-hoverbar-tower-with-my-iphone-323003.md): Yes, HoverBar Tower can be used with an iPhone. Just clip the iPhone in at the top and bottom of the phone rather than the sides. Still have questions? Don't worry - real people in a real office in Charleston, SC are here to help! Send us a message a - [Is HoverBar Tower stable enough for a 12.9-inch iPad Pro?](https://support.twelvesouth.com/en-US/is-hoverbar-tower-stable-enough-for-a-129-inch-ipad-pro-323004.md): Yes, the HoverBar Tower can be used with the 12.9-inch iPad Pro. Just be sure that the bottom segment of the Articulating Arm is pointed toward the back of the weighted base for maximum stability. - [Can I make the Tower shorter?](https://support.twelvesouth.com/en-US/can-i-make-the-tower-shorter-323005.md): Yes. The HoverBar Tower comes with three 14-inch sections. Just remove one or two of the sections to make the stand shorter. - [What materials are the iPhone 17 cases made from?](https://support.twelvesouth.com/en-US/what-materials-are-the-iphone-17-cases-made-from-2423348.md): Our cases are crafted from premium liquid silicone with a soft microfiber lining. They feel silky-smooth while adding durability and everyday protection. - [Are the cases MagSafe compatible?](https://support.twelvesouth.com/en-US/are-the-cases-magsafe-compatible-2423355.md): Yes. Every case in the iPhone 17 collection works seamlessly with MagSafe chargers and accessories. - [Which iPhone models are supported?](https://support.twelvesouth.com/en-US/which-iphone-models-are-supported-2423392.md): The collection includes cases for iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max. - [Will the cases protect against drops?](https://support.twelvesouth.com/en-US/will-the-cases-protect-against-drops-2423395.md): The case's reinforced edge design and microfiber interior provide reliable impact protection for everyday use. - [Do the cases match other Twelve South products?](https://support.twelvesouth.com/en-US/do-the-cases-match-other-twelve-south-products-2423406.md): Yes. Case colors are coordinated with Twelve South Apple Watch bands and designed to complement our other accessories like Curve Nano and Curve Mini. - [Where can I buy them?](https://support.twelvesouth.com/en-US/where-can-i-buy-them-2423408.md): Exclusively at twelvesouth.com. - [What is Luggage Tag made of?](https://support.twelvesouth.com/en-US/what-is-luggage-tag-made-of-6999839.md): Twelve South’s Luggage Tag is made from sustainable cactus leather with a matte texture, an embossed Twelve South logo, painted sealed edges, and tonal double-seam stitching. The hardware is a zinc alloy buckle. - [What colors does Luggage Tag come in?](https://support.twelvesouth.com/en-US/what-colors-does-luggage-tag-come-in-6999849.md): Luggage Tag comes in Dune, a warm natural off-white, and Black. Both are available globally. - [What fits inside Luggage Tag?](https://support.twelvesouth.com/en-US/what-fits-inside-luggage-tag-6999875.md): Luggage Tag's inner pocket is for the included contact information card, and the back sleeve fits a standard tracking card or an extra card. - [Does Luggage Tag work with tracking devices?](https://support.twelvesouth.com/en-US/does-luggage-tag-work-with-tracking-devices-6999876.md): Yes. Luggage Tag's back sleeve is sized for standard tracking cards. Tracking cards are sold separately. The tracker slides in and out smoothly without feeling loose or overly tight. - [What comes in the box?](https://support.twelvesouth.com/en-US/what-comes-in-the-box-6999877.md): Each Luggage Tag includes the tag itself, a removable contact information card, and a Twelve South brand card insert. It arrives in an elevated drawstring accessory bag and is gift-ready. - [Can Luggage Tag be personalized?](https://support.twelvesouth.com/en-US/can-luggage-tag-be-personalized-6999879.md): Yes. You can add initials or a name on Luggage Tag at checkout on twelvesouth.com. Personalized items cannot be returned or exchanged, so please review your personalization carefully before ordering. - [Will Luggage Tag fit my suitcase handle?](https://support.twelvesouth.com/en-US/will-luggage-tag-fit-my-suitcase-handle-6999880.md): Luggage Tag’s strap loops through standard luggage handles up to 6 cm wide and the metal buckle locks it in place. It's tested to handle real travel stress without deforming or tearing. - [How do I care for my Luggage Tag?](https://support.twelvesouth.com/en-US/how-do-i-care-for-my-luggage-tag-6999881.md): Wipe Luggage Tag down with a soft, slightly damp cloth. Avoid prolonged direct sunlight and harsh chemicals. Store it in the included drawstring bag when you're not traveling. - [What materials are used in Twelve South’s MagFold Wallet Stand?](https://support.twelvesouth.com/en-US/what-materials-are-used-in-twelve-south%E2%80%99s-magfold-wallet-stand-3734666.md): MagFold Wallet Stand is crafted from high-performance silicone — a flexible, stable, and animal-free alternative to traditional leather. It’s abrasion-resistant, tear-resistant, breathable, hypoallergenic, and flame-retardant. This durable material m - [How many cards does the MagFold Wallet Stand hold?](https://support.twelvesouth.com/en-US/how-many-cards-does-the-magfold-wallet-stand-hold-3734677.md): MagFold Wallet Stand securely holds up to three standard-size cards. An internal metal spring mechanism grips each card individually, keeping them firmly in place even if the wallet is turned upside down. - [Can I store cash in the MagFold Wallet Stand?](https://support.twelvesouth.com/en-US/can-i-store-cash-in-the-magfold-wallet-stand-3734699.md): Yes, slim folded bills can fit in MagFold Wallet Stand alongside cards without affecting closure or magnetic strength. - [How secure is MagFold Wallet Stand?](https://support.twelvesouth.com/en-US/how-secure-is-magfold-wallet-stand-3734828.md): Cards are held by a precision metal spring system that provides consistent tension. They require a deliberate pull to remove, preventing accidental slips. While MagFold Wallet Stand does not include RFID blocking, it features a built-in metal plate t - [Does MagFold Wallet Stand support wireless charging?](https://support.twelvesouth.com/en-US/does-magfold-wallet-stand-support-wireless-charging-3734834.md): MagFold Wallet Stand must be detached to use MagSafe or Qi wireless charging. For continuous charging while attached, a wired connection is recommended. - [Does MagFold Wallet Stand have RFID blocking?](https://support.twelvesouth.com/en-US/does-magfold-wallet-stand-have-rfid-blocking-3734835.md): RFID blocking technology is not built into MagFold Wallet Stand. To protect RFID-enabled cards, use a card sleeve made of metal-infused material. - [Is MagFold Wallet Stand compatible with MagSafe accessories and iPhones?](https://support.twelvesouth.com/en-US/is-magfold-wallet-stand-compatible-with-magsafe-accessories-and-iphones-3734836.md): Yes. MagFold Wallet Stand is fully compatible with MagSafe iPhones and MagSafe cases. Its integrated magnets generate more than 900 grams of magnetic force for a secure, reliable connection. - [Can MagFold Wallet Stand function as a phone stand?](https://support.twelvesouth.com/en-US/can-magfold-wallet-stand-function-as-a-phone-stand-3734847.md): Absolutely! MagFold Wallet Stand’s hinged design supports both portrait and landscape orientations, with adjustable angles for watching, browsing, or video calls. - [How durable is the hinge on MagFold Wallet Stand?](https://support.twelvesouth.com/en-US/how-durable-is-the-hinge-on-magfold-wallet-stand-3734849.md): MagFold Wallet Stand’s hinge is engineered for long-term performance, maintaining smooth resistance and stable positioning across repeated adjustments. - [How do I clean MagFold Wallet Stand?](https://support.twelvesouth.com/en-US/how-do-i-clean-magfold-wallet-stand-3734850.md): MagFold Wallet Stand’s silicone leather surface is water- and stain-resistant (level 10). It wipes clean easily and resists damage from oil, coffee, ink, and other common spills. - [How durable is MagFold Wallet Stand?](https://support.twelvesouth.com/en-US/how-durable-is-magfold-wallet-stand-3734851.md): MagFold Wallet Stand’s silicone leather endures over 4,000 Martindale abrasion cycles without cracking or fading. It maintains color even after years of UV exposure and withstands extended humidity, salt spray, and temperature extremes. - [What are MagFold Wallet Stand’s dimensions?](https://support.twelvesouth.com/en-US/what-are-magfold-wallet-stand%E2%80%99s-dimensions-3734852.md): MagFold Wallet Stand measures 9.1 × 7.1 × 0.9 mm, with edges as thin as 0.5 mm — slim enough for daily carry without adding bulk. - [Is the material environmentally friendly?](https://support.twelvesouth.com/en-US/is-the-material-environmentally-friendly-3734854.md): Yes. MagFold Wallet Stand’s silicone leather is odorless, non-allergenic, and produced in a clean, pollution-free process. It’s used in high-end automotive interiors and medical-grade applications. - [Where will PlugBug Duo work?](https://support.twelvesouth.com/en-US/where-will-plugbug-duo-work-329849.md): PlugBug World includes five international snap-on plugs designed to work in over 150 countries around the world including but not limited to the UK, Hong Kong, Singapore, Australia, New Zealand, Continental Europe, North America, and Japan. Please no - [Does PlugBug Duo work with the MacBook extension cable?](https://support.twelvesouth.com/en-US/does-plugbug-duo-work-with-the-macbook-extension-cable-329850.md): Unfortunately, the newest PlugBug Duo will not work with the Apple extension cords that were previously shipped with your MacBook (current MacBooks do not ship with the extension cable). Due to updates in power regulations, our power-connecting pin i - [Does each USB port provide 2.1A charging or is this the total power supplies?](https://support.twelvesouth.com/en-US/does-each-usb-port-provide-21a-charging-or-is-this-the-total-power-supplies-329851.md): PlugBug Duo is a 2.1A (12W) charger, so this is the total power it can provide. If only one device is being charged via USB, use the top port (labeled “2.1”) for the fastest charge of your device. If two devices are being charged simultaneously, the - [How do I replace the Apple AirTag battery in PlugBug?](https://support.twelvesouth.com/en-US/how-do-i-replace-the-apple-airtag-battery-in-plugbug-1963798.md): To replace the Apple AirTag battery in PlugBug with Find My:. 1. Remove the battery cover from the back.2. Use a small screwdriver to remove the safety plate.3. Replace battery.4. Replace safety plate and battery cover. - [What versions of PlugBug with Find My are available?](https://support.twelvesouth.com/en-US/what-versions-of-plugbug-with-find-my-are-available-4373909.md): PlugBug with Find My is available in six versions, all sold separately. US PlugBug with Find My 50W. US PlugBug with Find My 120W. PlugBug Travel with Find My 50W. PlugBug Travel with Find My 120W. EU/UK PlugBug with Find My 50W (only available on t - [What is the difference between US, EU/UK, and Travel versions of PlugBug with Find My?](https://support.twelvesouth.com/en-US/what-is-the-difference-between-us-euuk-and-travel-versions-of-plugbug-with-find-my-4373912.md): US versions have a fixed North American plug designed for outlets in the United States and Canada. EU/UK versions include both adapters for EU and UK. PlugBug Travel with Find My models include a dedicated carrying case for frequent travelers, and in - [Which plug adapters are included with PlugBug Travel with Find My?](https://support.twelvesouth.com/en-US/which-plug-adapters-are-included-with-plugbug-travel-with-find-my-4373914.md): PlugBug Travel with Find My includes interchangeable plug adapters for the following regions. - [What is included in the box with PlugBug Travel with Find My?](https://support.twelvesouth.com/en-US/what-is-included-in-the-box-with-plugbug-travel-with-find-my-4373928.md): PlugBug Travel with Find My includes the charger, 6 interchangeable international plug adapters, and a zippered carrying case with molded compartments. US and EU/UK versions include only the charger and do not include adapters or a carrying case. - [How do I pair PlugBug with Find My to my Apple device?](https://support.twelvesouth.com/en-US/how-do-i-pair-plugbug-with-find-my-to-my-apple-device-4373931.md): First, remove the battery tab, then plug PlugBug into a wall outlet. Open the Find My app on your iPhone or iPad, tap Add Item, and follow the on screen pairing steps. Once paired, PlugBug appears in your Find My items list. - [How do I locate my PlugBug charger using Find My?](https://support.twelvesouth.com/en-US/how-do-i-locate-my-plugbug-charger-using-find-my-4373969.md): Open the Find My app on your iPhone, iPad, or Mac. PlugBug appears on the map with its most recent location. If you are nearby, you can play a sound to help locate it. - [Does PlugBug with Find My support separation alerts?](https://support.twelvesouth.com/en-US/does-plugbug-with-find-my-support-separation-alerts-4374083.md): Yes. Separation alerts can be enabled in the Find My app. If PlugBug is left behind and moves out of Bluetooth range, you will receive a notification. Trusted locations such as home or office can be set to prevent alerts in familiar places. - [How many devices can I charge at the same time with PlugBug with Find My?](https://support.twelvesouth.com/en-US/how-many-devices-can-i-charge-at-the-same-time-with-plugbug-with-find-my-4374200.md): 50W PlugBug models include two USB C ports and are designed to charge two devices at once. 120W PlugBug models include four USB C ports and can charge larger setups such as a MacBook Pro, iPad Pro, and additional accessories simultaneously. - [How does PlugBug manage power across multiple ports?](https://support.twelvesouth.com/en-US/how-does-plugbug-manage-power-across-multiple-ports-4374203.md): PlugBug uses dynamic power allocation. When one device is connected, it can receive the maximum available wattage. When additional devices are connected, power is automatically distributed based on each device’s charging requirements without manual a - [Will PlugBug with Find My fast charge my Apple devices?](https://support.twelvesouth.com/en-US/will-plugbug-with-find-my-fast-charge-my-apple-devices-4374205.md): Yes. PlugBug supports USB C Power Delivery and Programmable Power Supply, enabling fast charging for compatible iPhone, iPad, and MacBook models when used with appropriate USB C cables. - [What is PowerBug 15W?](https://support.twelvesouth.com/en-US/what-is-powerbug-15w-2208274.md): PowerBug 15W is a compact, all-in-one 35W magnetic wireless charger that turns any wall outlet into a Qi2 charging station. It also includes a USB-C port for charging a second device simultaneously. Ideal for home, office, or travel. - [What’s included in the box?](https://support.twelvesouth.com/en-US/what%E2%80%99s-included-in-the-box-2208277.md): PowerBug 15W Magnetic Wireless Charger. Quick Start Guide. User Manual. Note: USB-C charging cables are not included. - [Which devices are compatible with PowerBug 15W?](https://support.twelvesouth.com/en-US/which-devices-are-compatible-with-powerbug-15w-2208282.md): PowerBug 15W supports:. MagSafe iPhones (iPhone 12 and newer). Qi2-enabled smartphones. USB-C devices such as phones, tablets, and earbuds. Check your device’s power requirements to confirm compatibility with PowerBug’s 35W output. - [How do I use PowerBug 15W?](https://support.twelvesouth.com/en-US/how-do-i-use-powerbug-15w-2208286.md): Flip out the stowable prongs and plug PowerBug into a standard wall outlet. Place your Qi2 or MagSafe-compatible phone on the magnetic charging pad to begin charging. To charge a second device, plug it into the USB-C port on the bottom of PowerBug. - [Can PowerBug 15W charge two devices at once?](https://support.twelvesouth.com/en-US/can-powerbug-15w-charge-two-devices-at-once-2208559.md): Yes. PowerBug 15W supports simultaneous charging:. 15W wireless via Qi2. Up to 20W via USB-CTotal output remains 35W when both ports are in use. - [Does PowerBug 15W support Qi2 fast charging?](https://support.twelvesouth.com/en-US/does-powerbug-15w-support-qi2-fast-charging-2208565.md): Yes. PowerBug 15W is designed to deliver up to 15W of Qi2 wireless fast charging, which is the maximum allowed by the Qi2 standard for compatible phones, including MagSafe iPhones. When using the USB-C port, PowerBug can deliver up to 35W total outpu - [Does PowerBug 15W support StandBy Mode on iPhone?](https://support.twelvesouth.com/en-US/does-powerbug-15w-support-standby-mode-on-iphone-2208568.md): Yes. PowerBug 15W's flat magnetic surface and built-in prongs are designed to hold iPhone in the perfect orientation for StandBy Mode when placed horizontally. - [My phone isn’t charging wirelessly. What should I check?](https://support.twelvesouth.com/en-US/my-phone-isn%E2%80%99t-charging-wirelessly-what-should-i-check-2208573.md): Thanks so much for giving PowerBug 15W a try! Follow these steps to solve the most common hiccups:. 📱 Remove the case (just for testing!). Some phone cases can block wireless charging, especially thicker ones, those with metal, or if they aren’t Mag - [Why is my device charging slowly?](https://support.twelvesouth.com/en-US/why-is-my-device-charging-slowly-2208607.md): If your device isn't charging as fast as expected with PowerBug 15W:. Your device may not support 35W charging. Try a certified, high-quality USB-C cable. If charging two devices at once, output is split between wireless (15W) and USB-C (20W) - [Is PowerBug safe to use with all devices?](https://support.twelvesouth.com/en-US/is-powerbug-safe-to-use-with-all-devices-2208619.md): Yes, when used as directed. PowerBug 15W is UL and CSA certified, conforms to all FCC standards, and includes safety protections for temperature, current, and overvoltage. Do not use with extension cords or in wet environments. - [Can I use PowerBug 15W internationally?](https://support.twelvesouth.com/en-US/can-i-use-powerbug-15w-internationally-2208624.md): PowerBug 15W is rated for 100–240V AC but is designed specifically for U.S. wall outlets. International use is not recommended without proper voltage-compatible adapters (not included).Separately, look out for PowerBug EU and UK in the fall of 2025! - [What is PowerBug 25W (Qi2.2)?](https://support.twelvesouth.com/en-US/what-is-powerbug-25w-(qi22)-7105299.md): PowerBug 25W is a compact, all-in-one magnetic wireless charger that turns any wall outlet into a Qi2.2 charging station. It also includes a USB-C port for charging a second device simultaneously. Ideal for home, office, or travel. - [What's included in the box?](https://support.twelvesouth.com/en-US/whats-included-in-the-box-7105301.md): Included in the box:. Note: USB-C charging cables are not included. - [Which devices are compatible with PowerBug 25W?](https://support.twelvesouth.com/en-US/which-devices-are-compatible-with-powerbug-25w-7105306.md): PowerBug 25W supports:. Check your device's power requirements to confirm compatibility with PowerBug 25W’s output. - [How do I use PowerBug 25W?](https://support.twelvesouth.com/en-US/how-do-i-use-powerbug-25w-7105310.md): Plug PowerBug 25W into a standard wall outlet. Place your Qi2.2 or MagSafe-compatible phone on the magnetic charging pad to begin charging. To charge a second device, plug it into the USB-C port on the bottom of PowerBug 25W. - [Can I charge two devices at once with PowerBug 25W?](https://support.twelvesouth.com/en-US/can-i-charge-two-devices-at-once-with-powerbug-25w-7105500.md): Yes. PowerBug 25W supports simultaneous charging: - [Does PowerBug 25W support Qi2.2 fast charging?](https://support.twelvesouth.com/en-US/does-powerbug-25w-support-qi22-fast-charging-7105522.md): Yes. PowerBug 25W is designed to deliver up to 25W of Qi2.2 wireless fast charging for compatible phones, including MagSafe iPhones. When using the USB-C port simultaneously, PowerBug 25W delivers up to 15W wirelessly and up to 20W via USB-C, for a c - [Does PowerBug 25W support StandBy Mode on iPhone?](https://support.twelvesouth.com/en-US/does-powerbug-25w-support-standby-mode-on-iphone-7105530.md): Yes. The flat magnetic surface and built-in prongs are designed to hold iPhone in the perfect orientation for StandBy Mode when placed horizontally. - [My phone isn't charging wirelessly with PowerBug 25W, what should I check?](https://support.twelvesouth.com/en-US/my-phone-isnt-charging-wirelessly-with-powerbug-25w-what-should-i-check-7105545.md): To troubleshoot: - [Why is my device charging slowly with PowerBug 25W?](https://support.twelvesouth.com/en-US/why-is-my-device-charging-slowly-with-powerbug-25w-7105756.md): Your device may not support 25W wireless charging. Ensure the charging cable used is a certified, high-quality USB-C cable. If charging two devices at once, PowerBug 25W's output is split between wireless (up to 25W) and USB-C (up to 20W). - [Is PowerBug 25W safe to use with all devices?](https://support.twelvesouth.com/en-US/is-powerbug-25w-safe-to-use-with-all-devices-7105794.md): Yes, when used as directed. PowerBug 25W is UL and CSA certified, conforms to all FCC standards, and includes safety protections for temperature, current, and overvoltage. Do not use with extension cords or in wet environments. - [How do I return PowerCapsule?](https://support.twelvesouth.com/en-US/how-do-i-return-powercapsule-4879115.md): PowerCapsule contains an integrated lithium ion battery, which is regulated as a Class 9 hazardous material under DOT and USPS shipping guidelines. Because of this, there are specific packaging and labeling requirements that must be followed when ret - [What is PowerCapsule?](https://support.twelvesouth.com/en-US/what-is-powercapsule-4317247.md): PowerCapsule is a magnetic wireless battery pack with Qi2 charging and a USB C port for wired charging. It is designed to deliver fast, efficient power on the go while staying compact and travel friendly. - [How fast does PowerCapsule charge my phone wirelessly?](https://support.twelvesouth.com/en-US/how-fast-does-powercapsule-charge-my-phone-wirelessly-4317506.md): Both PowerCapsule models support Qi2 wireless charging up to 15W. Charging speed may vary based on your phone model, alignment, and battery condition. - [What is the difference between the 5k mAh and 10k mAh versions?](https://support.twelvesouth.com/en-US/what-is-the-difference-between-the-5k-mah-and-10k-mah-versions-4317248.md): Both PowerCapsule models support Qi2 wireless charging up to 15W. The 5k mAh model is optimized for lighter daily carry and quick top ups. The 10k mAh model provides extended battery life and higher wired output for power users. Key differences:. • 5 - [How do I turn PowerCapsule on and off?](https://support.twelvesouth.com/en-US/how-do-i-turn-powercapsule-on-and-off-4317384.md): Press the power button once to turn PowerCapsule on and begin charging. If no device is detected, PowerCapsule automatically turns off after 12 seconds. To manually power it off, double press the power button. - [Can I charge two devices at the same time?](https://support.twelvesouth.com/en-US/can-i-charge-two-devices-at-the-same-time-4317513.md): Yes. PowerCapsule supports simultaneous charging using 1 wireless Qi2 charger plus 1 USB C wired charger. When charging two devices at once, power is shared:. • USB C up to 10W. • Wireless up to 5W. • Combined max output 15W - [How do I know how much battery PowerCapsule has left?](https://support.twelvesouth.com/en-US/how-do-i-know-how-much-battery-powercapsule-has-left-4317514.md): PowerCapsule's white LED indicators show battery level:. • 1 blinking LED: 0 to 25 percent. • 1 solid + 1 blinking: 26 to 50 percent. • 2 solid + 1 blinking: 51 to 75 percent. • 3 solid + 1 blinking: 76 to 99 percent. • 4 solid LEDs: fully charged - [What does the blue LED mean?](https://support.twelvesouth.com/en-US/what-does-the-blue-led-mean-4317515.md): PowerCapsule's blue LED shows charging status:. • Solid blue: wireless charging active. • Blue off: wireless charging inactive. • Blinking blue: foreign object detected. If blinking, remove the device and check for cards, metal, or debris between the - [What material is PowerCapsule made from?](https://support.twelvesouth.com/en-US/what-material-is-powercapsule-made-from-4317516.md): PowerCapsule features a premium synthetic material derived from cactus, paired with a zinc alloy frame and durable polycarbonate housing for a refined, long-lasting finish. - [What devices are compatible with PowerCapsule?](https://support.twelvesouth.com/en-US/what-devices-are-compatible-with-powercapsule-4317517.md): PowerCapsule works with Qi2 compatible smartphones, standard Qi wireless charging devices, and USB C powered devices within supported output limits. Magnetic alignment is optimized for compatible phones to ensure secure placement and efficient chargi - [How do I recharge PowerCapsule?](https://support.twelvesouth.com/en-US/how-do-i-recharge-powercapsule-4366332.md): To charge PowerCapsule, use the included USB C to USB C cable and connect to a compatible power adapter. Input specs:. • 5,000mAh: up to 9V 2.22A. • 10,000mAh: up to 20V 1.5A - [Can I use PowerCapsule with a phone case?](https://support.twelvesouth.com/en-US/can-i-use-powercapsule-with-a-phone-case-4366336.md): Yes. Most thin cases work well with PowerCapsule. As with any magnetic phone device, very thick cases or cases with metal plates may interfere with magnetic alignment or wireless charging. - [Why did PowerCapsule stop charging suddenly?](https://support.twelvesouth.com/en-US/why-did-powercapsule-stop-charging-suddenly-4366339.md): PowerCapsule includes built in safety protections. Charging may stop due to:. • Foreign object detection. • Short circuit protection. • Excessive heat. If all LEDs blink rapidly and shut off, disconnect the device, turn PowerCapsule off, wait 5 secon - [Can I take PowerCapsule on an airplane?](https://support.twelvesouth.com/en-US/can-i-take-powercapsule-on-an-airplane-4366343.md): Yes. Both PowerCapsule models are airline compliant and safe for carry on travel. Always follow airline guidelines for lithium batteries. - [How much does PowerCapsule weigh?](https://support.twelvesouth.com/en-US/how-much-does-powercapsule-weigh-4476360.md): PowerCapsule weights are as follows: - [How do I return PowerClip?](https://support.twelvesouth.com/en-US/how-do-i-return-powerclip-4879123.md): PowerClip contains an integrated lithium ion battery, which is regulated as a Class 9 hazardous material under DOT and USPS shipping guidelines. Because of this, there are specific packaging and labeling requirements that must be followed when return - [How do I recharge PowerClip?](https://support.twelvesouth.com/en-US/how-do-i-recharge-powerclip-5715349.md): Use the built in USB-C 1 Input cable on the left side of PowerClip to connect it to a standard USB-C power source. PowerClip can be charged using a 5V/1A USB C wall adapter, laptop, or USB-C charging hub. A full recharge takes less than 2 hours. Tip: - [Does PowerClip have built-in cables?](https://support.twelvesouth.com/en-US/does-powerclip-have-built-in-cables-5715355.md): Yes. PowerClip includes an integrated USB-C cable for both input and output, so you don’t need to carry extra cables. - [What is PowerClip’s carabiner used for?](https://support.twelvesouth.com/en-US/what-is-powerclip%E2%80%99s-carabiner-used-for-5715358.md): The built-in carabiner lets you clip PowerClip to a bag, backpack, or keychain so it’s always within reach. - [How much does PowerClip weigh?](https://support.twelvesouth.com/en-US/how-much-does-powerclip-weigh-5715362.md): PowerClip is designed to be extremely compact and lightweight at approximately 45 grams, about the size of an AirPods case, making it easy to carry with you every day. - [How do I turn PowerClip on?](https://support.twelvesouth.com/en-US/how-do-i-turn-powerclip-on-5715364.md): Press the button on the front of PowerClip once to activate charging and display the battery level. - [How many devices can PowerClip charge at once?](https://support.twelvesouth.com/en-US/how-many-devices-can-powerclip-charge-at-once-5715386.md): PowerClip can charge up to two devices at one time if using both USB-C charging ports simultaneously. - [How do I turn PowerClip off?](https://support.twelvesouth.com/en-US/how-do-i-turn-powerclip-off-5715388.md): To turn PowerClip off, simply double press the power button on front. - [What do PowerClip’s LED lights mean?](https://support.twelvesouth.com/en-US/what-do-powerclip%E2%80%99s-led-lights-mean-5715570.md) - [What devices can PowerClip charge?](https://support.twelvesouth.com/en-US/what-devices-can-powerclip-charge-5715572.md): PowerClip works with USB-C devices including smartphones, earbuds, and accessories. - [Can PowerClip charge devices while being recharged?](https://support.twelvesouth.com/en-US/can-powerclip-charge-devices-while-being-recharged-5715573.md): Yes. PowerClip supports pass-through charging using its dual USB-C system. - [Is PowerClip safe to use daily?](https://support.twelvesouth.com/en-US/is-powerclip-safe-to-use-daily-5715575.md): Yes. PowerClip includes built-in protections for over-voltage, over-current, over-temperature, and short circuits. - [Is PowerClip water-resistant?](https://support.twelvesouth.com/en-US/is-powerclip-water-resistant-5715576.md): No, PowerClip should not be used in wet or humid environments. - [Is PowerClip safe for air travel?](https://support.twelvesouth.com/en-US/is-powerclip-safe-for-air-travel-5715585.md): Yes. PowerClip complies with UN 38.3 and international transport regulations for lithium-ion batteries. - [What is PowerCord?](https://support.twelvesouth.com/en-US/what-is-powercord-1808278.md): PowerCord is an all-in-one wall charger with a built-in USB-C cable and 30W of power—designed to eliminate the clutter and confusion of separate charging blocks and cables. No more guessing wattage, compatibility, or cable length. Just plug it in and - [What devices can PowerCord charge?](https://support.twelvesouth.com/en-US/what-devices-can-powercord-charge-1808281.md): PowerCord can charge most USB-C powered devices, including phones (like iPhone 15 and newer, or Android phones), tablets, earbuds, speakers, portable gaming devices, and even USB-C rechargeable personal care gear. It can fast-charge iPhones and many - [How much power does PowerCord deliver?](https://support.twelvesouth.com/en-US/how-much-power-does-powercord-deliver-1808287.md): PowerCord delivers 30 watts of charging power, which is enough to fast charge phones and handle most tablets and smaller laptops. For iPhones, this means up to 50% charge in around 30 minutes. It’s perfect for day-to-day charging at home, work, or on - [Does PowerCord work with iPhones?](https://support.twelvesouth.com/en-US/does-powercord-work-with-iphones-1808291.md): Yes! PowerCord works with iPhone 15 and newer, which have USB-C ports. If you have an older iPhone with a Lightning port, you’ll need a separate USB-C to Lightning adapter or cable. But for modern iPhones and most other USB-C devices, PowerCord is pl - [How long is PowerCord's built-in cable?](https://support.twelvesouth.com/en-US/how-long-is-powercords-built-in-cable-1808293.md): PowerCord's built-in USB-C cable comes in 4-foot and 10-foot options. These options are long enough to be useful but short enough to avoid tangles and clutter. No more cords draped across the room! - [Does PowerCord support fast charging?](https://support.twelvesouth.com/en-US/does-powercord-support-fast-charging-1808294.md): Yes! PowerCord supports fast charging for compatible devices, thanks to its USB-C Power Delivery (PD) tech. This means you’ll get quicker charges on supported iPhones, iPads, Androids, and other PD-enabled devices—without needing to swap out cables o - [Can PowerCord's cable be removed or replaced?](https://support.twelvesouth.com/en-US/can-powercords-cable-be-removed-or-replaced-1808296.md): Nope—and that’s the point. PowerCord is designed with a permanently attached cable, so you’ll never grab the wrong one or forget it at home. It’s a compact, all-in-one solution that keeps your tech life simple and streamlined. - [Is PowerCord safe for my devices?](https://support.twelvesouth.com/en-US/is-powercord-safe-for-my-devices-1808297.md): Absolutely. PowerCord includes built-in protection against overcurrent, overheating, and overcharging—so your devices stay safe while charging. It meets all safety standards you’d expect from a trusted Twelve South product. - [Where can I use PowerCord?](https://support.twelvesouth.com/en-US/where-can-i-use-powercord-1808299.md): Use PowerCord anywhere there's a standard wall outlet! It's perfect for home, office, coffee shops, hotel rooms, airports—basically anywhere you need quick, reliable charging with no extra gear to carry. - [What plug types does PowerCord come with?](https://support.twelvesouth.com/en-US/what-plug-types-does-powercord-come-with-1808302.md): PowerCord is available in three regional plug formats: a US version with Type A prongs, a Type C version for the EU, and a UK version that includes a Type G adapter. All configurations are offered in both Slate and Dune colorways, with your choice of - [PowerPic FAQs](https://support.twelvesouth.com/en-US/powerpic-faqs-292608.md): 1. Why does my PowerPic have a blue blinking light when I’m charging my iPhone?. According to our Owner's Manual, this may indicate that the charging pad is detecting a foreign object - https://cdn.shopify.com/s/files/1/0094/1621/2537/files/Twelve_So - [StayGo Has No Power](https://support.twelvesouth.com/en-US/staygo-has-no-power-288811.md): To troubleshoot, first, reset StayGo by unplugging all cables from it for 10 seconds. Then attach it to your laptop and try testing just one device or cable at a time: try using just Ethernet, just reading an SD card, or just attaching a USB-A device - [Quick Troubleshooting - StayGo](https://support.twelvesouth.com/en-US/quick-troubleshooting---staygo-291254.md): My StayGo stopped working. Why won’t my brand-new laptop work with StayGo?. Pass-through power is not working. Is it normal for my StayGo to be warm? - [StayGo and Ventura 2K v 4K HDMI](https://support.twelvesouth.com/en-US/staygo-and-ventura-2k-v-4k-hdmi-291255.md): At this time, MacOS Ventura does not support 4K output HDMI through hubs, including StayGo. We’re exploring a firmware update to work around this new issue but, in the meantime, if you’re able to connect your HDMI directly to your Mac or use Apple’s - [StayGo FAQs](https://support.twelvesouth.com/en-US/staygo-faqs-291256.md): Does StayGo work with Windows, Mac, and Linux?. Can I disable the very bright blinking of the ethernet port?. Can I get Gigabit speeds from ethernet?. Can I use my StayGo with a laptop with only USB-A?. Do I need to plug into a charger to use the Sta - [How to install TimePorter?](https://support.twelvesouth.com/en-US/how-to-install-timeporter-339980.md): How to Install TimePorter - [How many command strips are included in the box?](https://support.twelvesouth.com/en-US/how-many-command-strips-are-included-in-the-box-339985.md): TimePorter includes 1 set of 3M Command Strips. If you need extra strips, we are using the standard 3M Command adhesive strips: indoor/general-purpose foam strips. Size small. - [How to remove a 3M strip?](https://support.twelvesouth.com/en-US/how-to-remove-a-3m-strip-339984.md) - [What is the Valet magnetic frame?](https://support.twelvesouth.com/en-US/what-is-the-valet-magnetic-frame-3842422.md): The Valet magnetic frame is the precision fit frame that surrounds the edge of Valet. Built with a polycarbonate core and finished in leather, it attaches magnetically and gives Valet a refined, finished look while maintaining full MagSafe alignment - [Are the frames removable or interchangeable?](https://support.twelvesouth.com/en-US/are-the-frames-removable-or-interchangeable-3842425.md): Yes! The magnetic frame can be removed and swapped at any time. This makes it easy to change finishes, clean Valet, or replace the frame without impacting functionality. - [What colors are available for Valet Frames?](https://support.twelvesouth.com/en-US/what-colors-are-available-for-valet-frames-3842430.md): Valet frames are available in the original colors of the Valet Tray, in addition to 2 coordinating colors: Brown, Black, Ecru, Taupe - [How does the frame attach to Valet?](https://support.twelvesouth.com/en-US/how-does-the-frame-attach-to-valet-3842437.md): Valet frames use integrated magnets to snap securely into place around the edge of Valet. No tools, no adhesives, and no setup required. Alignment is automatic. - [Will the magnetic frame affect charging performance?](https://support.twelvesouth.com/en-US/will-the-magnetic-frame-affect-charging-performance-3842438.md): Not at all. Valet frames are engineered to work seamlessly with Valet’s MagSafe charging system and does not interfere with power delivery, device alignment, or heat management. - [What materials is the magnetic frame made from?](https://support.twelvesouth.com/en-US/what-materials-is-the-magnetic-frame-made-from-3842439.md): Built with a polycarbonate core and finished in leather, Valet frames offer long lasting durability, a smooth tactile feel, and a cohesive aesthetic. - [Does Valet come with a frame?](https://support.twelvesouth.com/en-US/does-valet-come-with-a-frame-3842440.md): Yes, Valet comes with one color-matching frame. Additional frames and colors are available for purchase separately. - [What is Valet?](https://support.twelvesouth.com/en-US/what-is-valet-2423235.md): Valet is a premium charging tray that combines one Qi2 magnetic charger with one USB-C charging port to create a refined catch-all dish that keeps your everyday essentials organized. - [Is Valet a charger?](https://support.twelvesouth.com/en-US/is-valet-a-charger-2423240.md): Yes. Valet includes one 36W Qi2 charging puck for your iPhone (or another Qi/Magsafe-compatible device), and one 1.5m USB-C to USB-C charging cable and USB-C charging port on the bottom with a versatile cable management system to keep cords hidden. B - [Does Valet charge 2 devices at once?](https://support.twelvesouth.com/en-US/does-valet-charge-2-devices-at-once-2423246.md): Yes. Valet includes one 36W Qi2 charging puck for your iPhone (or another Qi/Magsafe-compatible device), and one 1.5m USB-C to USB-C charging cable and USB-C charging port on the bottom with a versatile cable management system to keep cords hidden. B - [Does Valet charge AirPods?](https://support.twelvesouth.com/en-US/does-valet-charge-airpods-2423253.md): Yes, Valet charges earpods that support MagSafe/Qi wireless charging. Just place the case on the Valet charging puck to charge. - [Does Valet charge Apple Watch?](https://support.twelvesouth.com/en-US/does-valet-charge-apple-watch-2423256.md): Valet does not include an Apple Watch charger. - [Does Valet use magnets to align the phone?](https://support.twelvesouth.com/en-US/does-valet-use-magnets-to-align-the-phone-2423278.md): Yes. Valet's Qi2 charging puck includes magnetic alignment for a secure snap and reliable charging with compatible iPhone models. - [What is Valet made of?](https://support.twelvesouth.com/en-US/what-is-valet-made-of-2423282.md): Valet is made of premium materials, including a Napa leather-wrapped tray and frame and a weighted Zinc alloy base. Valet also includes silicone anti-slip pads and a woven nylon USB-C cable with silicon coating. - [Is the indicator light bright at night?](https://support.twelvesouth.com/en-US/is-the-indicator-light-bright-at-night-2423284.md): No. Valet's indicator uses a soft white (3000K) light pipe that’s discreet for bedside use. The light does not remain on permanently, but will pulse twice when a device begins charging on the Qi2 charging puck. The light will also illuminate for 8 se - [How do I clean Valet?](https://support.twelvesouth.com/en-US/how-do-i-clean-valet-2423292.md): Dust Valet regularly with a dry microfiber cloth. For light spots, unplug Valet, slightly dampen a clean microfiber cloth with distilled water, wipe gently, then dry immediately. Avoid chemicals, alcohol wipes, and oily/waxy conditioners, which can s - [Does Valet come with a power adapter and charging cable?](https://support.twelvesouth.com/en-US/does-valet-come-with-a-power-adapter-and-charging-cable-2423294.md): Valet includes a USB-C cable with a high-quality USB-C power adapter. It does not include an additional USB-C cable for charging output. - [Is the Valet charging puck removable?](https://support.twelvesouth.com/en-US/is-the-valet-charging-puck-removable-2423296.md): No. The charging puck on Valet is fixed and cannot be moved or rotated. - [Where can I buy Valet?](https://support.twelvesouth.com/en-US/where-can-i-buy-valet-2423314.md): You can purchase Valet exclusively at twelvesouth.com. - [How much does Valet weigh, and what are the dimensions?](https://support.twelvesouth.com/en-US/how-much-does-valet-weigh-and-what-are-the-dimensions-2862984.md): Weight:. Valet weighs 1,050 grams. Dimensions and Clearance. Dimensions: 9.75 in x 7.5 in x 1.5 in. Surface Clearance: 6 mm (~.25 in) - [What is your Return and Warranty Exchange policy?](https://support.twelvesouth.com/en-US/what-is-your-return-and-warranty-exchange-policy-973028.md): Each Twelve South product is designed with intention and backed by our commitment to do right by our customers. We stand behind our products and will work to ensure you have the best experience possible. This page outlines Twelve South's warranty cov - [How to start a warranty replacement claim](https://support.twelvesouth.com/en-US/how-to-start-a-warranty-replacement-claim-469486.md): To request a warranty replacement for products purchased through twelvesouth.com or an authorized retailer, please completely fill out and submit the Warranty Replacement Form. You will be asked to provide:. ‼️ IMPORTANT: Purchases made through autho - [How to start a return](https://support.twelvesouth.com/en-US/how-to-start-a-return-973032.md): Placing a return is incredibly easy, and you can do it all by yourself! Start here. All you need is your Twelve South order number (beginning with "4004") and your shipping ZIP code or email. Return Policy. We aim to make returns clear, fair, and str - [How do I get a refund?](https://support.twelvesouth.com/en-US/how-do-i-get-a-refund-973050.md): To request a refund, submit a return. After your item is received and inspected, your refund will be issued to the original payment method within 10 business days.Have more questions? Learn about Twelve South's complete Warranty Exchange and Return - [Do I need to return a defective product to receive a warranty replacement?](https://support.twelvesouth.com/en-US/do-i-need-to-return-a-defective-product-to-receive-a-warranty-replacement-469453.md): No, you do not need to return the defective product to receive a warranty replacement. Once your claim is approved, we will issue a replacement that will be shipped out to you. You will receive an order confirmation email followed by another email wi - [What should I do if I have not received my refund for a returned item?](https://support.twelvesouth.com/en-US/what-should-i-do-if-i-have-not-received-my-refund-for-a-returned-item-897660.md): If it has been more than 10 business days since you shipped a returned item back to us, and you have not received a refund yet, please contact our customer support team at support@twelvesouth.com with the details of your return. Please include the tr - [How can I modify or cancel an order I made a mistake on?](https://support.twelvesouth.com/en-US/how-can-i-modify-or-cancel-an-order-i-made-a-mistake-on-897636.md): At Twelve South, we pride ourselves on ultra-fast shipping, which means it is not possible to cancel or modify orders once they've been submitted. But don't worry —we can absolutely help you process a return! To get started, please click here to answ - [What if the product I am searching for is discontinued or "retired to the vault"?](https://support.twelvesouth.com/en-US/what-if-the-product-i-am-searching-for-is-discontinued-or-%22retired-to-the-vault%22-897639.md): If the product you're looking for is marked as "retired to the vault," that means it's been officially discontinued by Twelve South. But don't worry — we're always working on fresh, exciting ideas! 🎉 Want to be the first to hear when something simil - [How do I apply promo/discount codes?](https://support.twelvesouth.com/en-US/how-do-i-apply-promodiscount-codes-972847.md): To apply a promo or discount code, proceed to checkout and enter your code in the 'Discount code or gift card' field. Click 'Apply' to see your new total before finalizing your order. Only one code can be used per order. - [Where do I get promo codes/discounts and product news?](https://support.twelvesouth.com/en-US/where-do-i-get-promo-codesdiscounts-and-product-news-972938.md): Sign up for TwelveSouth's news and product updates to keep as up-to-date as possible on all we are releasing, and have access to exclusive discounts and deals! - [My promo code isn’t working](https://support.twelvesouth.com/en-US/my-promo-code-isn%E2%80%99t-working-972975.md): Please first ensure that the promo code is not expired. If the promo code is not expired, simply send a screenshot of it along with a brief explanation of the situation to support@twelvesouth.com. - [Forgot to add a promo code (but already purchased)](https://support.twelvesouth.com/en-US/forgot-to-add-a-promo-code-(but-already-purchased)-972987.md): Uh oh! Unfortunately, we are unable to retroactively apply a promo code to an order. To receive your discount, you can return your order and re-order with the promo code. - [How do Shop Pay installments work?](https://support.twelvesouth.com/en-US/how-do-shop-pay-installments-work-972988.md): Shop Pay installments allow you to split your purchase into 4 equal payments, made every two weeks. To use this payment option, simply select Shop Pay at checkout and follow the prompts to set up your installment plan. You'll need to provide some bas - [How do I purchase a gift card?](https://support.twelvesouth.com/en-US/how-do-i-purchase-a-gift-card-973010.md): To purchase a Twelve South gift card, simply head to our website and select the dollar amount from the dropdown menu. Gift cards are electronic, and range from $25 to $300. - [What if an item from my order is damaged or missing?](https://support.twelvesouth.com/en-US/what-if-an-item-from-my-order-is-damaged-or-missing-973016.md): If an item from your order is damaged or missing, please reach out to support@twelvesouth.com as soon as possible. We’ll work with you to resolve the issue by either sending a replacement or issuing a refund, depending on the situation. Be sure to pr - [How do I update the billing information on my order?](https://support.twelvesouth.com/en-US/how-do-i-update-the-billing-information-on-my-order-973017.md): Due to our fast processing times, we’re unable to update billing information once an order has been submitted. However, if you need to make changes, you can request to cancel the current order and place a new one with the correct billing details. To - [Wholesale/Bulk/Custom Orders](https://support.twelvesouth.com/en-US/wholesalebulkcustom-orders-437943.md): Whether you're looking to outfit an entire office or give your team the gift of a workstation upgrade, you’ve come to the right place!. Please send your request directly to sales@twelvesouth.com. - [How do I use a gift card for my purchase?](https://support.twelvesouth.com/en-US/how-do-i-use-a-gift-card-for-my-purchase-973051.md): To use a gift card on your purchase, simply enter the gift card code at checkout. On the payment page, there will be an option to apply a gift card or promo code—just type in the code, and the value will be applied to your order. If your gift card co - [AirFly Pro Manuals](https://support.twelvesouth.com/en-US/airfly-pro-manuals-1009732.md): Explore and download all Twelve South Owner's Manuals for AirFly Pro. - [AirFly Pro 2 Manuals](https://support.twelvesouth.com/en-US/airfly-pro-2-manuals-1226533.md): Access and download all Twelve South user manuals for AirFly Pro 2 devices. - [AirFly SE Manuals](https://support.twelvesouth.com/en-US/airfly-se-manuals-1009734.md): Explore and download all Owner's Manuals for Twelve South AirFly SE. - [Apple Watch Bands and iPhone 17 Cases Product Inserts](https://support.twelvesouth.com/en-US/apple-watch-bands-and-iphone-17-cases-product-inserts-2493709.md): Explore and download all Twelve South product inserts for Apple Watch Bands and iPhone 17 cases. - [BookBook for iPhone 17 Manuals](https://support.twelvesouth.com/en-US/bookbook-for-iphone-17-manuals-2544924.md): Explore and download all Twelve South BookBook for iPhone 17 owner's manuals. - [BackPack Manuals](https://support.twelvesouth.com/en-US/backpack-manuals-2459982.md): Access and download all Twelve South user manuals for BackPack. - [BookArc Manual](https://support.twelvesouth.com/en-US/bookarc-manual-288273.md): Explore and download the Twelve South BookArc owner's manual. - [ButterFly Manuals](https://support.twelvesouth.com/en-US/butterfly-manuals-1003781.md): Explore and download all of Twelve South's ButterFly device manuals. - [ButterFly SE Manuals](https://support.twelvesouth.com/en-US/butterfly-se-manuals-1009736.md): Explore and download all Twelve South owner's manuals for ButterFly SE. - [Curve Mini Manuals](https://support.twelvesouth.com/en-US/curve-mini-manuals-3040596.md): Explore and download all Twelve South Curve Mini owner's manuals. - [HiRise Pro for MacBook Manuals](https://support.twelvesouth.com/en-US/hirise-pro-for-macbook-manuals-1016994.md): Explore and download all owner's manuals for Twelve South HiRise Pro for MacBook. - [HiRise 2 Deluxe Manuals](https://support.twelvesouth.com/en-US/hirise-2-deluxe-manuals-1009814.md): Explore and download Twelve South owner's manuals for HiRise 2 Deluxe. - [HiRise 3 Deluxe Manuals](https://support.twelvesouth.com/en-US/hirise-3-deluxe-manuals-1003783.md): Explore and download all of Twelve South's HiRise device owner's manuals. - [HiRise 3 Deluxe Qi2 Manuals](https://support.twelvesouth.com/en-US/hirise-3-deluxe-qi2-manuals-1093822.md): Explore and download all of Twelve South's HiRise device owner's manuals. - [PlugBug 50 EU/UK Manuals](https://support.twelvesouth.com/en-US/plugbug-50-euuk-manuals-1009832.md): Explore and download all Twelve South owner's manuals for PlugBug 120W for EU & UK. - [PlugBug 120 EU/UK Manuals](https://support.twelvesouth.com/en-US/plugbug-120-euuk-manuals-1009821.md): Explore and download all Twelve South owner's manuals for PlugBug 120W for EU & UK. - [PlugBug 50 US Manuals](https://support.twelvesouth.com/en-US/plugbug-50-us-manuals-2440560.md): Access and download all Twelve South user manuals for PlugBug with Find My (50W US) devices. - [PlugBug 120 US Manuals](https://support.twelvesouth.com/en-US/plugbug-120-us-manuals-2440563.md): Access and download all Twelve South user manuals for PlugBug with Find My (120W US) devices. - [PlugBug 50 Travel Manuals](https://support.twelvesouth.com/en-US/plugbug-50-travel-manuals-1017022.md): Explore and download all Twelve South owner's manuals for PlugBug 50W Travel. - [PlugBug 120 Travel Manuals](https://support.twelvesouth.com/en-US/plugbug-120-travel-manuals-1017015.md): Explore and download all Twelve South owner's manuals for PlugBug 120W Travel. - [PowerBug Manuals](https://support.twelvesouth.com/en-US/powerbug-manuals-2287833.md): Explore and download all Twelve South PowerBug owner's manuals. - [PowerCapsule Manuals](https://support.twelvesouth.com/en-US/powercapsule-manuals-4972425.md): Explore and download all Twelve South PowerCapsule owner's manuals. - [PowerCord Manuals](https://support.twelvesouth.com/en-US/powercord-manuals-1537047.md): Access and download all Twelve South user manuals for PowerCord products. - [StayGo Mini Manuals](https://support.twelvesouth.com/en-US/staygo-mini-manuals-1017028.md): Explore and download Twelve South owner's manuals for all StayGo Mini devices. - [Valet Manuals](https://support.twelvesouth.com/en-US/valet-manuals-2493732.md): Explore and download all Twelve South Valet owner's manuals. - [Declarations of Conformity](https://support.twelvesouth.com/en-US/declarations-of-conformity-1003863.md): Explore and download Declarations of Conformity documents for Twelve South products. - [AirFly PSTI Legislation](https://support.twelvesouth.com/en-US/airfly-psti-legislation-1206629.md)