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AirFly

  • User Manuals
  • Can I use my AirFly for telephone conversations?
  • Can I use AirFly with my television?
  • Does AirFly work with hearing aids?
  • Will I need an adapter if the airplane has two-prong (or three-prong) audio jacks?
  • Does AirFly produce audio lag or "latency"?
  • Will I experience latency or lag when using AirFly with electronic musical equipment?
  • How do I pair AirFly with my non-Apple headphones?
  • My AirFly is paired but it’s not transmitting audio. How do I fix this?
  • What Audio Codecs/Formats are supported?
  • I'm having trouble pairing my AirFly with one or more wireless headphones/earbuds.
  • How do I control the volume?
  • Does AirFly have an automatic shut-off feature?
  • What is the Maximum Audio Range on the AirFly?
  • How does AirFly impact battery drain on my AirPods?
  • Will AirFly work with my brand of headphones or other device?
  • Will I have to re-pair the AirFly to my headphones every time I use it?
  • Will I have to unpair my AirPods from my iPhone to pair them to AirFly?
  • Will I have to re-pair my AirPods to my iPhone after using AirFly?
  • What do the various lights on the AirFly mean?
  • With which headphones and earbuds has AirFly been tested?
  • I'm having an issue with volume when using AirFly Classic with AirPods 2 or AirPods Pro. What can I do?

Contact Us

Due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.

Need a warranty replacement? Please submit your request here.

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Except on the following holidays:

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