Product Support
Product Recycling Instructions
AirFly
- User Manuals
- Can I use my AirFly for telephone conversations?
- Can I use AirFly with my television?
- Does AirFly work with hearing aids?
- Will I need an adapter if the airplane has two-prong (or three-prong) audio jacks?
- Does AirFly produce audio lag or "latency"?
BackPack for 2021 iMac + Apple Studio Display
BackPack for iMac and Apple Displays (original version)
- Owner's Manual
- Does it fit the 2021 24" iMac or Apple Studio Display?
- Can Time Capsule fit on the original BackPack shelf?
- Can I use the original BackPack for holding my MacBook Pro on the back of my iMac/Apple Display?
- Where do the little washers go?
- Can I use multiple BackPacks at once?
BookArc for MacBook
- BookArc Owner's Manual
- Is BookArc compatible with my MacBook?
- Are BookArc inserts available separately from the stand?
- Which version of BookArc do I have?
- Is there a front & back to BookArc? If so, how do I install the insert in the stand?
- Can I use a PC in BookArc?
BookBook Case for iPad
- My BookBook arrived with scratches, scuffs, and spots on the leather. Is this normal?
- Can I use the BookBook Case for iPad if I also have a shell on the iPad?
- I have an Apple Smart Keyboard attached to my iPad. Can I use the BookBook Case?
- Does this fit the 1st and 2nd generation iPad Pro 12.9?
- Is there a keyboard that fits in the pocket in the front cover?
- Can I carry my Apple Pencil in BookBook Case for iPad?
BookBook Cover for iPad + Keyboard
- What devices will fit inside the BookBook Cover for iPad + Keyboard?
- Why does the leather of my new BookBook look and feel different than my previous BookBook?
- Can I use BookBook Cover with the latest Magic Keyboards?
- Does the BookBook Cover have room for the Apple Pencil inside?
- Will the 12.9-inch iPad Pro, gen-1 or gen-2, fit in the BookBook Cover for iPad + Keyboard?
- What kind of leather is used and where is it made?
BookBook for iPad 7, iPad 8, iPad 9 & iPad mini 1-5
- BookBook for iPad 9, iPad Air 3 & iPad mini 5 Owner's Manuals
- How is BookBook different from other cases?
- What can I do if the edges of the iPad sleeve are raised?
- Where is BookBook manufactured?
- Will BookBook automatically turn the iPad off when closed?
- Does Twelve South recommend cleaning or conditioning the leather?
BookBook for iPhone 11, 12, 13, and 14
- Does standard wireless (Qi) charging work with the BookBook shell?
- Can I use the BookBook shell in my car mount?
- Can I purchase just the shell for my iPhone 13 or iPhone 14?
- Is the BookBook for iPhone 12 compatible with the iPhone 13?
- How many cards can I carry in BookBook?
- Is the BookBook for iPhone 12 MagSafe compatible?
BookBook for iPhone 6/6Plus, 7/7Plus, 8/8Plus & X
BookBook for Kindle Paperwhite
BookBook for MacBook
- Will BookBook fit if I have a shell on my MacBook?
- Will BookBook for MacBook fit other laptops?
- How do I determine specifically which MacBook I have?
- My BookBook arrived with scratches, scuffs, and spots. Is this normal?
- What happened to the corner straps that the previous version of BookBook had?
- Will my MacBook Pro overheat when used inside BookBook?
CableSnaps
BookBook CaddySack
Compass
- Compass for iPad Owner's Manual
- Is Compass sturdy enough for iPad?
- Will Compass Pro scratch my iPad or my desk?
- Does the Compass work with all iPads?
- Can I use Compass with my iPad mini?
- Will it pass through Airport Security?
Curve
Curve Flex
Forte for Apple Watch
HiRise for iMac
HiRise for MacBook
HoverBar Duo
HoverBar Tower
MagicBridge
- MagicBridge Owner's Manual
- What is MagicBridge made of?
- Is it hard to remove the keyboard and trackpad?
- Is it compatible with a Bluetooth Wireless Keypad, such as the one made by Belkin?
- Can I access the power buttons and Lightning ports if the Trackpad is on the left?
- Will it slide around on or scratch my desk?
ParcSlope for MacBook and iPad
PlugBug Duo
PlugBug World
- PlugBug World Owner's Manual
- What's in the box?
- Tech Specs
- Will it charge my USB- C devices?
- If I can charge my devices from my MacBook, why would I want a PlugBug?
- Is it compatible with the iPad, iPad mini, iPad Air, and iPad Pro?
TimePorter for Apple Watch
SurfacePad for iPhone 12 and newer
SurfacePad for iPhone 4 through iPhone 11
- Can the SurfacePad wear the oleophobic coating off my iPhone screen?
- How can I clean my SurfacePad?
- Will it protect my screen from a drop?
- Will it leave sticky residue?
- How does it attach to the iPhone?
- Can I remove and then re-install it?