For the quickest response to your request, please fill out and submit the Return & Warranty Request Form here.
The full Twelve South warranty policy can be found here.
*NOTE - If the original item was shipped to an address in the U.S. but the replacement is shipping outside of the U.S., you will be required to pay for the international shipping fees and any VATs, duties, and/or brokerage or administrative fees imposed by Customs and the carrier.