Knowledge Base

  1. Twelve South Support
  2. Returns, Exchanges & Warranty Claims
  3. Twelvesouth.com

Will my original shipping be refunded if I return an item?

  • Last Updated:

Twelve South does not provide a refund or reimburse any shipping or delivery costs associated with the initial delivery or any returns or replacements unless an incorrect item was shipped by our warehouse.

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Due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.

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Twelve South Business Hours

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Except on the following holidays:

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  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
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  • Friday After Thanksgiving
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)
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