-
Product Support
- Product Recycling Instructions
- AirFly
- BackPack for 2021 iMac + Apple Studio Display
-
BackPack for iMac and Apple Displays (original version)
- Owner's Manual
- Does it fit the 2021 24" iMac or Apple Studio Display?
- Can Time Capsule fit on the original BackPack shelf?
- Can I use the original BackPack for holding my MacBook Pro on the back of my iMac/Apple Display?
- Where do the little washers go?
- Can I use multiple BackPacks at once?
- See all 9 articles
- BookArc for MacBook
-
BookBook Case for iPad
- My BookBook arrived with scratches, scuffs, and spots on the leather. Is this normal?
- Can I use the BookBook Case for iPad if I also have a shell on the iPad?
- I have an Apple Smart Keyboard attached to my iPad. Can I use the BookBook Case?
- Does this fit the 1st and 2nd generation iPad Pro 12.9?
- Is there a keyboard that fits in the pocket in the front cover?
- Can I carry my Apple Pencil in BookBook Case for iPad?
- See all 9 articles
-
BookBook Cover for iPad + Keyboard
- What devices will fit inside the BookBook Cover for iPad + Keyboard?
- Why does the leather of my new BookBook look and feel different than my previous BookBook?
- Can I use BookBook Cover with the latest Magic Keyboards?
- Does the BookBook Cover have room for the Apple Pencil inside?
- Will the 12.9-inch iPad Pro, gen-1 or gen-2, fit in the BookBook Cover for iPad + Keyboard?
- What kind of leather is used and where is it made?
- See all 7 articles
-
BookBook for iPad 7, iPad 8, iPad 9 & iPad mini 1-5
- BookBook for iPad 9, iPad Air 3 & iPad mini 5 Owner's Manuals
- How is BookBook different from other cases?
- What can I do if the edges of the iPad sleeve are raised?
- Where is BookBook manufactured?
- Will BookBook automatically turn the iPad off when closed?
- Does Twelve South recommend cleaning or conditioning the leather?
- See all 15 articles
-
BookBook for iPhone 11, 12, 13, and 14
- Does standard wireless (Qi) charging work with the BookBook shell?
- Can I use the BookBook shell in my car mount?
- Can I purchase just the shell for my iPhone 13 or iPhone 14?
- Is the BookBook for iPhone 12 compatible with the iPhone 13?
- How many cards can I carry in BookBook?
- Is the BookBook for iPhone 12 MagSafe compatible?
- See all 8 articles
- BookBook for iPhone 6/6Plus, 7/7Plus, 8/8Plus & X
- BookBook for Kindle Paperwhite
-
BookBook for MacBook
- Will BookBook fit if I have a shell on my MacBook?
- Will BookBook for MacBook fit other laptops?
- How do I determine specifically which MacBook I have?
- My BookBook arrived with scratches, scuffs, and spots. Is this normal?
- What happened to the corner straps that the previous version of BookBook had?
- Will my MacBook Pro overheat when used inside BookBook?
- See all 13 articles
- CableSnaps
- BookBook CaddySack
- Compass
- Curve
- Curve Flex
- Forte for Apple Watch
- HiRise for iMac
- HiRise for MacBook
- HoverBar Duo
- HoverBar Tower
-
MagicBridge
- MagicBridge Owner's Manual
- What is MagicBridge made of?
- Is it hard to remove the keyboard and trackpad?
- Is it compatible with a Bluetooth Wireless Keypad, such as the one made by Belkin?
- Can I access the power buttons and Lightning ports if the Trackpad is on the left?
- Will it slide around on or scratch my desk?
- See all 7 articles
- ParcSlope for MacBook and iPad
- PlugBug Duo
- PlugBug World
- TimePorter for Apple Watch
- SurfacePad for iPhone 12 and newer
- SurfacePad for iPhone 4 through iPhone 11
-
Placing and Updating Your Order
-
Billing and Refunds
- Will my original shipping be refunded if I return my item?
- My credit card has expired. How am I going to receive my refund?
- How long will it take for a refund to be issued?
- I placed one order, but two (or more) charges are shown on my credit card account. What happened?
- When can I expect my refund to post to my credit card?
- Placing an Order
- Order Changes, Corrections, Cancelations
-
Billing and Refunds
-
Pre-Orders & Out of Stock Items
- Pre-Order Billing
-
Pre-Order Shipping
- Will my in-stock and pre-ordered items be shipped separately?
- Can an in-stock and pre-ordered item be shipped to separate addresses?
- Will I receive notification when the product becomes available prior to my pre-order shipping?
- Can I have a pre-order expedited?
- May I change or correct the shipping address for a pre-order?
- May I cancel a pre-order?
- See all 7 articles
- Shipping, Tracking & Delivery
-
Returns, Exchanges & Warranty Claims
- Twelvesouth.com
-
Warranty Information
- May I keep the defective product, or do I have to send it back to Twelve South?
- May I receive a warranty replacement if my product was altered?
- My Twelve South product was purchased or shipped to me in the US. May I have my replacement shipped to another country?
- Will Twelve South substitute a different product as a warranty replacement?
- I purchased my Twelve South product on eBay from a reputable seller. Is it covered by the warranty?
- Purchased from an auction, discount or warehouse site. Is it covered by the warranty?
- See all 13 articles
- Third-Party Accessories
- Business Information
Contact Us
Due to our team working remotely, the only way to reach us is via email. We monitor email closely and will typically reply the same day during normal business hours (see below). Please reach out with your order number, concern or question at support@twelvesouth.com.
Need a warranty replacement? Please submit your request here.
Twelve South Business Hours
Monday - Friday
9am - 5pm Eastern Standard Time (US)
Except on the following holidays:
- New Year's Day (January 1st)
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- New Year's Eve (December 31st)