WARNING: Watch out for counterfeit Twelve South products.

Last Updated: Oct 23, 2015 02:53PM EDT
Beware of counterfeit Twelve South products. 
 
The awesome reviews our customers have given us have unfortunately caught the eye of counterfeiters. Now these unscrupulous people are making knockoffs of our products and selling them as original Twelve South items. We’re battling the greedy counterfeit world as best we can, but in the meantime, here are three tips to help you ensure you’re buying a genuine Twelve South product.

1. Buy directly from TwelveSouth.com, and you are guaranteed to get 100% authentic, beautifully designed Twelve South accessories, packed with care.

2. Shop our authorized resellers like the Apple Store. Click here for a list of additional authorized resellers, a.k.a. people we trust to sell our products.

3. Avoid auction sites and online discount sites. We don’t sell to them, so they should not have any of our legitimate products to sell to you. If a price being charged by an unauthorized retailer seems too good to be true, it is probably a counterfeit.


Why buy the real deal? Twelve South is small company of perfectionists and our products are our babies. Every millimeter, color shade and sliver of silicone matters on the accessories we make. After all, we create accessories for the best computers in the world – Apple. You know they wouldn’t settle for imperfections, and neither should you.

Products purchased directly from Twelve South or through our authorized resellers also include a one-year manufacturers warranty. Counterfeit products and/or those which are not purchased from an authorized reseller are not covered by this warranty.

Counterfeits can be very convincing. The counterfeiters use our product design, name, logo, packaging, descriptions, and even our photography with the express intent of tricking unsuspecting customers into purchasing an inferior quality product. If you suspect or spot a counterfeit Twelve South product, please drop us a note at support@twelvesouth.com.
 
 
Note: Be careful purchasing from marketplace sites online.                       
The Amazon marketplace is rife with counterfeiters. To be guaranteed an authentic Twelve South product from the Amazon marketplace, it must be SOLD BY Amazon, Twelve South or one of our other authorized resellers. All other products displaying the Twelve South name, sold by unauthorized resellers through Amazon or "fulfilled by Amazon," run the risk of being counterfeit.  If a reseller is not specifically listed on our Where To Buy page, the product is not covered by our warranty. 
 
 

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  • How can we help?

    First, we suggest you view our extensive list of Support FAQs. Search General Support questions here. View Product Specific questions here.

    If that doesn’t answer your question or resolve your issue, drop us a note or give our support team a call.

    Contact Support

    Email general questions or inquiries to info@twelvesouth.com.
    Email questions about order or products to: support@twelvesouth.com.

    You can also call us directly at 1-800-858-1276 
(10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).

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