Order Changes, Corrections, Cancelations

  • May I change the address for my order?

    If you contact us within 30 minutes of the order being submitted, we will do our best to assist you with an ad...

    Jun 02, 2017 03:30PM EDT
  • May I cancel my order?

    If you have a user account, Orders may be canceled within 30 minutes of being submitted by logging into your a...

    Jun 07, 2017 12:58PM EDT
  • May I change the items in my order?

    We are not able to make any changes to the items ordered once the order has been submitted. However, you may ...

    Jun 07, 2017 01:00PM EDT

Contact Us

  • Email Us
  • How can we help?

    First, we suggest you view our extensive list of Support FAQs. Search General Support questions here. View Product Specific questions here.

    If that doesn’t answer your question or resolve your issue, drop us a note or give our support team a call.

    Contact Support

    Email general questions or inquiries to info@twelvesouth.com.
    Email questions about order or products to: support@twelvesouth.com.

    You can also call us directly at 1-800-858-1276 
(10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).

    Live Support hours

    We're available from 10am - 6pm EST, Monday - Friday, except on:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

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