Does Twelve South provide shipping refunds?

Last Updated: Jun 29, 2018 09:46AM EDT

Shipping refunds will be provided only in cases where Twelve South made a shipping error, or the delivery is late due to a carrier error (FedEx, DHL, or USPS).  

Shipping refunds will NOT be provided for:
- returned or refused orders
- delivery delays due to reasons outside the control of Twelve South or the carrier (i.e. weather delays or other "Acts of God")
- delivery delays due to incomplete or incorrect addresses or inability by the carrier to contact the recipient 

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