Support Center

Is the cost of shipping included on the import documents for packages being delivered outside the US?

Last Updated: Sep 26, 2017 03:36PM EDT
No, only the value of the product is included on the Commercial Invoice and other import documents.  The cost of the shipping is not included.

Contact Us

  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to
    info@twelvesouth.com.

    Send questions about orders or products to
    support@twelvesouth.com.

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

8ae1e1a4ad0c6d8ebfc478cc7804ef81@twelvesouth.desk-mail.com
http://assets0.desk.com/
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete