Support Center

Is it compatible my MacBook?

Last Updated: Sep 28, 2017 12:03PM EDT
A new BookArc from an authorized reseller will come with three inserts to fit the MacBook models below:

- MacBook Air (11-inch and 13-inch) - Insert B
- MacBook Pro with Retina Display (13-inch and 15-inch) - Insert B
- MacBook (12-inch)- Insert C
- MacBook Pro with Thunderbolt 3/USB-C (13-inch and 15-inch, with and without Touchbar - Insert D

If you have a unibody (optical drive) MacBook Pro, a new BookArc will not come with the insert you need (Insert A), however we'd be happy to send you one, free of charge. Just email a copy of your receipt and your mailing address, along with your request for Insert A, to support@twelvesouth.com.

Please note that Insert A is only available in the light gray color to match the silver BookArc. We do not have Insert A in the dark gray that matches the Space Gray BookArc.

 

Contact Us

  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to
    info@twelvesouth.com.

    Send questions about orders or products to
    support@twelvesouth.com.

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

8ae1e1a4ad0c6d8ebfc478cc7804ef81@twelvesouth.desk-mail.com
http://assets3.desk.com/
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete