Support Center

Can I refuse my order at the time of delivery for a full refund?

Last Updated: Sep 20, 2017 12:00AM EDT
No.  If you refuse your shipment at the time of delivery, the cost of return shipping will be deducted from the refund you receive when the carrier delivers it back to our warehouse.

Please note that return shipping fees are usually higher than the initial shipping fees because the carriers do not apply company discounted prices to returns.

All returns must be shipped back at the customer's expense to Twelve South with a Return Authorization number provided by Customer Support ( We strongly recommend shipping the product back with a shipping service that provides a tracking number.  If your return is lost in shipping and a tracking number cannot be provided showing proof of delivery to our warehouse, Twelve South will not be able to issue a refund or send a replacement item.  In this situation, you will need to file a claim with the carrier for reimbursement.

Contact Us

  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to

    Send questions about orders or products to

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found