Can I refuse my order at the time of delivery for a full refund?

Last Updated: Feb 28, 2019 01:54PM EST

No.  If you refuse your shipment at the time of delivery, the cost of shipping (including the initial shipping costs, if any, PLUS the return shipping costs) will be deducted from the refund you receive when the carrier delivers it back to our warehouse.

Please note that return shipping fees are higher than the initial shipping fees because the carriers do not apply company discounted prices to the return of refused packages.

POLICY:  All returns must be shipped back to Twelve South using the return shipping label* provided by Customer Support ( 

 *PLEASE NOTE that w
e provide you with a prepaid return label, the cost of which will be deducted from any refund due.  If the item is shipped back without using the label we provide, we cannot guarantee proper processing of the return, or your refund / replacement, nor will we be able to assist with a missing package.

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