Support Center

How long can my order stay in pre-order status?

Last Updated: Sep 20, 2017 12:06AM EDT
We will keep your pre-order no longer than 30 days. 
 
We begin taking pre-orders when products have been shipped and are on their way to us from our factory.  If delivery to our warehouse is delayed beyond 30-days from the date of the order (for example, by inclement weather, Customs clearance issues, or products being damaged in shipping), the pre-order will be canceled.  If this happens, you will receive an email letting you know and, in most cases, will be given the opportunity to sign up for notification when the item is again available for order or pre-order.
 

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  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to
    info@twelvesouth.com.

    Send questions about orders or products to
    support@twelvesouth.com.

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

8ae1e1a4ad0c6d8ebfc478cc7804ef81@twelvesouth.desk-mail.com
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