May I cancel a pre-order?

Last Updated: Jul 06, 2017 11:49AM EDT
Up until the day before your credit card is charged (which is within 1 business day of shipping), you may cancel it by logging into your User Account. 

However, once your credit card has been charged, you will not be able to cancel the pre-order.  If you'd like to return the item for a refund after you receive it, please contact Customer Support (click here) for a Return Authorization.

Please note:  You won't see a refund on your credit card if you cancel your pre-order because, if you're able to cancel it, it means that the credit card hasn't been charged yet.

Contact Us

  • Email Us
  • How can we help?

    First, we suggest you view our extensive list of Support FAQs. Search General Support questions here. View Product Specific questions here.

    If that doesn’t answer your question or resolve your issue, drop us a note or give our support team a call.

    Contact Support

    Email general questions or inquiries to
    Email questions about order or products to:

    You can also call us directly at 1-800-858-1276 
(10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).

    Live Support hours

    We're available from 10am - 6pm EST, Monday - Friday, except on:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found