Support Center

Will HiRise 2 & HiRise 2 Deluxe work with my case?

Last Updated: Sep 20, 2017 12:07AM EDT
HiRise and HiRise 2 Deluxe work with most cases available on the market except the ultra-thick, ultra-protective cases, such as the Otterbox Defender.  To determine if you case is compatible:
  • Step 1: While connected, use your thumb to mark the visible portion of the lightning cable
  • Step 2: Measure from your mark to the top of the white overmold of your cable
  • Step 3: If it measures 6mm or less, your case is compatible!

Contact Us

  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to

    Send questions about orders or products to

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found