Twelve South uses either FedEx or USPS for Free Ground Shipping. The selection of the carrier is at the discretion of Twelve South and is determined by the weight of the package, delivery address, and daily carrier rates.
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How can we help?
First, we suggest you view our extensive list of Support FAQs. Search General Support questions here. View Product Specific questions here.
If that doesn’t answer your question or resolve your issue, drop us a note or give our support team a call.
Contact Support
Email general questions or inquiries to info@twelvesouth.com.
Email questions about order or products to: support@twelvesouth.com.You can also call us directly at 1-800-858-1276 (10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).
Live Support hours
We're available from 10am - 6pm EST, Monday - Friday, except on:
New Year's Day (January 1st)
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve (December 24th)
Christmas Day (December 25th)
New Year's Eve (December 31st)
