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My warranty has expired, but the product broke while still under warranty. May I still make a warranty claim?

Last Updated: Sep 26, 2017 01:58PM EDT
We believe in our products and want to provide you with a replacement, if needed, but we need to know about the issue while the product is still under warranty no matter when the failure occurred. So if you see a problem with your Twelve South product, please don't wait to let us know because once the warranty period has expired, we will not be able to provide you with a warranty replacement.

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  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to
    info@twelvesouth.com.

    Send questions about orders or products to
    support@twelvesouth.com.

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

8ae1e1a4ad0c6d8ebfc478cc7804ef81@twelvesouth.desk-mail.com
http://assets2.desk.com/
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