Why is my order being declined?

Last Updated: May 29, 2018 03:12PM EDT

Hmmm…we’ll need a little more information to answer this question definitively, but here are a few things that can cause ordering problems, and suggestions of how to overcome them:

1. Using auto-fill can cause addresses to be rejected.  Please type in the address and telephone number by hand instead of using the auto-fill.

2..  Spaces or symbols (parentheses, periods, et cetera) in the telephone number can cause problems. Please enter the telephone number without any spaces or symbols.

3.  Using auto-fill can cause the credit card to be rejected.  Please type in the credit card number by hand instead.

4. Bad information (or information previously entered with auto-fill) can get "stuck" in a browser.  Please switch browsers and try again.

If you try these suggestions but are still not able to place your order, please contact us at support@twelvesouth.com and we'll do our best to assist.

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