Support Center

What is your return policy?

Last Updated: Sep 20, 2017 12:06AM EDT
Twelve South has a 30-day return policy. If you purchase a product directly from our website and you want to return it within 30 days of purchase, you may contact us at support@twelvesouth.com for a Return Authorization (RMA).  You will be responsible for paying for the return shipping.  Please note that the product must be in new condition with all packaging, accessories, and manuals for a refund.  If it has been used or damaged, a refund will not be provided.

Twelve South does not offer a refund for any shipping paid on the original order, no matter the reason for the return.

All returns should be shipped back to us with tracking so that we are able to assist you in the case of delivery problems.  
 
After 30 days, we will replace any defective product with a new one for up to one year from the date of purchase.  

A Twelve South product purchased from anywhere but twelvesouth.com must be returned to the retailer from whom it was purchased in accordance with their individual return policies.

Contact Us

  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to
    info@twelvesouth.com.

    Send questions about orders or products to
    support@twelvesouth.com.

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

8ae1e1a4ad0c6d8ebfc478cc7804ef81@twelvesouth.desk-mail.com
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