What is your return policy?

Last Updated: Jun 07, 2017 02:10PM EDT
Twelve South has a 30-day return policy. If you purchase a product directly from our website and you want to return it within 30 days of purchase, you may contact us at support@twelvesouth.com for a Return Authorization (RMA).  You will be responsible for paying for the return shipping.  Please note that the product must be in new condition with all packaging, accessories, and manuals for a refund.  If it has been used or damaged, a refund will not be provided.

Twelve South does not offer a refund for any shipping paid on the original order, no matter the reason for the return.

All returns should be shipped back to us with tracking so that we are able to assist you in the case of delivery problems.  
 
After 30 days, we will replace any defective product with a new one for up to one year from the date of purchase.  

A Twelve South product purchased from anywhere but twelvesouth.com must be returned to the retailer from whom it was purchased in accordance with their individual return policies.

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  • How can we help?

    First, we suggest you view our extensive list of Support FAQs. Search General Support questions here. View Product Specific questions here.

    If that doesn’t answer your question or resolve your issue, drop us a note or give our support team a call.

    Contact Support

    Email general questions or inquiries to info@twelvesouth.com.
    Email questions about order or products to: support@twelvesouth.com.

    You can also call us directly at 1-800-858-1276 
(10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).

    Live Support hours

    We're available from 10am - 6pm EST, Monday - Friday, except on:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

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