Can I just enclose a note with my return communicating a change about my replacement?

Last Updated: Sep 20, 2017 12:08AM EDT

No.  Our warehouse takes its orders directly from Customer Support, so correspondence included with the return runs the risk of being overlooked.  To provide us with an alternate shipping address or other changes regarding your replacement, please email us at support@twelvesouth.com prior to returning the item and provide us with your name, the desired change, and your Return Authorization number.

Did you find this article helpful?
18ae1e1a4ad0c6d8ebfc478cc7804ef81@twelvesouth.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete