How do I arrange for a replacement if my product was damaged in shipping?

Last Updated: Apr 24, 2018 02:50PM EDT

If your product was damaged in transit by the carrier (the shipping box is damaged along with the product inside), please email us at for replacement instructions.  Please include your name, order number, and a picture of both the shipping box and the damaged product.
Twelve South will require a picture of the damaged shipping box and product.  If the damage can be documented, Twelve South will ship a replacement to the customer via the original shipping method and file a claim with the carrier.
Please note that the carriers require the customer to retain the damaged product and shipping box for 10 business days to allow time for their investigation.

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