How do I arrange for a replacement if my product was damaged in shipping?

Last Updated: Sep 20, 2017 12:08AM EDT

If your product was damaged in transit by the carrier (the shipping box is damaged along with the product inside), please email us at support@twelvesouth.com for replacement instructions.  Please include your name, order number, and a picture of both the shipping box and the damaged product.
 
Policy:
 
Twelve South will require a picture of the damaged shipping box and product.  If the damage can be documented, Twelve South will ship a replacement to the customer via the original shipping method and file a claim with the carrier.
 
Please note that the carriers require the customer to retain the damaged product and shipping box for 10 business days to allow time for their investigation.

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