When will I get a refund or replacement?

Last Updated: Jun 07, 2017 02:23PM EDT
Refunds are generally issued and replacements are generally shipped within 2 to 10 business days of the return being received at our warehouse.

All refunds are issued through the original credit card on which the purchase was charged. Once we issue the refund, the funds are transferred from our account to your bank.  It is then up to them to post the refund to your account, and it is not uncommon for banks to take up to 10 business days to post refunds to the credit card. If your refund is not reflected on your account within 10 business days, please call the telephone number on the back of your credit card to ask the bank about the delay.

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  • How can we help?

    First, we suggest you view our extensive list of Support FAQs. Search General Support questions here. View Product Specific questions here.

    If that doesn’t answer your question or resolve your issue, drop us a note or give our support team a call.

    Contact Support

    Email general questions or inquiries to info@twelvesouth.com.
    Email questions about order or products to: support@twelvesouth.com.

    You can also call us directly at 1-800-858-1276 
(10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).

    Live Support hours

    We're available from 10am - 6pm EST, Monday - Friday, except on:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
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    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
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