Support Center

When will I get a refund or replacement?

Last Updated: Sep 20, 2017 12:07AM EDT
Refunds are generally issued and replacements are generally shipped within 2 to 5 business days of the return being received at our warehouse.

All refunds are issued through the original credit card on which the purchase was charged. Once we issue the refund, the funds are transferred from our account to your bank.  It is then up to them to post the refund to your account, and it is not uncommon for banks to take up to 10 business days to post refunds to the credit card. If your refund is not reflected on your account within 10 business days, please call the telephone number on the back of your credit card to ask the bank about the delay.

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  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to
    info@twelvesouth.com.

    Send questions about orders or products to
    support@twelvesouth.com.

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

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