INTERNATIONAL CUSTOMERS, PLEASE NOTE:

Last Updated: Jun 07, 2017 02:17PM EDT
Items being shipped outside the United States will be subject to customary import fees (including duties, VATs, tariffs, and brokerage fees) imposed by the country into which the product is being imported and the carrier (DHL or FedEx). Twelve South is not responsible for any customary import fees incurred by the importation of products into countries other than the United States. The customer (the person importing the product) is responsible for paying these fees to the carrier either prior to or at the time of delivery.

If the customer refuses to pay the import fees and the carrier can return the package to Twelve South with no further costs to Twelve South, the customer's credit card will be refunded for the cost of the product only. The initial shipping fee will not be refunded.

If the customer refuses to pay the import fees and the carrier CANNOT return the package to Twelve South free-of-charge, the shipment will be abandoned in the destination country and destroyed by Customs. In this case, Twelve South will be unable to issue a refund to the customer’s credit card for the products or shipping.

 
 

Contact Us

  • Email Us
  • How can we help?

    First, we suggest you view our extensive list of Support FAQs. Search General Support questions here. View Product Specific questions here.

    If that doesn’t answer your question or resolve your issue, drop us a note or give our support team a call.

    Contact Support

    Email general questions or inquiries to info@twelvesouth.com.
    Email questions about order or products to: support@twelvesouth.com.

    You can also call us directly at 1-800-858-1276 
(10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).

    Live Support hours

    We're available from 10am - 6pm EST, Monday - Friday, except on:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

8ae1e1a4ad0c6d8ebfc478cc7804ef81@twelvesouth.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete