Support Center


Last Updated: Sep 20, 2017 12:07AM EDT
Items being shipped outside the United States will be subject to customary import fees (including duties, VATs, tariffs, and brokerage fees) imposed by the country into which the product is being imported and the carrier (DHL or FedEx). Twelve South is not responsible for any customary import fees incurred by the importation of products into countries other than the United States. The customer (the person importing the product) is responsible for paying these fees to the carrier either prior to or at the time of delivery.

If the customer refuses to pay the import fees and the carrier can return the package to Twelve South with no further costs to Twelve South, the customer's credit card will be refunded for the cost of the product only. The initial shipping fee will not be refunded.

If the customer refuses to pay the import fees and the carrier CANNOT return the package to Twelve South free-of-charge, the shipment will be abandoned in the destination country and destroyed by Customs. In this case, Twelve South will be unable to issue a refund to the customer’s credit card for the products or shipping.


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