Will my order be reshipped if the carrier returned it to Twelve South?

Last Updated: Jun 29, 2018 09:31AM EDT

No.  Orders returned by the carrier as undeliverable will be canceled and a refund in the amount of the product will be issued to the credit card used to make the purchase.  Please feel free to re-submit your order at your convenience.

Please note:  Shipping fees paid at the time of purchase, if any, will not be refunded on orders returned by the carrier for any reason.

If your order was returned for an incomplete or incorrect address, please carefully check the delivery address for subsequent orders, or submit a new address where, preferably, someone will be available to sign for the package during regular business hours.


 

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