Support Center

May I change the address for my order?

Last Updated: Sep 20, 2017 12:08AM EDT
If you contact us within 30 minutes of the order being submitted, we will do our best to assist you with an address correction, however we ship very quickly so we are not able to guarantee an address change.  After 30 minutes from the submission of the order, an address change or correction will not be possible, nor will we be able to cancel or intercept it for you.

If your order is already on its way to an INTERNATIONAL address: We will not be able to correct the address for you.  Please track your package on www.ups.com, www.fedex.com, or www.dhl.com and after the first unsuccessful delivery attempt, contact the carrier in your country to provide them with the correct address.

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    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to
    info@twelvesouth.com.

    Send questions about orders or products to
    support@twelvesouth.com.

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

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