Support Center

When will I receive my tracking number?

Last Updated: Sep 20, 2017 12:06AM EDT
Tracking numbers are emailed in the evening on the day they are shipped.  Orders submitted prior to 2PM Eastern Time on business days will generally ship the same day.  Orders submitted after 2PM Eastern Time on business days, on weekends, and on US holidays will ship the following business day NO MATTER WHICH SHIPPING METHOD IS SELECTED.
 
Please note:  it may take up to 24 hours after a package is shipped for the tracking number to be active on the carrier's website.

If you have not received your tracking number in the expected time, or you are unable to track your package 24 hours after the tracking number was received, please Contact Us and we’ll be happy to assist you.

Contact Us

  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to
    info@twelvesouth.com.

    Send questions about orders or products to
    support@twelvesouth.com.

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

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