When will I receive my tracking number?

Last Updated: Sep 28, 2016 11:18AM EDT
Tracking numbers are emailed in the evening on the day they are shipped.  Orders submitted prior to 2PM Eastern Time on business days will generally ship the same day.  Orders submitted after 2PM Eastern Time on business days, on weekends, and on US holidays will ship the following business day NO MATTER WHAT SHIPPING METHOD IS SELECTED.
Please note:  it may take up to 24 hours after a package is shipped for the tracking number to be active.

If you have not received your tracking number in the expected time, or you are unable to track your package the day after the tracking number was received, please Contact Us and we’ll be happy to assist you.

Contact Us

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  • How can we help?

    First, we suggest you view our extensive list of Support FAQs. Search General Support questions here. View Product Specific questions here.

    If that doesn’t answer your question or resolve your issue, drop us a note or give our support team a call.

    Contact Support

    Email general questions or inquiries to info@twelvesouth.com.
    Email questions about order or products to: support@twelvesouth.com.

    You can also call us directly at 1-800-858-1276 
(10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).

    Live Support hours

    We're available from 10am - 6pm EST, Monday - Friday, except on:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

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