May I cancel my order?

Last Updated: Jun 07, 2017 12:58PM EDT
If you have a user account, Orders may be canceled within 30 minutes of being submitted by logging into your account.

If you don't have a user account, please contact us within 30 minutes of the order being submitted, and we will do our best to assist you with the cancellation of an order.  However we ship very quickly so we are not able to guarantee a cancelation at any time after the order has been received unless it is done automatically through a User Account.  After 30 minutes from the submission of the order, no cancelations will be possible.
  
If we are unable to cancel your order, you will need to contact us for a Return Authorization to arrange for the return of the item after delivery. 
 
If your order is on its way to an address outside the US, we will not be able to intercept the package once it is in transit.  If you refuse delivery of the shipment for any reason, no refund will be possible.  Our international shipping policy can be found here

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  • How can we help?

    First, we suggest you view our extensive list of Support FAQs. Search General Support questions here. View Product Specific questions here.

    If that doesn’t answer your question or resolve your issue, drop us a note or give our support team a call.

    Contact Support

    Email general questions or inquiries to info@twelvesouth.com.
    Email questions about order or products to: support@twelvesouth.com.

    You can also call us directly at 1-800-858-1276 
(10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).

    Live Support hours

    We're available from 10am - 6pm EST, Monday - Friday, except on:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

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