Support Center

May I cancel my order?

Last Updated: Sep 20, 2017 12:06AM EDT
If you have a user account, Orders may be canceled within 30 minutes of being submitted by logging into your account.

If you don't have a user account, please contact us within 30 minutes of the order being submitted, and we will do our best to assist you with the cancellation of an order.  However we ship very quickly so we are not able to guarantee a cancelation at any time after the order has been received unless it is done automatically through a User Account.  After 30 minutes from the submission of the order, no cancelations will be possible.
  
If we are unable to cancel your order, you will need to contact us for a Return Authorization to arrange for the return of the item after delivery. 
 
If your order is on its way to an address outside the US, we will not be able to intercept the package once it is in transit.  If you refuse delivery of the shipment for any reason, no refund will be possible.  Our international shipping policy can be found here

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  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to
    info@twelvesouth.com.

    Send questions about orders or products to
    support@twelvesouth.com.

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

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