Support Center

What can I do if my voice sounds muffled?

Last Updated: Sep 20, 2017 12:07AM EDT
In the iPhone 5, Apple decided to move the noise-canceling microphone from the top of the iPhone, where it was located in earlier versions, to the back between the camera and flash.  In environments with background noise, if this microphone is covered, it will cause your voice to sound muffled.  However, this is very easily fixed by leaving some space between the covers when you're talking on the phone.  If the background noise can reach that microphone, the muffled sound should be eliminated.  

If you have upgraded your iPhone 5 to iOS7, there is an additional solution.  The noise-canceling microphone can be disabled by going to Settings > General > Accessibility > Phone Noise Cancelation.  Switching this OFF will prevent any interference of the sound from that rear-facing Mic.

Contact Us

  • How can we help?

    For product specific questions
    Product Support FAQ.
    For questions about everything else
    General Support FAQ.

    Contact Live Support

    Monday - Friday
    10am - 6pm EST

    Send general questions or inquiries to

    Send questions about orders or products to

    or call us toll-free at 1-800-858-1276

    Unavailable on the following holidays:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found