INTERNATIONAL (non-US) CUSTOMERS, PLEASE NOTE: import fees must be paid by the customer at the time of delivery.

Last Updated: Jul 03, 2017 03:51PM EDT
Items being shipped outside the United States will be subject to customary import fees (including duties, VATs, tariffs, and brokerage fees) imposed by the country into which the product is being imported and the carrier (DHL, UPS or FedEx). Depending on the country and carrier, these fees will be due either before or at the time of delivery.  Twelve South is not responsible for any customary import fees incurred by the importation of products into countries other than the United States.

Please note that only the cost of transporting the product to its destination is included at the time the order is submitted.  The customer (the person importing the product) is responsible for paying the import fees to the carrier ether before or at the time of delivery. If the customer refuses to pay these import fees, in most cases the shipment will be abandoned in the destination country and destroyed by Customs or the carrier, in which case Twelve South will be unable to issue a refund to the customer’s credit card for the purchase or shipping costs.

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