INTERNATIONAL (non-US) CUSTOMERS, PLEASE NOTE: import fees must be paid by the customer at the time of delivery.

Last Updated: Jul 03, 2017 03:51PM EDT
Items being shipped outside the United States will be subject to customary import fees (including duties, VATs, tariffs, and brokerage fees) imposed by the country into which the product is being imported and the carrier (DHL, UPS or FedEx). Depending on the country and carrier, these fees will be due either before or at the time of delivery.  Twelve South is not responsible for any customary import fees incurred by the importation of products into countries other than the United States.

Please note that only the cost of transporting the product to its destination is included at the time the order is submitted.  The customer (the person importing the product) is responsible for paying the import fees to the carrier ether before or at the time of delivery. If the customer refuses to pay these import fees, in most cases the shipment will be abandoned in the destination country and destroyed by Customs or the carrier, in which case Twelve South will be unable to issue a refund to the customer’s credit card for the purchase or shipping costs.
 

Contact Us

  • Email Us
  • How can we help?

    First, we suggest you view our extensive list of Support FAQs. Search General Support questions here. View Product Specific questions here.

    If that doesn’t answer your question or resolve your issue, drop us a note or give our support team a call.

    Contact Support

    Email general questions or inquiries to info@twelvesouth.com.
    Email questions about order or products to: support@twelvesouth.com.

    You can also call us directly at 1-800-858-1276 
(10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).

    Live Support hours

    We're available from 10am - 6pm EST, Monday - Friday, except on:
    New Year's Day (January 1st)
    Memorial Day
    Independence Day (July 4th)
    Labor Day
    Thanksgiving Day
    Friday After Thanksgiving
    Christmas Eve (December 24th)
    Christmas Day (December 25th)
    New Year's Eve (December 31st)

8ae1e1a4ad0c6d8ebfc478cc7804ef81@twelvesouth.desk-mail.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete