Related Questions

• I don't have my receipt. May I make a warranty claim?

  We're sorry, but under no circumstance can we grant a warranty request without a dated proof of purchase (rece...

• My warranty has expired, but the product broke while still under warra...

  We believe in our products and want to provide you with a replacement, if needed, but we need to know about th...

• Are there exceptions to the Warranty?

  Products purchased under the following circumstances are not covered by the Twelve South Warranty: - Product...

• Is my replacement product also warranted for a year?

  If we replace a product for you, the replacement assumes the remaining warranty of the original product or is ...

• Does the warranty cover anything other than the Twelve South product i...

  Twelve South’s warranty is limited to our product only. Our warranty does not cover the replacement or repair...

• Purchased from an auction, discount or warehouse site. Is it covered ...

  No. Our warranty only extends to the original owner, beginning on the day of purchase, and only to non-cleara...

• Will Twelve South substitute a different product as a warranty replace...

  No. A warranty replacement will be an identical product to the original. If an identical product is no longer...

• I've modified my product. May I still get a warranty replacement...

  No, the warranty is voided by any modifications to the product.

• My Twelve South product was purchased or shipped to me in the US. May...

  If your Twelve South product was purchased in or shipped to you in the US, we will be happy to ship a warranty...

• When will Twelve South pay for shipping, and when will it be my respon...

  If a product arrives defective or damaged and you tell us about the problem within 30 days of purchase, we’ll ...

• May I keep the defective product, or do I have to send it back to Twel...

  Except in very limited circumstances, the defective product must be returned to Twelve South.

• Under what circumstances will Twelve South cross-ship my replacement?

  If all three of the following criteria are met, you will have the option to have your replacement shipped righ...